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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Studio Suite, Multiple Beds, Non Smoking

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, desk

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Wingate by Wyndham Richmond Short Pump

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (1784)
The price is €107
for 1 room
includes taxes & fees
3 Jul - 4 Jul
Wingate by Wyndham Richmond Short Pump

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel with free breakfast and a fitness center
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and laundry facilities are onsite.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Comfort Suites Innsbrook - Short Pump. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 306 out of 1002 reviews
Rating 8 - Good. 237 out of 1002 reviews
Rating 6 - Okay. 179 out of 1002 reviews
Rating 4 - Poor. 135 out of 1002 reviews
Rating 2 - Terrible. 145 out of 1002 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Adriana

Stayed 2 nights in Mar 2025

10/10 Excellent

Alice

Stayed 2 nights in Feb 2025

6/10 Okay

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While clean and quiet, this property is showing wear and tear and there was an unpleasant odor, maybe trying to coverup cigarette smoke? Nice staff, very convenient.
Stayed 1 night in Mar 2025

10/10 Excellent

Peggy

Stayed 1 night in Feb 2025

6/10 Okay

Graham

Disliked: Property conditions & facilities
Meh … just meh. Indoor pool was the best feature. Lots of dank smells across the property … if you know you know.
Stayed 1 night in Mar 2025

6/10 Okay

Myrna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty and toilet didn’t work. It rained hard and water was coming in around the AC in our room and the one in the hall outside our room. Called for towels to stop water and they said they didn’t have any clean. Pool area was dirty with trash and they didn’t clean for 3 of the 5 days I was there.
Stayed 5 nights in Feb 2025

4/10 Poor

Gary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Big Disappointment

We always stay at Comfort Suites & are always very pleased, but this stay was different. The staff, especially Margarita at the desk, were professional & helpful, but the rooms are another story. The 1st room was missing the long cushion on the couch & the safety latch on the door had been ripped off & was hanging by a screw. Additionally, the hallway had a smell like someone had been smoking marijuana. We went back to the desk, Margarita apologized & assigned us another room. The other room was clean, but the furniture was dated & in need of an upgrade, especially the couch. Also, the faucet in the bathtub continually had a small stream of water flowing from it that could not be turned off. The tub also had permanent rust stains. Although hot water came from the sink, the tub, at best, had only very lukewarm water. Additionally, the smoke detector had been ripped from the wall & only wires were hanging where it should have been. One feature of Comfort Suites that we enjoy is the lemon water available in the lobby. The lemon water here had the strong taste of lemon rinds making it undrinkable. It seemed like they just kept adding water to old lemons & didn't refresh them. The breakfast buffet had most of the regular items one would expect, but the only bread product was sliced white bread, no bagels of muffins like the other Comfort Suites. In conclusion, I will stay at other Comfort Suites since I have been pleased with the others, but I would never stay at this one again.
Stayed 1 night in Feb 2025

10/10 Excellent

Donna

Stayed 4 nights in Nov 2024

10/10 Excellent

Adrian

Stayed 1 night in Jan 2025

6/10 Okay

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Robyn

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointing

This property was a huge disappointment. The staff was not very welcoming hardly addressing my husband and I at all. The lobby looked run down. We got to our room and it was clean but also run down. Holes in the comforter and the sofa was snagged badly. The tub would not turn off. There was a constant stream coming out. It had obviously been happening for a while because there were stains around the drain. The bed was extremely uncomfortable. The breakfast was terrible; stale cereal, some kind of egg omelette that looked burnt, orange juice machine was out of order and the coffee was like sludge. It's surprising since the location is in the heart of businesses. I would not recommend this place.
Stayed 1 night in Feb 2025

10/10 Excellent

Redvers

Stayed 1 night in Feb 2025

10/10 Excellent

Arthur

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Jan 2025

4/10 Poor

Tamika

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected. Room and bathroom wasnt properly cleaned. Not family friendly environment. Our 1 yr old found a small metal bee bee pellet on the floor in our hotel room. Picked it up and almost put it in his mouth. Lots of teens partying. Strong Marijuana smells in elevator and vents. Teens tried to open door to our hotel room. We were very on gaurd and uncomfortable during our whole stay.Overall experience was poor.
Stayed 1 night in Feb 2025

10/10 Excellent

Rising To The

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so polite
Stayed 3 nights in Feb 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Janice

Liked: Staff & service
Stayed 1 night in Feb 2025

4/10 Poor

Rawad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hallway doesn't smell good at all, the floor is very dirty, the bathroom tub drainage is very slow, the towel are not very clean. 1.5/5
Stayed 2 nights in Jan 2025

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pretty much as expected the room was better than expected. The staff were all pleasant and helpful. I would return if I need to spend time in that area again.
Stayed 2 nights in Jan 2025

2/10 Terrible

Norris

Disliked: Cleanliness, property conditions & facilities, room comfort

Run for the hills and stay in a tent.

I checked in at 7.30 and listened as the Front Desk Manager explained to someone she was speaking with that their room selections were limited due to facility management issues. I was not given the upgraded King suite that I reserved. My room had no bedside lamp. The sofa had stains. The wallpaper was peeling. The bathroom shower head leaked and sprayed onto the wall and had caused the wallpaper to come loose. Mold was on paper and behind it next to the vertical edge of the tub enclosure. The toiled had been affixed to the floor with caulk and was sideways.
Stayed 1 night in Jan 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A decent stay

Overall, this is a solid place to stay. We had a few small issues concerning the lack of toilet paper provided and the room door on the verge of breaking. The vent in the bathroom could use some attention. Small problems but would stay here again.
Stayed 1 night in Jan 2025

4/10 Poor

Cynthia D

Disliked: Cleanliness, staff & service, property conditions & facilities

Use to be a nice place - not anymore

I have stayed here before but he has really become run down. A light in the bathroom was broken. The tub looked like someone had been sanding the bottom. Was worried it would break. Thank goodness I aske for extra shampoo and conditioner when I checked in - the bottles in the room had been used!. The wallpaper is coming off of the walls in the bathroom. The water pressure wash horrible and the water wouldn't stay hot - had to keep turning up. The seat in the bedroom the faux leather worn off, could understand that because it was the part that fit next to the dresser. The breakfast was nothing to talk about at all. The eggs were burnt and the sausage looked like it had been sitting there all day. Look like hockey pucks. No muffins of any time. Employees liked like they didn't want to be there. When I was checking out the guy at the counter like like hidden in the hall behind the desk looking at his phone. Never even acknowledge I was there. I placed the key down and left. I will not be going back there. Wish I had taken pictures to post.
Stayed 1 night in Jan 2025

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel looks a little run down. The floors are dirty the elevator is dirty. The guest are loud. The furniture is thrown together and looks overly used.
Stayed 1 night in Jan 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect!
Stayed 1 night in Jan 2025

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and very friendly. The Lobby was clean and looked good. The room was a very nice size and very clean and in good condition. We were issued keys on check in that did not work on our room. We had to return to the check in desk 4 times and were moved to 3 different rooms on the 2nd and 3rd floor before we finally received keys that worked.The desk clerk was very apologetic and very nice. I do not know what the issue was. The person who checked in ahead of us had no problem and the people checking in behind us had no problem. The whole building is supposed to be non smoking- On the second and third floor the hallways were dirty and reeked of both cigarettes and marijuana. The smell was very strong and never dissipated- so it was obvious that guests were smoking regularly. The entire night doors slammed, music blasted, people were drinking, yelling and hanging out in the hallway. The next morning someone was passed out in the hallway and was still there when we checked out. We did not sleep the entire night. I will not stay here again.
Stayed 1 night in Jan 2025