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Candlewood Suites Richmond - West Broad by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Candlewood Suites Richmond - West Broad by IHG

1 bedroom, desk, laptop workspace, blackout curtains
Full-sized fridge, microwave, stovetop, dishwasher
Property amenity
BBQ/picnic Area
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Laundry
  • Air conditioning

Explore the area

View in a map
2100 Dickens Rd, Richmond, VA, 23230
  • Place, University of Richmond
    ‪5 min drive‬
  • Place, Lewis Ginter Botanical Garden
    ‪6 min drive‬
  • Place, Virginia Commonwealth University
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King Bed)

Room amenity

Suite, 1 Bedroom (1 King Bed)

8.6 out of 10
Excellent
(60 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite (Room Type Assigned at Check-In)

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite (Room Type Assigned at Check-In)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

8.0 out of 10
Very good
(11 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

8.4 out of 10
Very good
(7 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queen Beds)

Room amenity

Suite, 1 Bedroom (2 Queen Beds)

  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

Room amenity

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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About this property

Candlewood Suites Richmond - West Broad by IHG

Suburban hotel with a fitness center and a 24-hour front desk
This smoke-free hotel features a restaurant, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite. Housekeeping is available on request.
Candlewood Suites Richmond - West Broad by IHG offers 98 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 49-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Richmond - West Broad by IHG. During your stay, you'll be close to University of Richmond. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free self parking, extended parking, and RV/bus/truck parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front-desk safe, a business center, and laundry facilities
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 5 minutes by car from University of Richmond and 9 minutes from Virginia Commonwealth University
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A fitness center, barbecue grills, and a garden are also featured at the business-friendly Candlewood Suites Richmond - West Broad by IHG. Free self parking is available.

This Richmond hotel is smoke free.

Candlewood Suites Richmond - West Broad by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond West Broad by IHG
Candlewood Suites Richmond West Broad an IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Richmond
Candlewood Suites Richmond - West Broad by IHG Hotel Richmond

Reviews

Candlewood Suites Richmond - West Broad by IHG Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 500 out of 1002 reviews
Rating 8 - Good. 260 out of 1002 reviews
Rating 6 - Okay. 100 out of 1002 reviews
Rating 4 - Poor. 73 out of 1002 reviews
Rating 2 - Terrible. 69 out of 1002 reviews

Reviews

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Location and room size.
Stayed 2 nights in Jul 2025

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Ayshah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Chamond

Disliked: Cleanliness, property conditions & facilities
Sheets on beddings - dirty Towels - dirty Staff - understaffed Early checkout times No pool
Stayed 1 night in Jul 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

A good place to stay. Clean, quiet and comfortable.
Stayed 3 nights in Jul 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

4/10 Poor

Yesenia

Travelled with family
N/a
Stayed 5 nights in Jul 2025

4/10 Poor

Ivan

Disliked: Property conditions & facilities

Not too happy

First I was given a room type that I didnt reserve. When I went back downstairs the employee said " oh, I just gave you what was ready right now ". Next he gave me a room that was smelly and the carpet was wet. I coould tell that there was an attempt to easing the smell by cleaning the carpet but it did not work. There was a mini fan blowing across the carpet trying to dry it when I went into the room. I had to hold on to the wall to keeo from falling because stepping off of the carpet onto the hard surfaced flow was like walking on ice. If it wasnt too late I would have canceled that room and looked elsewhere....I was extremely disappointed.
Stayed 1 night in Jul 2025

10/10 Excellent

Chukia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Melek

Travelled with family and small children, Travelled with pets
Hotel needs to be modernized. Outdated amenities. False advertising on room appearance.
Stayed 1 night in Jun 2025

8/10 Good

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient, friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First rate management

The manager was the best of the best! Very helpful and extremely accommodating. We would come back to stay just because of him.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Grayson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Toyzette

Travelled with family and small children
Liked: Amenities
I just want to take a moment to highlight the amazing service I received from Nick at the front desk. From the moment I checked in, he was incredibly helpful and welcoming. He took the time to explain everything to me in detail, including how the free wash and dry service worked, which was such a great bonus. I also had an issue with the TV in my room, and Nick didn’t hesitate to come help me get it working. Thanks to him, my children were able to watch TV and feel more at home. Nick truly stole the show with his kindness, patience, and professionalism. After talking with him, I felt completely at ease and confident that I made the right choice in staying at this hotel. Thank you, Nick, for going above and beyond!
Suite
Stayed 1 night in Jun 2025

6/10 Okay

Jonathan

Liked: Staff & service
Stayed 3 nights in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2025

10/10 Excellent

Karen

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The room was not as I expected. The bed was very uncomfortable. While the room itself seemed clean, the main areas of the hotel did not.
Stayed 2 nights in Jun 2025

10/10 Excellent

Vincent K

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean..Cozy and Spacious. Will come back
Stayed 3 nights in Jun 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
Given key to occupied room. Hotel was in very poor condition
Stayed 2 nights in Jun 2025

2/10 Terrible

Arminta

Stayed 2 nights in Mar 2025

4/10 Poor

Arminta

Disliked: Amenities
The pillowcases on the bed has a foot odor to it. The wash rags and towels were not stocked properly and glasses had oil stains
Stayed 1 night in Jun 2025

2/10 Terrible

Thomas

Travelled with family
Stayed 1 night in Jun 2025