4/10 Poor
HENRY
Travelled with family
21 Sept 2025
Disliked: Cleanliness, amenities, property conditions & facilities
A garbage bag was lying in the hallway over night plus some garbage on the hallway floor. Carpets looked generally dirty. The elevator was not particularly clean either and made strange noises when moving, leaving me to wonder if I will make it to the next floor. The device to open the door, that reads the room key worked very poorly, requiring to insert and remove the room key many times until it was recognized. This was not an issue with the room key, because it worked flawlessly on the outside doors of the facility. The room itself had a musky odor, the lamp cover in the kitchen area was partially disconnected, and the bathtub was extremely slippery and had a U-shaped bottom, making it a challenge not to fall. Free breakfast was included in the stay, but only coffee and quaker oatmeal was provided, no milk for the oatmeawl, no yoghurt, nothing else. Since the stay included breakfast, I feel taken advantage of, because I was charged for something that was not provided. I have stayed in an extended stay America before, about 20 years ago in West-Sacramento. At the time that stay was not great, but acceptable. The Extended Stay America in Raleigh, NC did not meet that threshold. I felt uncomfortable there and I would not recommend that place to anybody.
HENRY
Stayed 3 nights in Sep 2025
