See all properties

SureStay Plus Hotel by Best Western Reno Airport

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Experience the elegant lobby with a grand chandelier, comfortable seating, and a stylish reception area.
Meet in style with a large table and comfortable seating for four, surrounded by floor-to-ceiling windows with a view of the outdoors.
Enjoy a drink at the bar with comfortable seating and a variety of beverages on display.
Relax in a serene courtyard with a patio, lawn, and cozy fireplace.
Suitable for meetings and presentations, this room features a long table and rows of chairs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Gym

Explore the area

Map
1981 Terminal Way, Reno, NV, 89502
  • Reno-Sparks Convention Center
    ‪2 min drive‬
  • Grand Sierra Resort Casino
    ‪2 min drive‬
  • Peppermill
    ‪3 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪5 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Two single beds with matching headboards and footboards, a wooden nightstand, and a large framed landscape painting adorn this serene hotel room.

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Two single beds with matching headboards and footboards, a wooden nightstand, and a large framed landscape painting adorn this serene hotel room.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(52 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Relax in comfort with a large bed, nightstand, desk, and flat-screen TV.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(113 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Relax in a stylish room with a four-poster bed, comfortable sofa, and modern table lamp.

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Cozy retreat with a large bed, two bedside tables, and a framed picture on the wall.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Two single beds with matching headboards and footboards, a wooden nightstand, and a large framed landscape painting adorn this serene hotel room.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Relax in this inviting room with a large bed, comfortable sofa, and flat-screen TV.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Relax in this inviting room with a large bed, flat-screen TV, and cozy fireplace.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Relax in comfort with a large bed, nightstand, desk, and flat-screen TV.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Relax in this inviting room with a large bed, dresser, and comfortable chair.

Suite, 1 King Bed, Non Smoking, Fireplace

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Enjoy a wide selection of food options at our buffet.

J Resort

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (5011)
The price is €84
for 1 room
includes taxes & fees
19 Aug - 20 Aug
J Resort

About this property

SureStay Plus Hotel by Best Western Reno Airport

Hotel with free parking, near Reno-Sparks Convention Center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of SureStay Plus Hotel by Best Western Reno Airport's great location. During your stay, you'll be within walking distance of Grand Sierra Resort Casino. Enjoy features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine while dining at Plaza Court
  • Extended parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business center, 9 meeting rooms, and a conference center
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and overall comfort
  • Just a 4-minute drive from Reno-Sparks Convention Center and a few minutes from National Automobile Museum
  • Free airport shuttle service
SureStay Plus Hotel by Best Western Reno Airport offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 9 meeting rooms. Event space at this hotel measures 4400 square feet (409 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at SureStay Plus Hotel by Best Western Reno Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This Reno hotel is smoke free.

Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.
Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (4,400 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 484 out of 1074 reviews
Rating 8 - Good. 316 out of 1074 reviews
Rating 6 - Okay. 152 out of 1074 reviews
Rating 4 - Poor. 76 out of 1074 reviews
Rating 2 - Terrible. 46 out of 1074 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was clean but old. The bed has no support left in it. Staff was somewhat friendly. I would t stay there again.
Stayed 1 night in May 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Lisa

Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

We didn’t want to pay $400 so we stayed here

Location is the primary reason for our stay here: easy access to freeway and Grand Sierra (we came for Morissey concert). Plenty of free parking. Very outdated decor and fixtures, ceiling in the lobby is visibly peeling. Thankfully room is clean enough but musty. The young woman upon check in is lovely (Saturday 4/26 around 4p) but the young man upon check out (Sunday 11a) is curt even though he wasn’t busy. The best thing about this place is Lemon & Lime serving Indian cuisine: good service and perfectly cooked andhra palak daal and paneer tikka masala.
Stayed 1 night in Apr 2025

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Stayed 1 night in Apr 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities, property conditions & facilities
Great staff, friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My usual place to stay.

Great place with a great price. Restaurant for dinner or breakfast.
Stayed 1 night in Apr 2025

10/10 Excellent

Seth

Stayed 1 night in Apr 2025

10/10 Excellent

Alicia

Stayed 1 night in Apr 2025

6/10 Okay

Osama

Travelled with family
Liked: Cleanliness, property conditions & facilities

Awful Wi-Fi and not friendly customer service

I had a disappointing experience with customer service during my stay. When I checked in, the carbon monoxide detector started beeping due to a low battery. I called the front desk about four times, but each time my call was transferred to a regional or national office, where they asked me to contact the local number, something I was already doing! They insisted the front desk would handle the issue, but I got no help. I also asked for a rollaway bed, and the response I received was a firm "no" in a rather stern and confrontational tone. I'm not one to complain over small things, but it was frustrating. As for the carbon monoxide detector, the only solution they offered was to remove it from the wall because they didn’t have any battery replacements. What was most frustrating, though, was the extremely slow Wi-Fi. I couldn't access most of the web tools I needed, and since my main goal was to work online while attending my daughter's activities at the nearby convention center, this was a big issue. The Wi-Fi was slow throughout the day, night, and morning, to the point that I had to leave the hotel and use the Wi-Fi in the conference center lobby instead. Overall, it was far from an ideal experience, and I’m disappointed with how things were handled.
Stayed 3 nights in Apr 2025

2/10 Terrible

Larry

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unclean, nasty dirty, complained to staff, no response from them like this is the normal. Elevator was not working. I feel that we should be refunded some money back, was not worth amount paid. Very unsatisfied customer. I had reserved two rooms. Will not be staying there again.
Stayed 1 night in Apr 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service

One night stay

The staff was very friendly. Checking in was seamless. The rooms are dated. Our heater didn’t work -- dead batteries maybe. The beds are extremely soft. Room was dated with chipped paint in the bathroom. Overall a nice stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Lili

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Raelynn

Stayed 1 night in Apr 2025

10/10 Excellent

Susan, Cincinnati

Travelled with family, Travelled with group
Liked: Amenities
All good
Stayed 1 night in Mar 2025

10/10 Excellent

Sara

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 2 nights in Apr 2025

6/10 Okay

Boyce

Stayed 1 night in Apr 2025

4/10 Poor

Michael

Travelled with family
Disliked: Amenities
The lobby was ok, but that’s all. The exercise room was terrible—small, dirty, and next to a weird laundry room. The guest rooms look like they haven’t been redecorated in at least 30 years. Bed was hard as a rock. Pillows sucked. AC didn’t work well. Elevator was broken. Door keys took several attempts to work. Pretty junky place.
Stayed 3 nights in Apr 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2025

8/10 Good

MISTY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Colbie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Affordable stay close to the airport. Clean but older property. Noisy as it’s between a highway and the airport. However, the convenience of being across the street from the airport makes it worth it for early flights
Stayed 1 night in Apr 2025

6/10 Okay

Frederick

Fair value for the cost.

Not the most comfortable mattress. Lots of noise audible from the upstairs. Convenient location.
Stayed 2 nights in Apr 2025