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One Querétaro Plaza Galerías

Property class: 3

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Photo gallery for One Querétaro Plaza Galerías

A hotel reception area with a blue welcome sign, a reception desk, two elevators, and a potted plant.
A reception area with a refrigerated display case, a seating area with a chair, and a potted plant.
A conference room with two large desks, each equipped with a computer monitor, keyboard, and mouse. The room has a modern design with wooden tables and chairs, and a large window in the background.
A hotel room with two beds, a desk with a laptop, a TV, and a window with a city view.
A modern hotel lobby with multiple seating areas, a reception desk, and a television mounted on the wall.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Av. 5 de Febrero 108-A Col Ninos Heroes, Querétaro, QUE, 76010
  • Place, Galerías Querétaro Shopping Center
    ‪12 min walk‬
  • Place, Autonomous University of Querétaro
    ‪14 min walk‬
  • Place, Plaza Santa Maria Bullring
    ‪17 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(17 reviews)
  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a desk with a laptop, a TV, and a window with a city view.

Standard Room, 2 Double Beds

  • City view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

One Querétaro Plaza Galerías

Along with a 24-hour business center, this smoke-free hotel has a business center and a meeting room. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
One Querétaro Plaza Galerías offers 126 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads.

This Querétaro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

With your stay at One Querétaro Plaza Galerías, you'll be connected to a shopping center and within walking distance of Galerías Querétaro Shopping Center. Free breakfast, free WiFi in public areas, and a 24-hour business center are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Within a 15-minute walk of Galerías Querétaro Shopping Center and Autonomous University of Querétaro
WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly One Querétaro Plaza Galerías.

This 3-star Querétaro hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Late night fare is available from room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Plaza Galerías Querétaro
One Querétaro Plaza Galerías Hotel Queretaro
One Querétaro Plaza Galerías Hotel
One Querétaro Plaza Galerías Queretaro
One Querétaro Plaza Galerías
One Queretaro Plaza Galerias
One Querétaro Plaza Galerías Hotel
One Querétaro Plaza Galerías Querétaro
One Querétaro Plaza Galerías Hotel Querétaro

One Querétaro Plaza Galerías Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 330 out of 1002 reviews
Rating 8 - Good. 299 out of 1002 reviews
Rating 6 - Okay. 191 out of 1002 reviews
Rating 4 - Poor. 98 out of 1002 reviews
Rating 2 - Terrible. 84 out of 1002 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jorge

Liked: Staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2026
Verified review

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the management team are fantastic.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Silvia Mariel

Liked: Cleanliness, amenities
Disliked: Staff & service
⁸
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Aldo Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Toshiro

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty outdated micro room. Air conditioning did not work at all. Avoid this place at any cost
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Acceptable
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

carlos

Liked: Staff & service, amenities
.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Hector

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Ana Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Gerardo

Not impressed
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Joss

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Feb 2024
Verified review

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
No cart for luggage
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Gloria

Liked: Staff & service
Disliked: Property conditions & facilities
Property lack of maintenance.
Stayed 1 night in Jan 2024
Verified review

6/10 Okay

santiago

Liked: Staff & service
Disliked: Property conditions & facilities
I found the hotel somewhat run down, stained shower floor, missing garment hanging hook, stuck blinds. Room electricity savers down. Its pair of elevators not coordinating, one without floor indicators. The chain has a good regard, so perhaps a through general maintenance would be worth it.
Stayed 3 nights in Nov 2024
Verified review

6/10 Okay

Jose Jesus

Liked: Cleanliness, staff & service
El aire acondicionado presentó fallas.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Jesus Rodrigo Estrada

Liked: Staff & service
Disliked: Property conditions & facilities
Las instalaciones en general de todo el hotel están descuidadas, las condiciones de las habitaciones son pésimas.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Oswaldo Rivera

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Buena atención del personal, fácil de llegar y desayuno equis. Terribles condiciones de mantenimiento, yo creo que fue el primero ONE en todo México y al que nunca le han reinvertido. Fallö el A/C, el piso roto en habitación y elevador, la regadera con moho. En fin. Muy malas condiciones. La verdad es que no regresaría. Lo barato salió caro.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Cesar

Si
Stayed 1 night in May 2026
Verified review

6/10 Okay

Carlos Jorge

Liked: Staff & service, amenities
Es un hotel que cumple con lo básico, aunque siendo para un target ejecutivo esperaría mayor cuidado.
Stayed 3 nights in May 2026
Verified review

8/10 Good

carlos arturo

Liked: Cleanliness, staff & service, amenities
Buen servicio pero le falta mantenimiento a las habitaciones y pasillos
Stayed 1 night in May 2026
Verified review

8/10 Good

Alejandro

Liked: Cleanliness, amenities
la regadera se inundo, el desague no servia
Stayed 1 night in Apr 2026