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Hotel Universel

3.0 star property

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Photo gallery for Hotel Universel

Spa
Reception
Spa
Reception
Plasma TV

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • Laurier Quebec
    ‪3 min drive‬
  • Grande Allée
    ‪4 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(258 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(32 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(81 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Our customers tell us they can't get enough of the helpful staff at Hotel Universel. During your stay, you're just a quick walk from Laval University. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy Italian cuisine while dining at Boston Pizza Restaurant
  • English breakfast served weekends for a fee
  • RV/bus/truck parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Laval University and 6 minutes by foot from Cegep de Sainte-Foy
Hotel Universel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business center. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Hotel Universel. Free self parking is available.

This 3-star Québec City hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekends from 7:00 AM and 10:30 AM.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 006160, 2025-12-31
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 686 out of 2364 reviews
Rating 8 - Good. 716 out of 2364 reviews
Rating 6 - Okay. 521 out of 2364 reviews
Rating 4 - Poor. 262 out of 2364 reviews
Rating 2 - Terrible. 179 out of 2364 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Carolyn Anne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff are great.. our friend had an incident in the stairs .. she had very bad sprain... they did everything to assist her ... until the ambulance came, great service
Stayed 1 night in Jun 2025

2/10 Terrible

suzanne

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Bien déçu de mon expérience. La chambre : taie oreillier tâché, robinet non fixer, la porte de la salle de bain difficile a ouvrir/fermer, elle frotte le plancher. Tapis des corridors sale, spa ne fonctionne pas et a l'accueil on nous dis qu'il sera réparer dans la haute saison. Piscine parfaite pour des enfants, trop petite pour des adultes.
Stayed 1 night in Jun 2025

10/10 Excellent

Jingxian

Stayed 4 nights in Jun 2025

2/10 Terrible

michael

Stayed 2 nights in Jun 2025

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good bed, easy parking
Stayed 1 night in Jun 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Nathalie

Stayed 2 nights in Jun 2025

6/10 Okay

Fernando

Business traveller
Liked: Cleanliness, staff & service, room comfort
Me alojé en el Hotel Universel por una noche. El hotel está un poco avejentado y necesitaría inversiones mayores para ponerno a nivel, pero no es caro y está lo suficientemente limpio. Además, el personal fue gentil y profesional. Si usted no es exigente o delicado, me parece que esta es una excelente opción.
Stayed 1 night in Jun 2025

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité-prix pour un court séjour. Bien situé.
Stayed 1 night in Jun 2025

2/10 Terrible

Benoît

Disliked: Cleanliness, property conditions & facilities, room comfort

Overall bad expérience,hôtel getting old

I rented a room with kitchenette, réfrigérateur not Working,lost good and a ventilator on bathroom always on all night. Very desapointed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Aleksei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Taylor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities
La chambre était parfaite
Stayed 1 night in Jun 2025

6/10 Okay

France

Travelled with group
Location is great but the hotel needs renovation as carpet, paint and maybe change the swimming for salt water. The smell is terrible.
Stayed 2 nights in Jun 2025

2/10 Terrible

Denis

Disliked: Staff & service

no security

Group of kids full school bus on the same floor than us yell and scream all tge time knock at the door at night had to move on the second day other hotel
Stayed 3 nights in Jun 2025

8/10 Good

Shirley, Welland

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

scott

Travelled with family
Liked: Amenities, property conditions & facilities
A very nice place to stop for a quick visit in Quebec City.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Camille

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness of the room wasn't great especially the bathroom. Also the smell in the room was discusting and someone tried to cover it with febreeze or something.
Stayed 1 night in Jun 2025

8/10 Good

AKSHAR, MONTREAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, nice surroundings, Boston Puzza next door. Terrible smell of chlorine in the pool area - easy to avoid though. Considering the price - good!
Stayed 1 night in Jun 2025

6/10 Okay

Naomie

Liked: Staff & service
Stayed 4 nights in Jun 2025

8/10 Good

Myriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très propre belle piscine
Stayed 2 nights in Jun 2025

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Mar 2025

8/10 Good

Aleksei

Stayed 2 nights in Jun 2025

4/10 Poor

Kevin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No good air clim , rude reception
Stayed 2 nights in Jun 2025