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Hotel St Moritz, Queenstown - MGallery

5.0 star property

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Photo gallery for Hotel St Moritz, Queenstown - MGallery

Exterior
Miscellaneous
1 bedroom, premium bedding, down duvets, in-room safe
1 bedroom, premium bedding, down duvets, in-room safe
Suite, 1 Bedroom (Alpine)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
10-18 Brunswick Street, Queenstown, 9348
  • TSS Earnslaw Steamship
    ‪5 min walk‬
  • Skyline Queenstown
    ‪10 min walk‬
  • Queenstown Gardens
    ‪18 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Lake View (St Moritz)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed, Lake View (St Moritz)

  • Lake view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (St Moritz)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed (St Moritz)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View (Alpine)

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom, Garden View (Alpine)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Lake View

  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Lake View (Alpine)

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom, Lake View (Alpine)

  • Lake view
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Alpine)

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom (Alpine)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Lake View (St Moritz)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed, Balcony, Lake View (St Moritz)

  • Lake view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Lake View (Alpine)

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom, Balcony, Lake View (Alpine)

  • Lake view
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (St Moritz)

1 bedroom, premium bedding, down duvets, in-room safe

Room, 1 King Bed, Garden View (St Moritz)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About this property

Hotel St Moritz, Queenstown - MGallery

Luxury hotel with 2 hot tubs and a fitness center
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, coffee/tea in a common area, and 24-hour room service. Housekeeping is available on request.
Hotel St Moritz, Queenstown - MGallery offers 142 accommodations with espresso makers and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Queenstown hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 hot tubs are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel St Moritz, Queenstown - MGallery. During your stay, you're just a quick walk from Lake Wakatipu. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, 2 hot tubs, and bike rentals
  • Just a 2-minute drive from Skyline Queenstown and 10 minutes from Onsen Hot Pools
Hotel St Moritz, Queenstown - MGallery offers its guests 2 hot tubs and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

You'll find a 24-hour business center on site. Event space at this hotel measures 2153 square feet (200 square meters) and includes conference space. A library, multilingual staff, and ski storage are also featured at the luxury Hotel St Moritz, Queenstown - MGallery. For a fee, parking is available.

This 5-star Queenstown hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.
Hotel St Moritz, Queenstown - MGallery has a restaurant serving breakfast, lunch, and dinner.
Lombardi Bar - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Portuguese, Romanian, Russian, Slovak, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Secured, covered parking on site (NZD 40 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; NZD 40 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics

Restaurants on site

  • Lombardi Bar
  • Lombardi Restaurant

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Library
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1998
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 80.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 40 for adults and NZD 20 for children
  • Covered self parking fee: NZD 40 per night
  • Rollaway bed fee: NZD 80.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hotel Moritz MGallery Collection
Hotel St Moritz Queenstown MGallery Collection
Moritz MGallery Collection
St Moritz Queenstown MGallery Collection
Hotel St Moritz MGallery Collection
St Moritz MGallery Collection
St Moritz, Queenstown Mgallery
Hotel St Moritz, Queenstown - MGallery Hotel
Hotel St Moritz Queenstown MGallery Collection
Hotel St Moritz, Queenstown - MGallery Queenstown
Hotel St Moritz, Queenstown - MGallery Hotel Queenstown

Hotel St Moritz, Queenstown - MGallery Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1002 reviews
Rating 8 - Good. 260 out of 1002 reviews
Rating 6 - Okay. 74 out of 1002 reviews
Rating 4 - Poor. 30 out of 1002 reviews
Rating 2 - Terrible. 5 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were lovely, especially Maddy and Arina at reception. Our flight was cancelled due to Cyclone Alfred so we had to extend our stay, during a stressful time the staff gave great assistance.
Stayed 3 nights in Mar 2025

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are lovely! Rooms are beautiful.
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and views

Location - easy walk to town Beautiful view of lake from restaurant and bar
Stayed 3 nights in Feb 2025

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay! Everyone was friendly, the room was spacious, the vibes were good.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michelle

Stayed 2 nights in Mar 2025

10/10 Excellent

Nicholas

Stayed 2 nights in Feb 2025

10/10 Excellent

Anthony

Stayed 2 nights in Feb 2025

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice hotel and a good location. We only stayed one night, however the room was a bit dusty and set off my allergies, so we could tell it had not been cleaned properly. Overall, a decent hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Jerald

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Feb 2025

8/10 Good

dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff. Ok room.

Stayed 5 nights in Feb 2025

6/10 Okay

karen

Travelled with family
Disliked: Property conditions & facilities

Not 5 star…very disappointing

Booked a suite with lake views and got a view of backpackers and roofs. The staff were sloppy and the restaurant was slow and then incorrectly added drinks to our bill. The entrance is really poor and not a great sense of arrival. The hotel is located on a street that has poor footpaths and is a very steep walk up to the hotel..beware of this. Not on the Main Street. This is not a 5 star hotel and the suites are not up to a standard of the best in a hotel. Poor amenities. Overpriced for a less than acceptable room
Stayed 4 nights in Feb 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Loved our stay here before our routeburn track hike. Friendly staff and lovely rooms.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel St. Moritz

The entire process from checking in, staying four nights and checking out was a pleasure. We would recommend this hotel to anyone. A delightful stay in an amazing town.
Stayed 3 nights in Jan 2025

10/10 Excellent

Mary

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A good location close to the Queenstown action but far enough away to provide some quiet
Stayed 2 nights in Jan 2025

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation conveniently located right where you need to be for all things Queenstown has to offer. If you travel here during summer be aware the hotel was built a while back when they prioritized heating over a/c so their is no a/c. The room we stayed in on the 2nd floor sat at 24.4°C for the most part. They do provide effective fans to help cool things. The staff is wonderful and just a short walk to restaurants, shopping, and attractions.
Stayed 3 nights in Jan 2025

4/10 Poor

Will

Liked: Cleanliness
Disliked: Staff & service
I was disappointed with my two stays at the St. Moritz. While the facilities were beautiful, the service at the bar was subpar. The room I was given had all usable outlets far from the bed, so I had to uncomfortably sleep in the bed backwards. During my second stay, I had to ask for a fan that had been said to be in all rooms. At the bar, the staff seemed more concern with gossiping than attending to their customers - I was clearly standing in line to pay for my drinks and struggled to get the bartender’s attention because, as I could overhear, they were discussing staff drama. This was particularly unprofessional and off-putting. The food at the restaurant was inconsistent - half of the dishes were great and the other were bland. Having laundry was very convenient. Altogether, I expected better service, attention to details (e.g. outlets) to go with the outstanding premises.
Stayed 2 nights in Jan 2025

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Erin

Stayed 4 nights in Jan 2025

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Amacing place
Stayed 4 nights in Jan 2025

10/10 Excellent

Darby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Nicholas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was great, my only complaint is that I paid $40 a night for car parking and each night it was full. Had to park on the street a couple of time. Why sell the park space if you sell to many and there is is t enough space? Am I paying for the opportunity to park?
Stayed 4 nights in Jan 2025

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel St. Moritz. However we had booked and paid more for a lake view room and our room was on the 3rd floor facing the lake but could only see about 1/3rd of the lake as the building in front blocked out the rest. I’m sure the view was better on the higher floors. The room was great and we loved our stay but was disappointed in the obstructed view.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Marva

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Pauline was so kind and helpful.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024