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Comfort Suites Innsbrook - Short Pump

2.5 star property

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Lobby
Studio Suite, Multiple Beds, Non Smoking
Free daily buffet breakfast
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪7 min drive‬
  • Place, University of Richmond
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Lobby

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The price is €102
includes taxes & fees
20 Oct - 21 Oct
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About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel with free breakfast and a fitness center
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and laundry facilities are onsite.
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Comfort Suites Innsbrook - Short Pump. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym
  • Guests have great things to say about the breakfast and the location
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.6
Rating 10 - Excellent. 279 out of 1001 reviews
Rating 8 - Good. 208 out of 1001 reviews
Rating 6 - Okay. 180 out of 1001 reviews
Rating 4 - Poor. 148 out of 1001 reviews
Rating 2 - Terrible. 186 out of 1001 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Aristides

Travelled with family
Disliked: Cleanliness, amenities
No manager to help. Staff Imani was made aware of all the issues, we asked her to come up and check the room herself
Stayed 1 night in Jun 2025

10/10 Excellent

Alice

Stayed 1 night in May 2025

2/10 Terrible

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
The shower didn’t work, there was brown dirty marks on the walls and on the lamp shade. The ac didn’t stay on to keep the room at one temperature. It was not a good stay.
Stayed 1 night in Jun 2025

2/10 Terrible

Mackenzie

Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Dale, jersey city

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This could be a nice place to stay if management paid a little more attention to details. Like cleaning the tabletops at breakfast, stopping the tub faucet from leaking, cleaning that mysterious stain off the bathroom wall, hiring a front desk person who smiles, fixing the room door so it’s easier to open….
Stayed 1 night in Jun 2025

4/10 Poor

David

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tub patched still leaked Moved to another room ac leaked on floor. Red stains also on floor. Also had asked for adjoining room due to having 3 children under 3 over a month earlier. Did not get it.
Stayed 2 nights in Jun 2025

2/10 Terrible

tawanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tub was clean and room was not so clean but the pool was nice
Stayed 3 nights in Jun 2025

6/10 Okay

Kathy

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff was great. This property needs some work. Water stains in the ceiling, shower wallpaper peeling off badly, sofa in room very dirty and scratched up, floors in hallway dirty. Guy who was cleaning floors was using smelly dirty water. Breakfast was low quality compared to other CIs ive bern to. I only stay at Comfort Inns because they usually are clean, quality places. This one is not. Needs alot of work. The area is very nice.
Stayed 2 nights in Jun 2025

8/10 Good

Stephanie

Liked: Property conditions & facilities
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
Stayed 2 nights in Jun 2025

2/10 Terrible

Gladys

Disliked: Cleanliness, amenities, property conditions & facilities
Cigarettes butts all over the place. Empty cans n trash….in front of bldg. Carpet in rooms need shampooing Toilet door has half a door knob. Found empty water bottles on floor in room Staff unfriendly
Stayed 3 nights in Jun 2025

4/10 Poor

Karen, Richmond

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs to be updated. The Lady who checked us in and was on duty when we checked out were very helpful. But the property has older furniture and not as clean as I would like.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The fridger was over frozen i couldn't put anything in there
Stayed 1 night in Jun 2025

6/10 Okay

Jenifer

Stayed 1 night in Jun 2025

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The room was ok. Clean. Light on the wall was broken and hanging down. I unplugged it due to exposed wires. Breakfast was not as advertised. No toaster, juice machine was broken, choices were limited.
Stayed 1 night in Jun 2025

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities

Need work

It was nice that the hotel allowed us to check in early and kept us at the same rate booked, however we did not get a suite. I was told this when I went down to extend the stay one night. The bathroom toilet ran constantly so we had to keep turning the water off. There seemed to be a hole in the wall near the sofa bed. Water stains from water damage on the wall and all lamp shades. The light on the mirror had one light hanging like someone pulled it. One lamp shade near the sofa bed seemed to have black mold on it. You would only find it if you turned the lamp. The fridge was broken and when we checked in had to be thawed. So we had water all on the floor. The front desk didn’t keep track of who checked in or out and when they first checked us in gave us another persons room that extended their stay.
Stayed 3 nights in Jun 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Caleb

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Owners need to invest more money in the property for renovations.
Stayed 1 night in Jun 2025

4/10 Poor

Dave

Travelled with family
Disliked: Cleanliness
Smoke detector bagged so i guess a non smoking room.
Stayed 1 night in Jun 2025

10/10 Excellent

Roland

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was friendly and very helpful
Stayed 5 nights in May 2025

8/10 Good

Brian

Ok
Stayed 1 night in Jun 2025

10/10 Excellent

Allen, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in Richmond
Stayed 1 night in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the night in a good location.
Stayed 2 nights in Jun 2025