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Extended Stay America Select Suites Richmond Innsbrook

2.5 star property

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Photo gallery for Extended Stay America Select Suites Richmond Innsbrook

Lobby
Deluxe Studio, Multiple Beds, Non Smoking
Lobby
Property amenity
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Pet-friendly
  • Laundry
  • Gym
  • Air conditioning
  • Parking included

Explore the area

View in a map
10060 W Broad St, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪5 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Studio, 2 Queen Beds, Non Smoking

Studio, 2 Queen Beds, Non Smoking

Studio, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

Deluxe Studio, Multiple Beds, Non Smoking

Deluxe Studio, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Studio, 2 Queen Beds, Non Smoking

Extended Stay America Select Suites - Richmond - West End - I-64

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.1 out of 5, 1,005 reviews
The price is €78
includes taxes & fees
5 Oct - 6 Oct
Extended Stay America Select Suites - Richmond - West End - I-64

About this property

Extended Stay America Select Suites Richmond Innsbrook

Suburban hotel in Glen Allen with free parking
This smoke-free hotel features a fitness center, conference space, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, barbecue grills, and a TV in a common area are onsite. Housekeeping is available on request.
Extended Stay America Select Suites Richmond Innsbrook offers 92 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Extended Stay America Select Suites Richmond Innsbrook. During your stay, you'll be close to Short Pump Town Center. Features include free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, conference space, and laundry facilities
  • Onsite recreation includes a gym
  • 6 minutes by car from Short Pump Town Center and 12 minutes from University of Richmond
  • Pets welcome for a fee (restrictions apply)
As a guest of Extended Stay America Select Suites Richmond Innsbrook, you'll find a fitness center, barbecue grills, and a vending machine. WiFi is free in public spaces. The business-friendly Extended Stay America Select Suites Richmond Innsbrook also features laundry facilities, express check-out, and a front-desk safe. Free self parking is available.

This Glen Allen hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Conference space

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Extended Stay America Innsbrook
Extended Stay America Richmond Innsbrook
Extended Stay America Richmond Innsbrook Aparthotel
Extended Stay America Richmond Innsbrook Aparthotel Glen Allen
Extended Stay America Richmond Innsbrook Glen Allen
Extended Stay America Richmond Innsbrook
Hotel Extended Stay America - Richmond - Innsbrook Glen Allen
Glen Allen Extended Stay America - Richmond - Innsbrook Hotel
Hotel Extended Stay America - Richmond - Innsbrook
Extended Stay America - Richmond - Innsbrook Glen Allen
Extended Stay America Richmond Innsbrook Hotel
Extended Stay America Richmond Hotel
Extended Stay America Richmond
Extended Stay America Richmond
Extended Stay America Richmond Innsbrook
Extended Stay America Suites Richmond Innsbrook
Extended Stay America Select Suites Richmond Innsbrook Hotel

Reviews

Extended Stay America Select Suites Richmond Innsbrook Reviews

6.4

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 183 out of 680 reviews
Rating 8 - Good. 139 out of 680 reviews
Rating 6 - Okay. 97 out of 680 reviews
Rating 4 - Poor. 95 out of 680 reviews
Rating 2 - Terrible. 166 out of 680 reviews

Reviews

4/10 Poor

Carien N

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel offer NOTHING. Why stay at an extended stay where you have to go buy pots, pans, plates, forks, spoons, glasses. There was nothing at all provided not even a coffee pot to have coffee. The room key stopped working when I went out to my car at 8:00 a.m. and when I went up to the lobby desk there was a metal door rolled down and they were closed. I had to sit in my car until I could wake my friend up in the room to let me back in very very unacceptable horrible stay and will never stay again
Stayed 1 night in Jun 2025

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was so gross, we couldn’t stay. We immediately canceled our reservation and booked a room at a different hotel. The lobby was disgusting, the room was disgusting. The people who checked in behind us also immediately canceled after they saw their room. Please take my advice and don’t book here!
Stayed 1 night in May 2025

2/10 Terrible

Kiera

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Me and my family stayed but didn’t feel like it was clean enough everything was dirty , the hallways , carpet , the elevator as well we won’t be coming back
Stayed 2 nights in May 2025

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor place
Stayed 2 nights in May 2025

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertisement, rugs very dirty and smell. Nothing in the kitchen, had to go buy plasticware. No breakfast as advertised, no coffee. Not even soap or shampoo. No ice , l Had to ask for towels. No iron. No broom to clean. The worse place I ever stayed

10/10 Excellent

Orlando

Stayed 1 night in May 2025

10/10 Excellent

Romullo cezar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

2/10 Terrible

Ann

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disgusted and unhappy with our stay!

This was one of the worst experiences I have ever had. The only person who paid attention to our complaints was the front desk woman (not the male). The floor was sticky as if it had not been washed, feces on toliet, dirty blankets, dishwasher broken and lid fell on my daughter's arm. Advertised free breakfast and there was none, not even coffee. We wanted an efficiency so we would have a kitchen but upon arrival we were informed dishes were not provided and we would have to pay $40 for a pot, pan, and lid, dishes were another $40!! I am disabled and we were informed that we had to take out our trash ourselves. We were given 2 towels for a 3 night stay. It is a pet friendly facility which i have no problems with but the owners left their droppings in the yard so you could not walk in the yard. The furniture was old, looked as though it should be replaced, and unclean.
Stayed 3 nights in May 2025

2/10 Terrible

Joy

Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Candace

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Carl

Stayed 1 night in Apr 2025

6/10 Okay

Aaron

Stayed 1 night in Apr 2025

2/10 Terrible

Bruce R

Stayed 1 night in Apr 2025

10/10 Excellent

Favian

Business traveller
Stayed 14 nights in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2025

2/10 Terrible

Melanie, Charlottesville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Expedia for helping me obtain a refund from this hotel are we had to leave during the 1st night due to the conditions. Checked in at 5pm, then left to go to a funeral viewing, when we arrived back to the hotel later that night, the front desk was closed -no staff working the overnight. The room had a kitchen, but there were no kitchen supplies - apparently you have to rent those at the front desk. There was not a coffee maker, or cups for water, or even an ironing board and iron. There was a TV, and 2 beds, but no chairs, no decor, broken lamps, no clocks, outlets that didn't work, etc. The bathroom had 2 towels and 2 washcloths, even though we had 4 people listed on the reservation. No hand towel, no shampoo, no soap. There was a very tiny amount of toilet paper on the roll, with no back up toilet paper, the tp was gone after 2 people used the bathroom. We were on the ground floor with no way to lock the window. Had noisy people in the halls at night and more than one trying to open the door. The smell of weed was so strong we had to put our heads under the blankets, all of our luggage smelled of weed when we returned home. During the night the roaches came out, after killing multiple roaches, we packed up, left the hotel, sat in our car until morning and refused to spend another night there.
Stayed 2 nights in Mar 2025

2/10 Terrible

INDERIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Yhe nicest thing about the property was rhe staff other wise the conditon of the room and the surrounding area was simply nasty
Stayed 18 nights in Mar 2025

2/10 Terrible

Stefanie

Travelled with group
Disliked: Amenities
There were roaches in the room
Stayed 1 night in Mar 2025

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roach infestation!

I booked 3 rooms for me and my coworkers. Each room had roaches! Management didn’t help. Poor attitude so we booked a different hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2025

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2025

2/10 Terrible

Kennon

Stayed 1 night in Mar 2025