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Casa Santiago Hotel Boutique

3.5 star property
VIP Access

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Photo gallery for Casa Santiago Hotel Boutique

Terrace/patio
Exterior detail
Business Room
Exterior
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Independencia #28, Col. Centro, Querétaro, QUE, 7600
  • Place, Plaza de Armas
    ‪2 min walk‬
  • Place, Zenea Garden
    ‪3 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪15 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Business Room

Business Room

Business Room

9.0 out of 10
Wonderful
(4 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room

Standard Room

9.4 out of 10
Exceptional
(12 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

10.0 out of 10
Exceptional
(6 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Terrace/patio
Hotel Patio Santiago
Downtown Querétaro
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 486 reviews
The price is €115
includes taxes & fees
8 Apr - 9 Apr
Hotel Patio Santiago

About this property

Casa Santiago Hotel Boutique

This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, spa services, 24-hour room service, and a meeting room are onsite.
Casa Santiago Hotel Boutique offers 19 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Smart televisions come with satellite channels and Netflix. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Santiago. Services include hot stone massages and sports massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Casa Santiago Hotel Boutique. During your stay, you're just a quick walk from Querétaro Regional Museum. Features include free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with massages at Spa Santiago
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Querétaro Regional Museum and San Francisco Temple
  • Dogs welcome for a fee
Casa Santiago Hotel Boutique offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Casa Santiago Hotel Boutique.

This 3.5-star Querétaro hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.
Casa Santiago Hotel Boutique has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 310 for adults and MXN 280 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Designer stores
  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • Netflix
  • Smart TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 850 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 310 for adults and MXN 280 for children
  • Pet fee: MXN 850 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Casa Santiago Queretaro
Casa Santiago Hotel Boutique Hotel
Casa Santiago Hotel Boutique Querétaro
Casa Santiago Hotel Boutique Hotel Querétaro

Casa Santiago Hotel Boutique Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 181 out of 231 reviews
Rating 8 - Good. 30 out of 231 reviews
Rating 6 - Okay. 11 out of 231 reviews
Rating 4 - Poor. 4 out of 231 reviews
Rating 2 - Terrible. 5 out of 231 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Cristian

Stayed 1 night in Jan 2026

8/10 Good

joshua

Stayed 3 nights in Dec 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel’s decor is beautiful, the staff are friendly and helpful. The room is spacious, the bed is comfortable and the location is excellent
Stayed 2 nights in Dec 2025

10/10 Excellent

Hector

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Cesar

Stayed 1 night in Dec 2025

10/10 Excellent

Jose, Guatemala

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2025

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel had a strange banging noise at night, almost like a pipe hitting the wall. It was pretty distracting and made it hard to sleep. The worst part is that the front desk already knew about this issue and never mentioned it. Aside from that, the room was nice enough and the hotel was in a great location.
Stayed 2 nights in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Place was very nice and clean, only downside is the walls are a bit thin and you can practically hear everything. But if you’re a heavy sleeper you should have no issue. I would stay here again.
Stayed 6 nights in Nov 2025

8/10 Good

Estefany

Stayed 3 nights in Nov 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating! Felt 100% safe the whole time!
Stayed 2 nights in Oct 2025

6/10 Okay

liz

Travelled with family
Liked: Cleanliness, property conditions & facilities
I loved that the property was close to everything. However, when I arrived, the hotel host was busy chatting with the onsite restaurant staff. Even after greeting us, she mentioned she wasn’t ready to check us in and had to finish other tasks first. We also noticed that the bathroom windows didn’t lock. When I asked about it, I was told they were all broken and not to worry because there were cameras on the property. That didn’t make me feel very secure. Lastly, the on-site restaurant was a huge disappointment—save your money and time. Overall, not the best first impression. 0/5 stars
Stayed 2 nights in Oct 2025

10/10 Excellent

edgar

Stayed 1 night in Oct 2025

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in Centro Historico within walking distance to many plazas, churches, restaurants and other attractions. We felt safe and comfortable. The staff was wonderful and helpful. The room was small but big enough for my wife and I. The water pressure in the shower was low but it's a good method to conserve water. The curtains in the unit where we stayed did not give enough privacy. If we're are in Queretaro again we would stay here again.
Stayed 4 nights in Sep 2025

6/10 Okay

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very hot rooms. Little ventilation. L
Stayed 3 nights in Jun 2025

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien, las habitaciones muy cómodas y limpias. Y el personal muy atento.
Stayed 3 nights in May 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and knowledgeable service/concierge/front desk.
Stayed 3 nights in Apr 2025

8/10 Good

SERGIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE HOTEL WAS EXCELLENT, LOVED THE DEOXRATOIN. THE ROOM TOO SMALL.
Stayed 1 night in Mar 2025

8/10 Good

Sandra, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are well appointed with nice linens and towels and very comfortable bed and shower. A little noise coming from the restaurant in the hotel was a bit annoying but not bad. But the downside was the room had no windows. Made it a bit dark and sad. Have to park in a nearby parking. Not a big deal but not as convenient as on site parking.
Stayed 2 nights in Mar 2025

8/10 Good

Rosa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The room was very updated & had the amenities of a higher end hotel like robes, slippers, umbrella, etc. Received welcome fresh drinks & cookies in our room.
Stayed 4 nights in Feb 2025

10/10 Excellent

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Receptionists friendly and courteous, as well as the restaurant personnel.
Stayed 4 nights in Feb 2025

10/10 Excellent

Pablo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2025

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star all around

5 star all around.
Stayed 1 night in Feb 2025

10/10 Excellent

Kenneth

Stayed 1 night in Jan 2025