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Holiday Inn Raleigh Downtown - Capital by IHG

3.0 star property

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Photo gallery for Holiday Inn Raleigh Downtown - Capital by IHG

Exterior
Breakfast buffet
Exterior
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
320 Hillsborough St, Raleigh, NC, 27603
  • Raleigh Convention Center
    ‪10 min walk‬
  • North Carolina Museum of Natural Sciences
    ‪16 min walk‬
  • North Carolina State University
    ‪3 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds (High Floor)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (High Floor)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room

  • 23 sq m
  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Raleigh Downtown - Capital by IHG

Hotel with a 24-hour fitness center, a quick walk to Marbles Kids Museums
A 24-hour fitness center, a 24-hour business center, and self parking are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Holiday Inn Raleigh Downtown - Capital by IHG offers 203 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Raleigh hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Raleigh Downtown - Capital by IHG. During your stay, you're just a quick walk from Raleigh City Hall. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business center.
  • Free WiFi (speed: 50+ Mbps)
  • Self parking and RV/bus/truck parking available for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
  • Onsite recreation includes a 24-hour gym
  • Guests speak favorably about the clean accommodations and the area's walkability
  • Just a 5-minute walk from North Carolina State Capitol and 10 minutes by foot from Marbles Kids Museums
Public spaces have free WiFi. You'll find a 24-hour business center on site. A 24-hour fitness center, a vending machine, and a garden are also featured at Holiday Inn Raleigh Downtown - Capital by IHG. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Raleigh hotel.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 15 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from May 19 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Capital Hotel Raleigh Downtown
Holiday Inn Raleigh Downtown
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital Hotel
Raleigh Capital By Ihg Raleigh
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital an IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Raleigh
Holiday Inn Raleigh Downtown - Capital by IHG Hotel Raleigh

Holiday Inn Raleigh Downtown - Capital by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 261 out of 1007 reviews
Rating 8 - Good. 225 out of 1007 reviews
Rating 6 - Okay. 194 out of 1007 reviews
Rating 4 - Poor. 192 out of 1007 reviews
Rating 2 - Terrible. 135 out of 1007 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

COLE

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
It was such an awesome stay a quick getaway with the grands quiet and got a room away from the hussle
Stayed 1 night in Feb 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

8/10 Good

jeffrey

Travelled with family
Liked: Staff & service
Disliked: Amenities
Staff is great. Building as in previous reviews needs to be maintained but I expected it going in.
Stayed 1 night in Jan 2025

8/10 Good

Devon

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was completely outdated, dirty and broken. When we were checking out I went to unplug my phone cord and found a used condom tucked behind the night stand (not mine). Some of the elevators were out of service, chipping paint overall filth. The manager did refund my entire stay due to the condom.
Stayed 2 nights in Jan 2025

8/10 Good

Patricia, Clayton

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

4/10 Poor

Jen

Disliked: Cleanliness, property conditions & facilities
Very outdated. Very cold outside of the room. Understaffed and only one elevator working. The Holiday Inn where I live is quite nice and updated. I ended up moving to the Hyatt down the road for a better hotel experience.
Stayed 3 nights in Jan 2025

2/10 Terrible

Andrea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It took 3 trips to the front desk to get a door that opened. First room the door handle just flopped down and wouldn’t open. Second room door was stuck and wouldn’t open. 3rd room finally opened. It was decent except for the fact that I had to clean the shower before my daughter could use it because it was filthy. The hotel staff was very nice and helpful with our issues but it was not a great start to our weekend. The floors in the hallways all had what looked like bleach spot on them and the wallpaper on all the walls was peeling. I would not recommend this place and definitely won’t stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Taryn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 1 elevator working, breakfast was a joke, stained and dirty sheets, dirty wardrobe in my room. Overall bad experience.
Stayed 1 night in Jan 2025

2/10 Terrible

Rose

Travelled with group
Disliked: Room comfort

Ok stay, terrible smell.

The overall stay was ok, but when we walked into the main area, it smelled like sewer! It kind of filtered into the elevators and hallways. The front desk clerk was aware of the smell, but didn't know what it was? Won't stay there again.
Stayed 1 night in Oct 2024

6/10 Okay

Sheri Thayer

Liked: Cleanliness, staff & service, room comfort
The building needs updating. 1 elevator out of service. Good location.
Stayed 2 nights in Jan 2025

8/10 Good

LAKISHA LYNETTE

Stayed 1 night in Jan 2025

10/10 Excellent

Michael B

Liked: Cleanliness, staff & service, amenities
I read a review stating one of the two elevators were not working and it was still inoperable. The staff was great and my view from the 11th floor was outstanding.
Stayed 1 night in Jan 2025

2/10 Terrible

al

Stayed 1 night in Jan 2025

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior was freezing. Hallways felt like same temp as outside. The hot water for tea was warm not hot and tasted like old coffee, wallpaper coming off walls, dining area was freezing.
Stayed 1 night in Jan 2025

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Sheryl

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updating. Elevators very dirty - 1st impression not good Should not need to pay for parking
Stayed 1 night in Jan 2025

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs some upgrades
Stayed 1 night in Jan 2025

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, room comfort
Business trip for the night that got cancelled , staff was great !!! Building could use updating
Stayed 1 night in Jan 2025

6/10 Okay

Oscar

Stayed 3 nights in Jan 2025