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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Photo gallery for Comfort Suites Innsbrook - Short Pump

A spacious lobby with a curved staircase, a reception desk, and a view into the dining area.
A modern hotel kitchen with a central island, microwave, coffee machines, and a buffet setup.
Lobby
Premium bedding, pillow-top beds, desk, laptop workspace
Lobby

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪5 min drive‬
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Bowlero West End
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪38 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a bedside table with a lamp, and a small desk with a telephone.

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a large bed, a desk with a television, a red armchair, and a small table with a lamp.

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a bedside table with a lamp, and a small desk with a telephone.

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a kitchenette, a dining area with a red sofa, and a patterned carpet.

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Comfort Suites Innsbrook - Short Pump

Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and laundry facilities are onsite.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Comfort Suites Innsbrook - Short Pump. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.0
Rating 10 - Excellent. 237 out of 1000 reviews
Rating 8 - Good. 166 out of 1000 reviews
Rating 6 - Okay. 177 out of 1000 reviews
Rating 4 - Poor. 160 out of 1000 reviews
Rating 2 - Terrible. 260 out of 1000 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel everything was essentially located food shopping. It was a great stay
Stayed 4 nights in Nov 2025
Verified

2/10 Terrible

Dale

Disliked: Property conditions & facilities
The bed was clean.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

DREW

Awesome property
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to leave part way through the stay due to bedbugs and SO many other deficiencies. NEVER STAY HERE!
The carpet isn’t even fully installed.
Not even the door hardware is installed correctly.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities
Room was excellent
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Jermel

Liked: Cleanliness
Rooms could’ve been updated but and ok stay overall
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Ricardo

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice room great pool
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Nicholas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, floor was nasty. Pool was closed. Hotel smelled like mildew.
Nasty
So nasty I couldn’t use it
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful as usual
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everyone was extremely nice. Clean hotel!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The staff was amazing.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night in a good location.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Renata

Friendly staff and consistent quality
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Ashley

Liked: Cleanliness, staff & service
Disliked: Amenities
I booked only because of the pool party my daughter was having and get there to check in and they didn’t have a pool pool was under construction but it never said that on the check in
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in Richmond
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
During our stay at Comfort Suites Innsbrook - Short Pump, we found bed bugs in the rooms. Two of our employees suffered bites on arms and elbows. We have reported this to Expedia and the hotel and are currently awaiting resolution. We hope the hotel addresses this issue promptly to prevent harm to future guests.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Joe

Liked: Property conditions & facilities
Disliked: Amenities
: cozy-room they need some upgrades bed was lumpy,lamp-shade-ripped the wallpaper and sheetrock in the shower was falling off autmans were stained with paint not eco-friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Vera

Liked: Amenities, property conditions & facilities
Staff was very nice. Room spacious. Wish they had more choices for breakfast.
Stayed 5 nights in Dec 2025
Verified

2/10 Terrible

Angel

Disliked: Cleanliness, property conditions & facilities
It was very dirty and there were nails in the hallway by the door. It did not smell well. I have pictures, but for some reason, it will not let me post them.
This was stand next to the bed
In the bathroom
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

August

Liked: Cleanliness
Disliked: Staff & service, amenities
I didn’t get a room because they were sold out and y’all still charged me.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Cheryl

Cockroaches, peeling paint, no water pressure, house phones did not work, awful smell, construction mess and NOISE. I will never use this hotel again
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was simple, good quality and the staff service was great!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Brenda J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable rooms
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Jessica

Disliked: Cleanliness, amenities, property conditions & facilities
I saw rats and roaches and mold very disgusting. It looks like a lot of drugg people
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Heathe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was the worst hotel I’ve ever stayed in. There were cockroaches in our room. There was a hairball underneath the bed. The hallway smelled like weed, and the ceiling was falling down. We felt unclean and slightly unsafe the whole time we were staying at the property when I told the front desk that there were bugs in our rooms, she said I’ll take note of that strongly. Recommend against staying here.
Stayed 3 nights in Mar 2026