See all properties

Hotel Universel

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Universel

Spa
Bar (on property)
Plasma TV
Reception
Spa

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Place, Laval University
    ‪1 min walk‬
  • Place, Cegep de Sainte-Foy
    ‪5 min walk‬
  • Place, PEPS
    ‪8 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(85 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(32 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(265 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

7.2 out of 10
Good
(12 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Indoor pool
Hôtel Québec Inn par JARO
  • Pool
  • Hot tub
  • Spa
  • Parking included
4.1 out of 5, Very good, 2,083 reviews
The price is €87
includes taxes & fees
4 Jan - 5 Jan 2026
Hôtel Québec Inn par JARO

About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Our customers tell us they can't get enough of the helpful staff at Hotel Universel. During your stay, you're just a quick walk from Laval University. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy Italian cuisine while dining at Boston Pizza Restaurant
  • English breakfast served weekends for a fee
  • RV/bus/truck parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Laval University and 6 minutes by foot from Cegep de Sainte-Foy
Hotel Universel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business center. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Hotel Universel. Free self parking is available.

This 3-star Québec City hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekends from 7:00 AM and 10:30 AM.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 006160, 2026-12-31
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 748 out of 2482 reviews
Rating 8 - Good. 733 out of 2482 reviews
Rating 6 - Okay. 541 out of 2482 reviews
Rating 4 - Poor. 273 out of 2482 reviews
Rating 2 - Terrible. 187 out of 2482 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Antonietta

Liked: Staff & service
the room wasn't as clean or updated as i thought and also when i booked it said 2 Queen beds and i got 2 double beds so very different from what i booked and not as comfortable. NEED to upgrade mattresses.
Stayed 1 night in Sep 2025

10/10 Excellent

Valérie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

4/10 Poor

Jaskarandeep

Stayed 1 night in Sep 2025

6/10 Okay

Monica

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was very outdated. The phone didn't work, the coffee maker was broken and I had to call to get the air conditioning to work (because you can't touch the unit only the dial on the wall). They didn't have a microwave in the room either. Several of the plugs in the wall also didn't work. I forgot my toothbrush (classic) and asked the desk if they had any - no. Usually hotels do. The spa area and pool were lovely. Some of the hotel staff were great and others were sassy and unprofessional.
Stayed 3 nights in Sep 2025

10/10 Excellent

Francis

Stayed 1 night in Jul 2025

8/10 Good

Peggy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
After reading some reviews just before the beginning of our trip, I was a little anxious about what we would find on arrival. We were two women travelling together. Our room was huge, and was easily accessible on the ground floor, and only a short distance from the desk, the swimming pool, and the attached restaurant where affordable breakfasts were available each day. The staff was always friendly and helpful, providing us with directions and free bus passes to get to the old town. The bus stop was just a few steps away from the entrance, with a grocery store and restaurants within a short walk. We enjoyed the pool, with the live birds singing in cages overhead, and the hot tub and sauna. The premises were clean and fresh smelling, and staff was fluently bilingual. The only blight on our stay was a very loud party with thumping Latin music coming up from the lower level on the final night of our stay. When we spoke to the staff, the music level went down somewhat, and the party ended around 11. We would stay at this hotel again.
Stayed 4 nights in Sep 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
Hotel was fairly comfortable, but a little outdated and needed upkeep in some areas. Very small fridge and no microwave, although there was two for use by the front desk. One bed was very hard, the other was fairly soft. Great pool area though.
Stayed 3 nights in Sep 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Sep 2025

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities
The halls didn't updated carpet dirty looking
Stayed 2 nights in Sep 2025

10/10 Excellent

Farshid, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Spa! Boston Pizza in the same building! All services provided at a high quality. Thanks Universal!
Stayed 2 nights in Sep 2025

8/10 Good

Brian

Stayed 3 nights in Sep 2025

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Harmandeep

Stayed 1 night in Sep 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Great swimming pool for the kids and adults with a spa and it’s all indoors. Fantastic pizza place next door
Stayed 2 nights in Sep 2025

10/10 Excellent

Sophie

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Nadia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Room was big with a separate dinning area with a kitchenette and living space.
Stayed 2 nights in Sep 2025

10/10 Excellent

Christian

Stayed 2 nights in Aug 2025

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff were friendly and efficient.
Stayed 2 nights in Sep 2025

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't speak French...Don't worry..very welcoming

Was very anxious not speaking french..however all the staff at the hotel were very kind and worked with me. Pool and hot tub were very clean. Pool area was good. Our room was large with a little dining area and sitting area along with the 2 queen size beds.
Stayed 4 nights in Aug 2025

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Convenient location, great cafes and restaurants nearby.
Stayed 1 night in Sep 2025

6/10 Okay

Dioklea

Disliked: Cleanliness
Place was nice staff were really nice. But just the rooms weren’t really clean and no air circulation in the rooms.
Stayed 3 nights in Sep 2025

6/10 Okay

Oswaldo

Business traveller
Liked: Cleanliness, staff & service, amenities
Emplacement practique
Stayed 1 night in Sep 2025

10/10 Excellent

Bhargav

Stayed 2 nights in Sep 2025

6/10 Okay

Montana

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
For the money I paid I expected a better quality for the room. For example a garbage can bigger then two pop bottles, plugs close to the bed not across the room, lamp shades on both my bed lights not just one. There was also black mold in the shower
Stayed 3 nights in Sep 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025