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Best Western Plus Richmond Airport Hotel

2.5 star property

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Photo gallery for Best Western Plus Richmond Airport Hotel

Exterior
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Free daily full breakfast
Coffee service
Seasonal outdoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
5300 Airport Square Ln, Sandston, VA, 23150
  • Place, Virginia Aviation Museum
    ‪12 min walk‬
  • Place, Greater Richmond Convention Center
    ‪9 min drive‬
  • Place, Virginia Commonwealth University
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪20 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(64 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(13 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(81 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Standard Room, 1 Double Bed, Accessible, Bathtub

8.4 out of 10
Very good
(8 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(11 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.6 out of 10
Good
(10 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

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Lobby
Quality Inn Richmond Airport
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.6 out of 5, Good, 1,000 reviews
The price is €62
includes taxes & fees
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About this property

Best Western Plus Richmond Airport Hotel

Suburban hotel with free breakfast and airport shuttle service
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
Best Western Plus Richmond Airport Hotel offers 119 accommodations with iPod docking stations and coffee/tea makers. 37-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
The free breakfast at Best Western Plus Richmond Airport Hotel gets high marks from our customers. During your stay, you'll be within walking distance of Virginia Aviation Museum. Enjoy features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Extended parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and conference space
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 9 minutes by car from Broad Street and 11 minutes from Greater Richmond Convention Center
  • Free airport and local-area shuttle service
  • Dogs welcome for a fee (restrictions apply)
Best Western Plus Richmond Airport Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. Event space at this hotel measures 441 square feet (41 square meters) and includes conference space. An area shuttle within 2 miles and a roundtrip airport shuttle (available on request) are free. The business-friendly Best Western Plus Richmond Airport Hotel also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this Sandston hotel.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 4:00 AM to midnight on request
  • Free area shuttle up to 2 miles
  • Free uncovered self parking on site
  • Uncovered extended parking on site (USD 5 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Free area shuttle
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 441 square feet of conference space
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 5 per day
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Plus Richmond Airport Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 29 and close September 30.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Plus Richmond Airport
Best Western Plus Richmond Airport Hotel
Best Western Richmond Airport
Best Western Richmond Airport Hotel
Best Western Sandston
Plus Richmond Hotel Sandston
Best Western Plus Richmond Airport Hotel Hotel
Best Western Plus Richmond Airport Hotel Sandston
Best Western Plus Richmond Airport Hotel Hotel Sandston

Best Western Plus Richmond Airport Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 524 out of 1424 reviews
Rating 8 - Good. 355 out of 1424 reviews
Rating 6 - Okay. 224 out of 1424 reviews
Rating 4 - Poor. 164 out of 1424 reviews
Rating 2 - Terrible. 157 out of 1424 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Dennis

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was ok for the price. But the area near and breakfast area were not good. Not a good place to stay if you are looking for a neat place.
Stayed 1 night in Sep 2025

6/10 Okay

DION J

Disliked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Sep 2025

4/10 Poor

Thomas

Travelled with family
Disliked: Property conditions & facilities
Television had a continuous glitch never stopped the entire night. Pillow was tiny. Website for extended parking shows fifteen dollars for the week, but property actually charged $7.00 per day. This is a huge miscommunication. Property run down from our last stay.
Stayed 1 night in Sep 2025

2/10 Terrible

Unique

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t stay again. Smells heavily like smoke. We had a nonsmoking room…Dirty in some areas. Broken glass by entry door. Shuttle driver did not greet us or extend warm welcoming at all. Thin walls. Can hear others talking and babies crying during the night. Would NOT recommend.
Stayed 2 nights in Sep 2025

6/10 Okay

THADDEUS

Liked: Staff & service
Disliked: Property conditions & facilities

They are good workers but need to reinvest

BRAVO! to the staff for the comp airport shuttle. They were on time, quick, and friendly. We checked in but were among some foreigners that seemed to be loitering. Anyway, the hotel condition was below average. A couple areas smelled odd. The carpet and bedding were worn out unfort. The restroom was OK. Glad comp bottled water available. Breakfast was actually good. TV was good.
Stayed 1 night in Sep 2025

6/10 Okay

Betty

Travelled with partner
Disliked: Staff & service, property conditions & facilities
There was nothing unique about the hotel. It was not clear enough ,there was black mold in the room, room didn't smell clean just didn't feel comfortable
Stayed 2 nights in Sep 2025

4/10 Poor

Dale

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs a major overhaul. Black mold in the bathroom on the walls and tub. Carpet stained and dirty. Housekeeping didn’t bother taking old subway sandwiches out of the refrigerator so the room spelled like onions. The A/C was not cooling. Needless to say, we won’t stay there again.
Stayed 1 night in Sep 2025

4/10 Poor

Tina

Business traveller
Disliked: Staff & service, property conditions & facilities
The a/c / heating unit didn't work. Unfortunately, I didn't discover this until I was unpacked and ready for bed. Too late to get dressed, pack up, and return to the front desk to start over. I was informed by maintenance, who came to the room, that the problem affected many rooms. Really? So I stayed in the room as suggested. And, despite the "do not disturb" sign on the door, I was disturbed twice before I left the room - about 40 minutes before check-out time. Cleanliness - barely above tolerable. I had another reservation for a week later at this property and just cancelled it.
Stayed 1 night in Sep 2025

8/10 Good

Morgan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

GRANT M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a dump

I've stayed in BW's all over the US many, many times. I can't get over what a dump this place was. The shower was disgusting - mold, dirty, no water pressure. The phone, soda machine, and pool were out of service. There was a big gathering in the parking lot, a million beer bottles and swearing. Cockroaches. Breakfast cold and no meat. The list goes on and on. I am scared to stay at BW going forward.
Stayed 3 nights in Sep 2025

2/10 Terrible

LaNelda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stench coming from ceiling. Ceiling looked ducolor

Stayed 1 night in Sep 2025

4/10 Poor

Jacqueline

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel was the poorest condition hotel I have stayed at in a long time. The smells, the carpets, the busted adjacent door to the connected room (and I mean split open like a construction job with concrete chunks l) the holes in the walls, the open doors in the hallways for group parties that were going on, the hanging wires from the ceiling throughout the main level, all the ice machines do not work on 3 out of the 4 levels of the hotel. The best part of the whole stay was the group of strangers I met on the elevator all saying how dissatisfied and disappointed we all were in the hotel. The poor front desk guy was trying his best, but it was clearly bad management who was there when I checked in, who was walking around with a gentlemen who must have been from corporate, and did not care to help out the front desk guy who was dearly with an upset guest and a line of 6 people who needed to check in.
Stayed 1 night in Sep 2025

8/10 Good

JAMES, Wenatchee

Liked: Staff & service
They are working on updating but it is for sure a work in progress. The rooms are fine but need some deep cleaning, painting and upgraded accessories. I do recall in the past when staying that many flight crews stayed here but it feels as though it’s lost its luster and needs some TLC.
Stayed 1 night in Sep 2025

2/10 Terrible

chad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Christopher

Stayed 1 night in Sep 2025

2/10 Terrible

darrel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that they gave me was not clean it reeked of cigarette smoke the bathroom sink had hair in it and the tub wasn’t clean. On top of all of that the ceiling was covered in mold. I will Never stay at this property again!!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, easy check-in, close to the airport, and shuttle to the airport. Staff is nice and friendly. Snack machine on 1st floor, but soda machine is on 3rd floor and wasn't working. Weird but not a big deal though.
Stayed 1 night in Sep 2025

2/10 Terrible

Erin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yuck

Absolutely horrible. Rates as solid and it was a dump. Got in late let them know we were arriving late gave our room away. No handsoad, no shampoo. Completely rub down! Avoid!
Stayed 1 night in Sep 2025

6/10 Okay

Melody

Travelled with family
Disliked: Cleanliness, room comfort

Not the best

Hotel is not up to date or safe feeling. A bunch of men were partying in the parking lot and the next morning trash/vomit was everywhere. Got put in a room that smelled like smoke (the whole place is nonsmoking) but was able to get another room. Bed was very firm and uncomfortable. Spider in shower. Just overall not the best but it worked for a quick trip to Richmond area.
Stayed 2 nights in Sep 2025

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The only parking available was all the way in the back and the people outside drinking alcoholic beverages and staring into my car nonstop made it feel so uncomfortable. I decided not to stay the night granted I was with my family. It did not seem family friendly.
Stayed 1 night in Sep 2025

6/10 Okay

Iman, West Palm Beach

Needs to check in by 8 pm
Stayed 1 night in Aug 2025

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Pauline

Stayed 1 night in Sep 2025

8/10 Good

Rosa A

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Sep 2025

10/10 Excellent

George

Travelled with partner
Needs refreshing
Stayed 1 night in Sep 2025