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MainStay Suites Raleigh - Cary

2.5 star property

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Photo gallery for MainStay Suites Raleigh - Cary

Suite, 2 Double Beds, Non Smoking
Exterior
Gym
Standard Room, 1 Queen Bed, Non Smoking
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View in a map
1020 Buck Jones Rd, Cary, NC, 27606
  • Place, Bowlero Cary
    ‪6 min walk‬
  • Place, Amb Day Spa
    ‪9 min walk‬
  • Place, Crossroads Plaza
    ‪16 min walk‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

MainStay Suites Raleigh - Cary

Hotel with free parking, near Crossroads Plaza
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite. Weekly housekeeping is available.
MainStay Suites Raleigh - Cary offers 79 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Cary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at MainStay Suites Raleigh - Cary. During your stay, you'll be within walking distance of Crossroads Plaza. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute drive from Crossroads Plaza and a few minutes from Lake Johnson
  • Dogs welcome for a fee (restrictions apply)
As a guest of MainStay Suites Raleigh - Cary, you'll find a 24-hour fitness center, barbecue grills, and a vending machine. Public spaces have free WiFi. MainStay Suites Raleigh - Cary also features a picnic area, coffee/tea in a common area, and laundry facilities. Free self parking is available.

This Cary hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night, plus a one-time cleaning fee of USD 50.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Raleigh
Hawthorn Suites Wyndham Raleigh Aparthotel
Hawthorn Suites Wyndham Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh
Wyndham Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel
Hawthorn Suites Wyndham Raleigh/Cary Raleigh
Hawthorn Suites Wyndham Raleigh/Cary
Hawthorn Suites by Wyndham Raleigh
Hawthorn Suites Wyndham Ralei

MainStay Suites Raleigh - Cary Reviews

Reviews

6.8
Rating 10 - Excellent. 270 out of 1000 reviews
Rating 8 - Good. 257 out of 1000 reviews
Rating 6 - Okay. 168 out of 1000 reviews
Rating 4 - Poor. 149 out of 1000 reviews
Rating 2 - Terrible. 156 out of 1000 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and comfortable and very quiet and peaceful
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Jon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Walter

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Avoid this MainStay Suites at all costs.

This place is falling apart. Stains on all of the floor carpets in every hallway. Elevator & every wall shows heavy damage. Only one of our two door keys worked. Our kitchen floor was sticky with who knows what. It has a large breakfast area with only coffee and hot water and a tiny "No Breakfast" sign. I have no idea how this location retains the MainStay Suites branding.
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A comfortable experience

Room very clean and spacious. Bathroom was big. Had a kitchenette. Mattress, sheets, pillows amazing comfort. Staff was very friendly and helpful. Not overcrowded. Would definitely stay again.
Stayed 2 nights in Sep 2025

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and priced right.
Stayed 2 nights in Aug 2025

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
It was well priced and convenient.
Stayed 1 night in Aug 2025

10/10 Excellent

Khalil

Business traveller
Liked: Amenities
Room was nice & clean
Stayed 1 night in Aug 2025

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!!!
Stayed 2 nights in Aug 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

William

Business traveller
The hotel was extremely loud and my room was dirty and had roaches climbing on the walls. The shower nozzle hadn’t been clean with mold. Also had an old wash rag that was hanging on the shower rod . I need to fully reimbursed for my stay at this hotel! Total inexcusable
Stayed 1 night in Aug 2025

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
Stayed 1 night in Aug 2025

4/10 Poor

Kathy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Literally found a cockroach on the ground. The bathroom was falling apart and the dishes in the dish washer were unclean….
Stayed 3 nights in Mar 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Room temperature was very good as air conditioning was on. Clean room and bathroom. Not a lot of activity in hallways as I had a dog, he stayed quiet for the most part. Dog fee is $50 additional at check in and $10 per night. A little steep but is what it is. Bed was fine. Not super plush but I wasn’t uncomfortable. Full size refrigerator, sink, a nice little kitchen if you’re staying for a bit. Safe outside as your in Cary NC. Good stay.
Stayed 1 night in Jul 2025

2/10 Terrible

Ingram

Stayed 3 nights in Apr 2025

8/10 Good

Nelson

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

2/10 Terrible

alexandrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
DO NOT STAY HERE!!! there are roaches. not only when we got there was the room gross. like dirty gross. the floor in the kitchen area was coming up, sticky, and the carpet had not been vacuumed in a while. the bathroom tube had gross stains and the floor was yellow. (was supposed to be white) the walls in the all had disgusting stains on them. the second night we were there we were walking back into the hotel and there were giant bugs outside. i thought maybe water bugs. but then we got into the hotel and there welder tiny light brown roaches in the hall way. we then got into our room and there was a roach ON THE WALL! there was no one at the front desk so we killed it. went through our stuff and took it to the car. the next morning when we told the staff they said sorry and then checked us out. i am fully disgusted and uncomfortable. please don’t stay here if you enjoy being clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for an overnight - coming in from out of town and it made bringing a few snacks for the road a smart idea because of the kitchen like facilities.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter, myself and some friends were in town for a concert and check in was really quick and nice
Stayed 1 night in Jul 2025

4/10 Poor

Nicole

Disliked: Cleanliness, amenities, property conditions & facilities
I’ve worked in hospitality for the last 20 yrs. I received a 2 hour early check in for booking with Expedia. When we walked in at 1:00 pm the lobby smelled like a dirty bathroom and there was no one at the front desk. There was a sign saying the desk attendant was away assisting other guests. It took 3 minutes for her to come out. Check in is not until 3 so this is understandable. She had an inconvenienced attitude when asking what we needed. I said, I have a reservation and gave my name. She said check in wasn’t until 3:00 and I said I get an early one as an added amenity and had my phone open to the reservation details. She said something to the effect of “let me see your phone”’ so I showed her. She said oh yeah or something like that. The rest of check in was okay. We were given a first floor room at the end of the hall. There was an outside entrance with a door that slammed loudly, very often. The location was convenient but the noise was unfortunate and disturbing. This could have been the only room ready at our check in or it could have been retaliatory. The room had a off putting smell, like stale deodorizer, dark and drab with stained carpet and very “run down”. The bathroom floor and tub were dirty with hair and debris. The toilet was stained and there was no trash can. The queen bed was small, more like a full size mattress and the pillows were very small. The guest wifi never came up when searching for available networks, nor was the address written anywhere.
Stayed 1 night in Jul 2025

8/10 Good

Ivan

Stayed 1 night in Jul 2025

4/10 Poor

CJ

Travelled with group
Liked: Staff & service
The hotel was affordable for how quickly I needed to book. However the bathtub and the sink in our bathroom clogged up really bad. The sink was a bit faster to drain, but the bathtub drained so slowly it was still full by the time we had to check out. We had also seen a few roaches, and I ended up killing one that was in the bathroom. I did tell the front desk, and they said that they’d report it to the GM, but have not heard anything back yet on that. The staff was nice, just a lil dismissive when I brought up the issues, which I know they’re probably tired of hearing the same complaints over and over, and from reading the other reviews, I know now I am not the only one to face these issues. Luckily I did not stay much longer, we ended up checking out way earlier than planned because the roach problem really turned us off.
roach i had to kill in our room
Stayed 1 night in Jul 2025

10/10 Excellent

Iancarlo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Kimmi

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a giant roach in our bed when we woke up! Staff was incredibly kind. But there was a thumb sized roach on me when I woke up.
Stayed 1 night in Jul 2025