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Fenix Hotel

3.5 star property
VIP Access

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Photo gallery for Fenix Hotel

Breakfast, lunch, dinner served; international cuisine
Down duvets, in-room safe, desk, soundproofing
Hallway
Gym
Full breakfast on weekends (USD 10.27 per person)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Queseras del Medio E11-205, Frente al Hospital Militar, Quito, Pichincha, 170150
  • Place, House of Ecuadorian Culture
    ‪3 min walk‬
  • Place, General Rumiñahui Coliseum
    ‪3 min walk‬
  • Place, Foch Square
    ‪15 min walk‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Standard Double or Twin Room

Down duvets, in-room safe, desk, soundproofing

Standard Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 8 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Large Single Beds
  • City view

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 8 sq m
  • Sleeps 3
  • 1 Double Bed
  • City view

View all photos for Superior Single Room

Down duvets, in-room safe, desk, soundproofing

Superior Single Room

  • 43 sq m
  • Sleeps 3
  • 1 King Bed
  • City view

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About this property

Fenix Hotel

Family-friendly hotel with free valet parking, 8-minute walk to General Rumiñahui Coliseum
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite.
Fenix Hotel offers 50 accommodations with safes and complimentary bottled water. Beds feature down comforters. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Quito hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
During your stay at Fenix Hotel, you're just a quick walk from National Polytechnic School. Free WiFi in public areas, free valet parking, and a restaurant are available.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine while dining at Bennu Restaurant
  • Full breakfast served weekends for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute walk from National Polytechnic School and 4 minutes by foot from Pontificia Catholic University of Ecuador
  • Airport and local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and a meeting room.

Public spaces have free WiFi. Event space at this hotel measures 215 square feet (20 square meters) and includes a conference center. A 24-hour fitness center, an arcade/game room, and tour/ticket assistance are also featured at the family-friendly Fenix Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

This 3.5-star Quito hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 10:30 AM.
Bennu Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Late night fare is available from room service (during limited hours).
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:00 AM to 10:30 AM for a fee: USD 10.27 for adults and USD 10.27 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee

Restaurants on site

  • Bennu Restaurant

Things to do

  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Billiards/pool table

Family friendly

  • Arcade/game room
  • Art supplies
  • High chair
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (215 square foot of space)
  • Meeting room

Outdoors

  • In a state park
  • In the mountains

Spa

  • Couples treatment rooms
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 17.25 per pet, per day, plus a deposit of USD 0 per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10.27 for adults and USD 10.27 for children
  • Airport shuttle fee: USD 67.20 per vehicle (roundtrip)
  • Pet deposit: USD 0 per day
  • Pet fee: USD 17.25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Fenix Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Barnard Hotel
Barnard Hotel Quito
Barnard Quito
Barnard Hotel
FENIX HOTEL Hotel
FENIX HOTEL Quito
FENIX HOTEL Hotel Quito

Fenix Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 90 out of 188 reviews
Rating 8 - Good. 54 out of 188 reviews
Rating 6 - Okay. 27 out of 188 reviews
Rating 4 - Poor. 10 out of 188 reviews
Rating 2 - Terrible. 7 out of 188 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Barbara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful, happy staff! The room and the bed was excellent. It is petfriendly. The food was good.
Stayed 1 night in Oct 2025

2/10 Terrible

Elizabeth

Stayed 1 night in Oct 2025

10/10 Excellent

Cleber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its ok
Stayed 1 night in Sep 2025

10/10 Excellent

Carlos A.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Family-friendly
Stayed 3 nights in Jul 2025

6/10 Okay

ximena, burlington

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We didn’t get the room we reserved, it was only one with that description I showed them the picture they said it was taken, the room was small. We didn’t get the drink we had in the reservation by Expedia. The food in the restaurant was terrible and expensive, the breakfast eggs uncooked and the bread old. The early check in was half of the booking price plus taxes. The front desk staff was not that great, however the housekeeper was nice
Stayed 1 night in Aug 2025

10/10 Excellent

CARLOS

Stayed 1 night in Aug 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Jul 2025

6/10 Okay

Luisana

Travelled with partner
Disliked: Amenities
Por medio de la aplicación yo reservé una habitación que tenía una cama queen, sin embargo cuando llegamos nos asignaron una cama de dos plazas que resultó incomoda para nosotros, el personal del hotel me indicó que como había reservado por la aplicación las condiciones cambiaban, pero esto no me parece que sea lo adecuado, porque la aplicación nunca me dio ningún aviso de que las condiciones iban a cambiar. Así que considero que este tipo de situaciones deben ser resueltas con los hoteles y dar una solución a los huespedes.
Stayed 1 night in Feb 2025

10/10 Excellent

viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Campoverde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2025

2/10 Terrible

Jose

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Food was terrible
Stayed 1 night in Oct 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good Hotel

Very clean and safe hotel. Staff is very attentive.
Stayed 2 nights in Sep 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly and professional staff
Stayed 1 night in Nov 2022

10/10 Excellent

George, Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for families!

I stayed at the Fenix hotel with my family. We have a great experience, the attention of the staff was excellent, the hotel was clean as well as our rooms. The breakfast was varied and the staff was attentive to stocking the food during it. Although the area is high traffic, the rooms we were assigned allowed us to rest without interruptions. I'll be back in the future!
Stayed 1 night in Sep 2022

6/10 Okay

Richard

Stayed 2 nights in Aug 2022

10/10 Excellent

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Francisco, Guaynabo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho la atención del personal. Siempre atentos.
Stayed 1 night in May 2022

10/10 Excellent

Roberto, Gurabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not too many places to get food at walking distance.
Stayed 5 nights in May 2022

6/10 Okay

Laura, Pompano Beach, FL

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself was nice but our room was old looking and needs an update, especially the bathroom. The water ran extremely hot to extremely cold. We only stayed one night as this was not our only destination.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
My fiancee came to pick me up at the hotel came to my room to wait for me to finish getting ready .and i was charge for an additional person in the room ,their explanation was that if she waited in the toom more than an hour even if she did not stay, i had to pay for her .when i first checked in i mentioned that my fiancee would be picking me up and they daid as long as she doesn't stay no problem. At check out they changed me for her.also metion we would have to sit in the lobby only for an hour .like in prison .no vents in rooms ,noise comes into rooms at all hours ,i was lucky if i got 3 hours sleep every night .also black mold in bathroom.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

AOG

Liked: Staff & service
Stayed 1 night in Jul 2018