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Heartland Hotel Queenstown

3.0 star property

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Photo gallery for Heartland Hotel Queenstown

View from property
Family Room
Exterior
Lobby
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Gym
  • Bar

Explore the area

View in a map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪3 min walk‬
  • Place, TSS Earnslaw Steamship
    ‪7 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Standard Triple Room

  • 50 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

7.8 out of 10
Good
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.2 out of 10
Wonderful
(11 reviews)
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Free toiletries, hair dryer, towels, soap

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • Partial lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

8.0 out of 10
Very good
(25 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Super King/Split

Standard Super King/Split

Standard Super King/Split

7.8 out of 10
Good
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Standard Super King/Split Room

  • Sleeps 2

View all photos for Chalet King View

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Chalet King View

  • Sleeps 2

View all photos for Family Chalet

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Family Chalet

  • Sleeps 4

View all photos for Superior Queen And Single Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior Queen And Single Room

  • Sleeps 3

View all photos for Superior King Room With View

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior King Room With View

  • Sleeps 2

Superior Family Chalet View

  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Split King Chalet View

Superior Split King Chalet View

Superior Split King Chalet View

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Standard Split King Chalet

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior King View Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior King View Room

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • Partial lake view
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Chalet Quadruple Room

  • Sleeps 4

View all photos for Superior Split King View

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior Split King View

  • Sleeps 2

View all photos for Superior Split King Chalet View

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior Split King Chalet View

  • Sleeps 2

View all photos for Standard Split King Chalet

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Standard Split King Chalet

  • Sleeps 2

View all photos for Superior Family Chalet View Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Superior Family Chalet View Room

  • Sleeps 4

Standard Triple Room

  • Sleeps 3

View all photos for Chalet King

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Chalet King

  • Sleeps 2

Standard Super King/Split View

  • Sleeps 2

Standard Super King/Split View

  • Sleeps 2

Similar properties

In-room dining
Scenic Suites Queenstown
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,000 reviews
The price is €287
includes taxes & fees
27 Feb - 28 Feb
Scenic Suites Queenstown

About this property

Heartland Hotel Queenstown

Hotel in Queenstown with a restaurant and a bar
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, dry cleaning, and laundry facilities.
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Heartland Hotel Queenstown's great location. During your stay, you're just a quick walk from St Josephs Parish. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, laundry facilities, and a car charging station
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from St Josephs Parish and 3 minutes by foot from Queenstown Arts Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a vending machine, and ski storage are also featured at Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This Queenstown hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM.
Peaks Restaurant & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (NZD 30 per night); reservations required
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 7 buildings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 362 out of 1002 reviews
Rating 8 - Good. 404 out of 1002 reviews
Rating 6 - Okay. 161 out of 1002 reviews
Rating 4 - Poor. 51 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Sridhar

Liked: Staff & service
Disliked: Property conditions & facilities
The room was ok!
Stayed 1 night in Nov 2025

10/10 Excellent

Jordan

Stayed 1 night in Oct 2025

2/10 Terrible

Sunil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Day 1: -The room was dirty, I came to my room and there were blood stains on the pillow and sheets and noticeable large stains on the carpet and inside the room -My room was by the street and didn't have any soundproofing so I could hear cars going by at all hours so loud that I didn't sleep at all that night -The bathroom window was stuck and couldn't close I called reception and asked to move rooms around 3pm but they were fully booked and instead management came by and changed my bed linen, called maintenance for the window and gave me earplugs for the noise (I didn't end up sleeping at all that night) Day 2: -I went to reception and asked to move rooms again because I didn't sleep at all the night before, they told me there were no rooms but management would call me back in 30 minutes. -After waiting over an hour in the room with no call I reached out to expedia to explore my options as I wanted to leave and didn't want another sleepless night. Expedia spoke to management and told me management refuses to refund me for this night but if I check out early enough will refund me for my last night. Day 3 -Unhappy with the service, I checked out and was refunded for one night. I hope management is more transparent in the future and stops trying to avoid customers who have concerns and ensures rooms are in proper condition when people check-in
Stayed 3 nights in Oct 2025

4/10 Poor

Naomi

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place needs a revamp Over priced . Good location
Stayed 3 nights in Sep 2025

10/10 Excellent

Austin

Stayed 1 night in Sep 2025

6/10 Okay

Ben

Travelled with family
Disliked: Property conditions & facilities
Good location, facilities required improvement
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Stayed 5 nights in Sep 2025

6/10 Okay

Dusan

Liked: Cleanliness
Disliked: Staff & service
Not keen on a vehicle being parked in front of my entrance door and being constantly being woken up day and night …
Stayed 4 nights in Sep 2025

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, excellent location

Lovely hotel. Really friendly staff. Room was lovely with a great view but bathroom was a bit run down. Good selection at breakfast. Excellent location, Only a few mins walk down to the restaurants and attractions.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chevonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved
Stayed 2 nights in Jun 2025

8/10 Good

Moe

Liked: Staff & service, property conditions & facilities
About 2Km walking distant from downtown with beautiful view to the lake and part of town. Uber and taxi fare are so high and foods as well not cheap though.
Stayed 3 nights in Aug 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Max Arnold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was close to the main part of Queenstown and the room had a good view and very spacious.
Stayed 2 nights in May 2025

10/10 Excellent

Daria

Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the water and surrounding mountains. Also within walking distance to the centre of Queenstown. Bathroom is a little dated but clean and more than comfortable. If I had one complaint it would be that the rooms aren’t that well insulated in terms of sound if there were noisy neighbours, but this didn’t seem to be an issue.
Stayed 2 nights in Aug 2025

8/10 Good

Adrianne

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Rowan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view.
Stayed 1 night in Aug 2025

6/10 Okay

Dioneil Louis

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Aidan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good. No real soundproofing between units.
Stayed 2 nights in Aug 2025

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, staff & service
Convenient and close to city. Property was run down and parking limted.
Stayed 2 nights in Jul 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Cem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good location
Stayed 2 nights in Jul 2025

4/10 Poor

Stuart

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Right by road which was noisy. As it was winter single panel heater not sufficient
Stayed 1 night in Jul 2025