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Holiday Inn Raleigh Downtown - Capital by IHG

3.0 star property

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Indulge in a diverse selection of hot and cold dishes at our buffet, featuring a variety of international cuisine.
Experience the striking architecture of this unique hotel, featuring a central spire and horizontal panels.
Work efficiently at the desk with a computer and monitor, or relax in the armchair with a potted plant nearby.
Relax in this inviting living space with a sofa, armchair, and coffee table, surrounded by a large window and a cozy rug.
Hotel entrance with parking available, surrounded by trees.

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
320 Hillsborough St, Raleigh, NC, 27603
  • North Carolina Museum of Natural Sciences
    ‪6 min walk‬
  • Raleigh Convention Center
    ‪9 min walk‬
  • North Carolina State University
    ‪4 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪21 min drive‬

Room options

Standard Room, 2 Queen Beds (High Floor)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (High Floor)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room

  • 23 sq m
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Experience the hotel's unique rooftop terrace with a glass-enclosed view of the surrounding area.

Hyatt House Raleigh Downtown/Seaboard Station

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, (483)
The price is €167
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Hyatt House Raleigh Downtown/Seaboard Station

About this property

Holiday Inn Raleigh Downtown - Capital by IHG

Hotel with a 24-hour fitness center, a quick walk to North Carolina State Capitol
A 24-hour fitness center, a 24-hour business center, and self parking are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Holiday Inn Raleigh Downtown - Capital by IHG offers 203 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Raleigh hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Raleigh Downtown - Capital by IHG. During your stay, you're just a quick walk from Raleigh City Hall. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free WiFi (speed: 50+ Mbps)
  • Self parking and RV/bus/truck parking available for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
  • Onsite recreation includes a 24-hour gym
  • Guests speak favorably about the area's walkability and the clean accommodations
  • Just a 5-minute walk from North Carolina State Capitol and 10 minutes by foot from Marbles Kids Museums
Public spaces have free WiFi. You'll find a 24-hour business center on site. A 24-hour fitness center, a vending machine, and a garden are also featured at Holiday Inn Raleigh Downtown - Capital by IHG. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Raleigh hotel.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 15 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from May 19 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Capital Hotel Raleigh Downtown
Holiday Inn Raleigh Downtown
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital Hotel
Raleigh Capital By Ihg Raleigh
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital an IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Raleigh
Holiday Inn Raleigh Downtown - Capital by IHG Hotel Raleigh

Holiday Inn Raleigh Downtown - Capital by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 263 out of 1002 reviews
Rating 8 - Good. 214 out of 1002 reviews
Rating 6 - Okay. 197 out of 1002 reviews
Rating 4 - Poor. 189 out of 1002 reviews
Rating 2 - Terrible. 139 out of 1002 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

jake

Stayed 2 nights in May 2025

2/10 Terrible

elizabeth

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
It is very old and dirty. The bathroom is so small and dirty. The ac and tv did not work. The front desk person was extremely rude and unprofessional. The room smelled. I could go on and on.
Stayed 1 night in May 2025

6/10 Okay

Joshua

Stayed 1 night in Apr 2025

8/10 Good

W

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Andy

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff. Hotel condition very bad, in disrepair.
Stayed 2 nights in Apr 2025

6/10 Okay

Kiana

Travelled with partner
Liked: Staff & service
Elevator was broken. Ac was broken and so loud. Never got sleep. No breakfast. Little soap/shampoo and was not refilled by cleaning workers.
Stayed 4 nights in Apr 2025

8/10 Good

Kadijah

Liked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Riqiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for Dreamville weekend and it was a wonderful experience. Check in was seamless and it is right downtown so everything we needed was walking distance.
Stayed 4 nights in Apr 2025

6/10 Okay

marc

Liked: Cleanliness, room comfort
Disliked: Staff & service

Disappointed traveler

We booked about a month in advance and when we arrived was told that they gave our room away and there no rooms left. After searching their database, said they had a room available for us. This was at close to midnight. Was not impressed with the staff member who checked us in and felt betrayed by the hotel after traveling from NH to Raleigh. We were told earlier, a late check in was ok.
Stayed 2 nights in Apr 2025

6/10 Okay

Joshua

Stayed 1 night in Apr 2025

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Great Service!

Great place!
Stayed 1 night in Apr 2025

6/10 Okay

Israel, Albany

Business traveller
Liked: Amenities
It is a unique hotel in its location competing with the big giants of the hotel industry. The locals love this place (at least the few I talked to) and want it to remain. I like the location, as it was close to the State Capitol, the downtown, and some other tourist sites. The female receiptionists were nice and helpful; however, one male receptionist (beige with tattoos all over his body) was very disrespectful. Why? Because the cleaner refused to come and clean my room and he was dismissive about my complaint. The hotel mgt should screen their public-facing staff (receptionist and cleaners) more carefully
Stayed 6 nights in Apr 2025

4/10 Poor

Tammy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I reserved a king room but was given a queen Front desk staff person wasn't rude but wasn't friendly or welcoming either. Whe seems to always be in a terrible mood
Stayed 1 night in Apr 2025

4/10 Poor

Kendra

Disliked: Amenities, property conditions & facilities
Room had cracks that outside air was coming in from. Heater blew lukewarm. Between the outside cold temperature air coming in the room from the cracks by the window, and heater not blowing hot air; the room remained cold. Toliet area was extremely small, no room to change. Seperate sink area with no door, and no privavy door to change without being seen by others in the room. Only one working elevator for 16 floors. Older property with much needed repairs.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very very worn establishment. Walls are torn and wallpaper is coming off. Couldn’t open the bathroom door because the door hit the toilet. Front desk persons were in their phones and rude. Only positive was location.
Stayed 1 night in Apr 2025

10/10 Excellent

De'Lishia M

Stayed 3 nights in Mar 2025

6/10 Okay

James

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Raleigh is a gorgeous city.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, great staff
Stayed 3 nights in Apr 2025

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff in this property were incredibly helpful and personable. They went above and beyond to make sure every guest was taken care of. The building itself however is in desperate need of renovations. The elevators were constantly going out, the doors to the rooms were worn and did not close properly, and everything was outdated and worn in the rooms and the hallways.
Stayed 3 nights in Apr 2025

4/10 Poor

Brett

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Muhammad

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brought a college track team- everything was great! Team walked for good everyday and the hotel was great with us!
Stayed 2 nights in Mar 2025

4/10 Poor

Jonathan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel appears run down at best. The hallway carpets are dirty with visible trash along the baseboard. The room next to me I guess sprang a leak, so maintenance was fixing it until about 9:30 pm and noisy as well as turned the water off so I couldn't flush the toilet. The breakfast next morning was sub par - the yogurt packets were warm and the other offering was pre-packaged nutrigrain bars. The coffee ran out halfway through breakfast and was not refilled. I will not stay there again.
Stayed 1 night in Apr 2025