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Hyatt House Richmond / Short Pump

3.0 star property

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Photo gallery for Hyatt House Richmond / Short Pump

A modern hotel lobby with a dining area, sofas, and a kitchen in the background.
A couple sitting on a couch with a framed cityscape artwork above them, a lamp on a side table, and a bowl of popcorn.
A hotel room with a bed, a bedside lamp, a telephone, and a dress on the wall.
A gym with exercise equipment, a treadmill, and a person performing a yoga pose.
A long dining table set with white tablecloths, plates, glasses, and black napkins.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪1 min walk‬
  • Place, University of Richmond
    ‪19 min drive‬
  • Place, Kings Dominion
    ‪31 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪41 min drive‬

Room options

View all photos for Accessible King Studio Bathtub

A neatly made bed with a dark headboard, two bedside lamps, and a wooden nightstand with a phone.

Accessible King Studio Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

A hotel room with a large bed, a nightstand, a lamp, a framed picture on the wall, and a view of the bathroom.

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

A hotel room with a bed, a nightstand with a lamp, a painting of a landscape, a bathroom with a shower, and a mirror.

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(27 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(88 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a window.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(23 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Suite, Corner

Executive Suite, Corner

Executive Suite, Corner

  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for One-Bedroom King Room

A hotel room with a large bed, two bedside tables with lamps, a window with a view, and a dark-colored headboard.

One-Bedroom King Room

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 King Bed with Sofa bed, Corner (Fitness)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Suite, 1 King Bed with Sofa bed, Corner (Hollywood)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Hyatt House Richmond / Short Pump

Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and conference space.
Hyatt House Richmond / Short Pump offers 134 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at Hyatt House Richmond / Short Pump gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Short Pump Town Center. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Short Pump Town Center and 14 minutes by car from University of Richmond
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1755 square feet (163 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and laundry facilities are also featured at the business-friendly Hyatt House Richmond / Short Pump. Free self parking is available.

This 3-star Richmond hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.
H Bar - This bar serves dinner and light fare. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 674 out of 1008 reviews
Rating 8 - Good. 181 out of 1008 reviews
Rating 6 - Okay. 68 out of 1008 reviews
Rating 4 - Poor. 43 out of 1008 reviews
Rating 2 - Terrible. 42 out of 1008 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location Amenities onsite and nearby are anything and everything needed Service in the entire area was top notch
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great! Everyone was friendly! We enjoyed our breakfast as well!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

philippa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, and the breakfast was wonderful. Staff was very friendly and helpful. It is right next to lots of shopping and restaurants, which was also great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around experience
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room with view, nice renovated gym, good breakfast spread! Plenty to do around mall area!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family & I stayed at the Hyatt House for a volleyball tournament. The location was perfect- several eateries, a upscale shopping center and grocery stories right next door. The free buffet breakfast was full or options and yummy. The only complaint was one elevator was down which was a bummer.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Shamiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, staff...welcoming and an "warm" atmosphere. Greeted by Steve at the front desk who was attentive and gave great details at check on. Leaving no room for questions. A lovely place to stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service
Staff was really nice and very welcoming. And the room was amazing and very clean.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Chasidy

Liked: Cleanliness, staff & service
Hotel was undergoing renovations and had a leak in the ceiling of the lobby. Staff was really nice though and the room was clean.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities
Yes the room was very clean. The bed was so comfortable.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Robert Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and the area is very convenient for shopping and dining.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect besides the shower taking a while to heat up.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Charles J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly rooms were clean and breakfast was delicious. I will definitely stay here again.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, stay and suite was wonderful.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Melody

Liked: Cleanliness, property conditions & facilities
Location was nice. The kitchenette area is cute and very convenient.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

SHANNON

Liked: Staff & service, amenities
This location is under construction. The bathroom was outdated and the bed was lopsided, but the room was clean. The elevator was extremely slow and the lobby smelled like paint and ammonia which triggered my allergies
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Lynden

Liked: Cleanliness, staff & service, amenities
I've stayed at this hotel on several occasions when visiting my daughter in Richmond, and it's always been a pleasant experience. The room with the kitchen is functional. The hotel is conveniently located near the Short Pump Mall. And I will definitely book for a future stay.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Rebecca

Disliked: Cleanliness, staff & service
Hotel is under construction and not very nice.
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, and a beautiful place to stay. However, we were woken up to the loudest noises from doing construction with no warning that they were doing construction on a Saturday. It was very annoying to the point that we got ready and left.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities
Everything in the hotel as usual was clean, organized and friendly. A little down that the hotel has decided to remove the bathtubs so that maybe my last stay (maybe).
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Michael

Liked: Amenities
I loved this hotel would be back again very soon
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Shereen

Liked: Cleanliness, staff & service, amenities
The staff was wonderful and professional. My family and I enjoyed our stay at the hotel. The location is fantastic, as you're connected to the mall! Breakfast options were the best compared to other hotels.
Stayed 1 night in Nov 2025