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Hotel El Refugio

3.0 star property

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Photo gallery for Hotel El Refugio

Front of property
Comfort Double Room | Bathroom
Comfort Double Room
Comfort Double Room
Front of property

Reviews

2.0 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Benito Juárez Zona Centro, Ezequiel Montes, QUE, 76680
  • Place, Museo del Dulce
    ‪3 min walk‬
  • Place, Pena de Bernal
    ‪4 min drive‬
  • Place, Vinedos La Redonda
    ‪24 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Single Room

Desk, free wired Internet

Deluxe Single Room

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Single Room

Desk, free wired Internet

Comfort Single Room

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

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The price is €57
includes taxes & fees
8 Apr - 9 Apr
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About this property

Hotel El Refugio

This smoke-free hotel features a restaurant, a coffee shop/cafe, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Change of towels is available on request.
Hotel El Refugio offers 11 accommodations with complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Bathrooms include showers. Housekeeping is offered daily and change of towels can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel El Refugio , you're just a quick walk from Museo del Dulce. Features include free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi and wired Internet in some public areas
  • Options for a bite to eat include a coffee shop and a restaurant
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 4-minute walk from Museo del Dulce and a 3-minute drive from Pena de Bernal
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi and wired Internet. Hotel El Refugio also features tour/ticket assistance, concierge services, and laundry facilities.

This 3-star Ezequiel Montes hotel is smoke free.

Hotel El Refugio has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage and a carport

Food and drink

  • A coffee shop/cafe
  • A restaurant

Things to do

  • TV in common areas
  • Wine tasting room
  • Winery release events

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (89 centimetre high)
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service

More

  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel El Refugio
Hotel El Refugio Hotel
Hotel El Refugio Ezequiel Montes
Hotel El Refugio Hotel Ezequiel Montes

Hotel El Refugio Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 1 out of 1 reviews

6.0/10

Cleanliness

2.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

RAFAEL ALEJANDRO

Travelled with family
Disliked: Staff & service
Reservé una habitación por una noche en este hotel y mi experiencia no fue buena. Al llegar, noté un fuerte ruido proveniente de un negocio cercano llamado Lapa Lapa, pero no le di mucha importancia, pensando que sería solo por la tarde. Sin embargo, el ruido continuó hasta la 1 o 2 de la mañana, haciendo imposible dormir. No lo recomiendo para familias con niños o personas que busquen descansar temprano. Las habitaciones son sencillas, con camas duras y un baño limpio pero muy básico. Al recorrer el pueblo, me di cuenta de que hay otros hoteles con mejor calidad y al mismo precio. Mi consejo es llegar y comparar antes de reservar, ya que este no cumple con las expectativas. Otro punto negativo fue el servicio: el personal parecía más interesado en rentar Razers (¿cuatrimotos?) que en atender el hotel adecuadamente. La falta de atención y el ruido constante hacen que no valga la pena elegir este lugar. Busquen otras opciones antes de decidirse por este.
Stayed 1 night in Apr 2025