10/10 Excellent
Cassidy
4 Aug 2025
Disliked: Cleanliness
The hotel was Not even the problem. Expedia was the worst. Its Sturgis time and it’s already very busy in this area. We booked rooms for our drive back home and we got here at 8:15pm and walked into a lobby with 3 other groups trying to check in through expedia reservations and not one reservation was in the susatem. I felt terrible for the desk staff. She was taking calls from expedia, dealing with customers, and still trying to remain calm. I was put on hold for 10 minutes so the expedia agent could “call the location I was trying to check in at “ and she got back on the phone after 10 minutes to tell me she couldnt get through.. I was standing here the entire time waiting with the hotel staff because expedia said she could not talk yo the hotel from my cell phone. I stood at the frint desk waiting for expedia to call the hotel and not once did the phone ring. I mentioned this to the expedia “manager” and she could not even tell me the number she called she instead kept giving me my confirmation number telling me thats the number she called. I will NEVER recommend Expedia nor will I ever use Expedia ever again. This is regarding Days Inn by wyndham East in Rapid City SD. Great customer service at the front desk, the hotel itself, im glad I just have to sleep here for a few hours. Yikes! Expedia sucks!
Cassidy
Stayed 1 night in Aug 2025