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Hotel West Refugio

2.0 star property

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Photo gallery for Hotel West Refugio

34-inch Smart TV with digital channels, TV, Netflix
34-inch Smart TV with digital channels, TV, Netflix
34-inch Smart TV with digital channels, TV, Netflix
Habitación Queen Size
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Bar
  • Housekeeping
  • Kitchen

Explore the area

View in a map
Cto. el Molino Centro, San Juan del Río, QUE, 76800
  • Place, Senor del Sacro Monte Temple
    ‪9 min walk‬
  • Place, Nuestra Senora de Guadalupe Church
    ‪14 min walk‬
  • Place, Fundadores Square
    ‪14 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪53 min drive‬

Room options

View all photos for Habitación Doble Individual

Habitación Doble Individual

Habitación Doble Individual

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Habitación Familiar

Habitación Familiar

Habitación Familiar

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Habitacion Estandar (Pet Friendly)

Down duvets, individually decorated, individually furnished, desk

Habitacion Estandar (Pet Friendly)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Habitación Queen Size

Habitación Queen Size

Habitación Queen Size

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel West Refugio

An outdoor pool, a bar/lounge, and a poolside bar are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a garden. Limited housekeeping is available.
Hotel West Refugio offers 10 accommodations, which are accessible via exterior corridors and feature shared/communal kitchens and ceiling fans. These individually decorated and furnished accommodations include desks. Beds feature down comforters. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

This San Juan del Río hotel provides complimentary wireless Internet access. 34-inch Smart televisions come with digital channels, first-run movies, and Netflix. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel West Refugio, you'll be within walking distance of Senor del Sacro Monte Temple. Features include free WiFi in public areas, plus an outdoor pool and a poolside bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a terrace
  • Within a 15-minute walk of Senor del Sacro Monte Temple and Nuestra Senora de Guadalupe Church
  • Pet-friendly amenities are available, including food and water bowls
Hotel West Refugio offers its guests an outdoor pool, a terrace, and a garden. WiFi is free in public spaces. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

This San Juan del Río hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch smart TV with digital channels
  • First-run films
  • Netflix
  • Streaming services

Food and drink

  • Blender
  • Coffee grinder
  • Ice maker
  • Microwave
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Shared kitchen access

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel West Refugio Hotel
Hotel West Refugio San Juan del Río
Hotel West Refugio Hotel San Juan del Río

Hotel West Refugio Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 86 reviews
Rating 8 - Good. 10 out of 86 reviews
Rating 6 - Okay. 5 out of 86 reviews
Rating 4 - Poor. 2 out of 86 reviews
Rating 2 - Terrible. 2 out of 86 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marivel

Liked: Amenities
Had a great time. Staff was great.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff it’s so friendly and nice. 10 out of 10 for this place. Few things. Pool is to small. Need bar options if you like to drink. But you can bring your own stuff and sit on the patio.
Stayed 1 night in Oct 2022
Verified

8/10 Good

martha

Liked: Cleanliness, staff & service

Cute friendly affordable full kitchen

small and cute property. pool needs more skimming but it's great to refresh. beds are comfortable, clean bathrooms. The ony issue is no AC. Still, host was very kind and lent us a portable fan. Kitchen is large, and it has all you can need.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Maricarmen

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estaba muy limpia y resultó funcional para la estadía que tuvimos, sobre todo porque viajo con mis perros y a veces es difícil encontrar lugares que se puedan adaptar a ellos. El personal siempre estuvo atento a nuestras necesidades y la ubicación también es accesible. En general todo muy bien 😉
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service
Muy bien ubicado, habitaciones limpias y cómodas
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mónica

Muy Buen servicio
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ana María

Liked: Cleanliness, staff & service, amenities
Limpieza
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Está original el concepto y muy limpio Nos gustó bastante
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

MARIA DE LA LUZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable

La alberca es súper pequeña y no climatizada..
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rincón agradable

Atención amable y precisa del personal, instalaciones muy amenas. Excelente concepto country.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Cristopher

Liked: Cleanliness, amenities, property conditions & facilities
Excelente propiedad, ya es la segunda vez que me hospedo y es muy comoda
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Javier Isaias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bonita, la tematica le da originalidad y el personal muy amable en todo momento.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Fernando Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Ubicación y Decoración
Stayed 1 night in May 2025
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Esta lindo el lugar
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables y atentos
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities, room comfort

El viejo oedte

Fue fácil llegar, está súper lindo el lugar la atención seguridad super recomendable.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Fabian

Liked: Amenities
Muy buena por aceptar perritos!!!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Dennise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquilidad

Esta muy comodo y muy tranquilo, se duerme muy agusto
Stayed 1 night in Jan 2025
Verified

8/10 Good

María Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien. Lo único que falta por mejorar es que no te cobren un porcentaje por pagar con tarjeta de crédito.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen punto intermedio para descansar

Muy tranquilo, para descansar.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar súper bonito y tranquilo para descansar, todo muy cómodo, cubre todas las necesidades. El personal muy amable.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Cristopher

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es increíble, muy temático y acoger sinceramente no dudaría en volver
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bonito todo
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Avelino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Como reseña, me hospede en este hotel hace casi 1 año y olvidamos un monedero, regrese a hospedarme este año y aun conservaban el monedero de forma intacta con documento, billetes y monedas, quede sorprendido de la honestidad de ese lugar, super recomendable.
Stayed 1 night in Oct 2024