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MainStay Suites Raleigh - Cary

2.5 star property

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Photo gallery for MainStay Suites Raleigh - Cary

Standard Room, 1 Queen Bed, Non Smoking
Business centre
Suite, 2 Double Beds, Non Smoking
Reception
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • 24/7 front desk
  • Gym
  • Parking included
  • Laundry

Explore the area

Map
1020 Buck Jones Rd, Cary, NC, 27606
  • North Carolina State Fairgrounds
    ‪4 min drive‬
  • Carter-Finley Stadium
    ‪5 min drive‬
  • Lenovo Center
    ‪5 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

MainStay Suites Raleigh - Cary

Hotel with free parking, near Crossroads Plaza
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite. Weekly housekeeping is available.
MainStay Suites Raleigh - Cary offers 79 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Cary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at MainStay Suites Raleigh - Cary. During your stay, you'll be within walking distance of Crossroads Plaza. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute drive from Crossroads Plaza and a few minutes from Lake Johnson
  • Dogs welcome for a fee (restrictions apply)
As a guest of MainStay Suites Raleigh - Cary, you'll find a 24-hour fitness center, barbecue grills, and a vending machine. Public spaces have free WiFi. MainStay Suites Raleigh - Cary also features a picnic area, coffee/tea in a common area, and laundry facilities. Free self parking is available.

This Cary hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night, plus a one-time cleaning fee of USD 50.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Raleigh
Hawthorn Suites Wyndham Raleigh Aparthotel
Hawthorn Suites Wyndham Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh
Wyndham Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel
Hawthorn Suites Wyndham Raleigh/Cary Raleigh
Hawthorn Suites Wyndham Raleigh/Cary
Hawthorn Suites by Wyndham Raleigh
Hawthorn Suites Wyndham Ralei

MainStay Suites Raleigh - Cary Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 273 out of 1005 reviews
Rating 8 - Good. 282 out of 1005 reviews
Rating 6 - Okay. 173 out of 1005 reviews
Rating 4 - Poor. 143 out of 1005 reviews
Rating 2 - Terrible. 134 out of 1005 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of in a weird spot you have to kind of look for it but it's quiet and peaceful
Stayed 2 nights in Mar 2025

10/10 Excellent

Lameisha

Stayed 1 night in Mar 2025

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in the cut which i liked. Only ppl there were the ppl who were supposed to be there.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort

Would we stay here… if they clean the rooms.

There were a few good things. Good air conditioning and close to LENOVO Arena. Staff was okay. Bed was somewhat comfortable. Now to the bad: Room was absolutely not clean and the bottom floor smelled like pot non stop. Bathroom was filthy and not clean. Had stains everywhere. Hanger was broke. Aluminum ball just randomly in the bathroom. “Clean” towers still had dirt and yellow stains on them. Sticky floor all over the room. I asked a person coming out if they liked it there and they said meh and now I see why.
Unclean room.
Stayed 1 night in Mar 2025

10/10 Excellent

Tanesha

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly overall my experience has been good
Stayed 14 nights in Feb 2025

2/10 Terrible

Marcella

Disliked: Cleanliness, property conditions & facilities
Dear Hotel Management, I am writing to express my disappointment with the condition of my recent stay at your hotel. The room was unfortunately not up to standard. There were noticeable stains on the chairs, and one of them had accumulated dirt and debris under the cushion. Additionally, the room's floor was unclean and emitted an unpleasant odor, as if it had been mopped with a greasy substance. Due to these conditions, my husband and I felt it necessary to purchase our own towels and bedding to ensure a more comfortable stay. Furthermore, there was a family with young children staying in the lobby area, which created a rather chaotic and noisy environment. Despite these issues, I would like to acknowledge that the front desk staff were very pleasant and helpful. I hope you will take my feedback seriously and address these concerns to improve the experience for future guests. Sincerely, Mrs. McKoy
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

GRACE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horror hotel

Upon check-in, we were told that the room I had asked for was not available and they did not have handicapped rooms, I asked for a walk in shower because I had hip surgery . I had also asked for a suite with a sofa, Rashsa, said they didn't have any rooms like that, website says they do. Was given a room 314 top floor, no towels. Coffee pot wasn't working, toaster out of order, no cups,no plates,no silverware, roaches running in the cabinets, ice maker didn't work , THEY GAVE US AN ICE TRAY ,said that's the best they could do. Bathroom had black hair everywhere, I used my dawn dishwash to clean the tub and sink. BEDS WERE VERY OLD, THEY SQUEAK everytime you moved. Metal rusty squeeks. People hanging around smoking pot all night.
Stayed 6 nights in Feb 2025

2/10 Terrible

GRACE

Stayed 3 nights in Feb 2025

2/10 Terrible

Taylor

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% catfished

The hotel.com photos are not even close to reality! First, I was coming in on business at the last minute and was looking at the photos - I purposely picked this place due to the breakfast photo. None offered! The bathroom was so run down. The tub was dirty - I didn’t even shower. The bedding had stains. The fridge was 100 years old & loud. This place 100% cat fished me! I’ll never be back & so disappointed I wasted over $100 here! The location is also random! By a school. I love the trailer parked in a handicap spot too! Ridiculous.
Stayed 2 nights in Feb 2025

6/10 Okay

Sharlene

Stayed 1 night in Feb 2025

2/10 Terrible

Adil

Disliked: Cleanliness, amenities, property conditions & facilities
There is a bad smell in this place that is very bad
Stayed 2 nights in Feb 2025

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Manish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Ezak

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was extremely rude and they doubled the charges whenever I got there
Stayed 1 night in Feb 2025

6/10 Okay

Natè

Liked: Staff & service
I like that the rooms have a full kitchen.
Stayed 8 nights in Feb 2025

8/10 Good

Ira

Clean and a bargain
Stayed 2 nights in Feb 2025

6/10 Okay

Charles

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels & rags were dirty. Elevator wouldn't take me to my floor one time. Bolt lock wouldn't lock
Stayed 1 night in Feb 2025

10/10 Excellent

MARY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No ice machine

The only bad thing was there was no ice machine there which I have never heard of a motel not having a ice machine
Stayed 4 nights in Feb 2025

8/10 Good

Alan

Stayed 6 nights in Feb 2025

4/10 Poor

Alexia

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom faucets, toilet and tub were not clean. I cleaned myself and so much dirt came off. The kitchen area was also dirty. The room had a terrible smell and the ac worked on and off. We had to sleep with the window open to cool the room down. The beds were super uncomfortable. The staff were rude as I had to argue with them for a room change. After arguing, they allowed the room change but we decided to stay in the room after finding the other room was even dirtier.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The location was good- Room very dated & sketchy clientele around
Stayed 1 night in Feb 2025

2/10 Terrible

Aleseia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never stay here. Period.

There were roaches and our room was not clean. Makeup was on our comforter when we pulled the cover back. The front desk receptionist was never there. Coffee was cold. Horrible stay everything dirty and rusty. To be in Cary I’m really surprised.
Stayed 2 nights in Jan 2025