8/10 Good
Cristal
Travelled with family
22 Sept 2025
Liked: Staff & service
Disliked: Cleanliness
2.5 star hotel rather than 3. Indoor pool had issues and was closed without notice. That was one reason i chose this hotel for my daughter's Kings dominion birthday with friends, so our first half day there was just spent watching movies and vegging. Mold problem in rooms. The air conditioner intake outside is covered with mold and moss. The smell and spores is pulled in through the vents and the coils inside are coated. They wipe the machines front off, but you can see and smell it. The windows curtain bottoms are even stained with mold. There were white liquid stains along the bottom of the brown bed skirt closest to the window. The breakfast was little better than continental. Both days of our stay we had the same problems. the microwave scambled eggs were over salted and the syrup was always empty. No regular tea either, just decaf. No sugar, just splenda and diabetic sugar. You cant take your breakfast to the room. They make you sit and eat in the overcrowed dining area even though there are fridges and microwave in the bedrooms and you can order pizza in. Rude breakfast lady never wanted to restock anything and make loud sighs at you if you asked her to do something like wipe a table or restock. She had a tip jar on top of the trash can that was always empty. If she is made to work for tips at a place that breakfast is free and people dont carry cash anymore, how is that fair employee compensation. Walking distance from Kings dominion made it worth it though.
Cristal
Stayed 2 nights in Sep 2025
