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Hampton Inn Richmond West Innsbrook

Property class: 2.5

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Photo gallery for Hampton Inn Richmond West Innsbrook

Exterior
Outdoor pool
Exterior
Free daily continental breakfast
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
10800 W Broad St, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪5 min drive‬
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Bowlero West End
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪38 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(11 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 King Bed, Accessible, Non Smoking

  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing, Roll In Shower)

Bathroom shower

Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing, Roll In Shower)

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)

Bathroom shower

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Bathtub)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll In Shower)

Bathroom shower

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll In Shower)

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed with Sofa bed, Non Smoking

Superior Room, 1 King Bed with Sofa bed, Non Smoking

Superior Room, 1 King Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(10 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Classic Room, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(38 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

Classic Room, 2 Queen Beds

8.2 out of 10
Very good
(27 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Hampton Inn Richmond West Innsbrook

This smoke-free hotel features an outdoor pool, a fitness center, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Hampton Inn Richmond West Innsbrook offers 135 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

This Glen Allen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hampton Inn Richmond West Innsbrook. During your stay, you'll be close to Short Pump Town Center. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 5-minute drive from Short Pump Town Center and 12 minutes from University of Richmond
  • Cats and dogs welcome for a fee
Hampton Inn Richmond West Innsbrook offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. The business-friendly Hampton Inn Richmond West Innsbrook also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Glen Allen hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1994
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Richmond West
Hampton Inn Richmond West Glen Allen
Hampton Inn Richmond West Hotel
Hampton Inn Richmond West Hotel Glen Allen
Hampton Inn West
Hampton Inn West Richmond
Glen Allen Hampton Inn
Hampton Inn Glen Allen
Hampton Inn Richmond-West Hotel Glen Allen
Hampton Inn Richmond West
Hampton Inn Richmond West Short Pump
Hampton Inn Richmond West Innsbrook Hotel
Hampton Inn Richmond West Innsbrook Glen Allen
Hampton Inn Richmond West Innsbrook Hotel Glen Allen

Hampton Inn Richmond West Innsbrook Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 538 out of 1000 reviews
Rating 8 - Good. 238 out of 1000 reviews
Rating 6 - Okay. 106 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kaleb

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ease of access to everything.
Stayed 4 nights in Nov 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff! Clean room and good breakfast! Would definitely come back!
Stayed 2 nights in Jan 2026

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, coffee/tea available for free.
Stayed 1 night in Jan 2026

4/10 Poor

Gina E

Travelled with family, Business traveller
Heating equipment was no updated. Breakfast was very basic. There are other hotels of the chain that have better service and infrastructure
Stayed 2 nights in Jan 2026

10/10 Excellent

Theo

Stayed 1 night in Jan 2026

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Bed improperly made, no tissues, USB charging ports did not work. People nice and breakfast giod
Stayed 2 nights in Jan 2026

6/10 Okay

Suzanne

Stayed 1 night in Dec 2025

6/10 Okay

Theresa

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The first room: 1) didn't have blackout curtains and sun woke me too early. 2) WIFI was glitch, taking forever to load, then drop connection again. 3) TV image was unstable, couldn't watch TV. 4) Bed was unclean with old kleenex and, hair and lint debris between mattress and box. The second room didn't have any of these issues. Why did they give me the first room? I was there for Four nights.
Stayed 4 nights in Jan 2026

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The carpet on the third floor should be replaced. Very worn!!!
Stayed 2 nights in Jan 2026

8/10 Good

Diane

Stayed 1 night in Dec 2025

8/10 Good

Elizabeth A

Stayed 1 night in Jan 2026

8/10 Good

Murielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good with eggs and sausage and waffles. Bed was comfy, room was clean. Staff was very friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Virginia

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was perfect and clean, just like I like.
Stayed 1 night in Dec 2025

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent front desk help. Great rooms and easy to ajust air in room.
Stayed 2 nights in Dec 2025

6/10 Okay

Kimberly

Liked: Cleanliness, property conditions & facilities
The staff at check in not excited about the job. The ice maker on my floor was broken. I slept on the couch because the bed was too hard. But it was clean. I did not partake of the free breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Elizabeth

Liked: Amenities, property conditions & facilities
Bathroom floor never washed
Stayed 1 night in Dec 2025

8/10 Good

STEPHANIE

Stayed 1 night in Dec 2025

2/10 Terrible

RAKESH

Stayed 1 night in Dec 2025

10/10 Excellent

Musa

Stayed 6 nights in Dec 2025

10/10 Excellent

Eleana

Stayed 1 night in Dec 2025

6/10 Okay

Jessica

Disliked: Cleanliness, property conditions & facilities
Pros: The bed was comfortable, they did have breakfast, the location was perfect for what I needed. I received complimentary water bottles as a Hilton Rewards member. Cons: The room was not clean to my expectations. Found hair in the bathroom (not mine lol), and the bath gel was not refilled. There were no toiletries such as a shower cap, toothbrush etc. I didn’t have time to chase down the level of service that I’m accustomed to as I was there for an exam and needed to go to bed asap. The breakfast was ok, but the grits were not done, and they didn’t have a hot water dispenser…yet they had tea!? The food attendant gave me some, just thought it was weird. No microwave downstairs but there was one in the room with a coffee machine. Takeaways: This spot is in a great location near the Pearson Vue testing center and provides basic accommodations for a lower price.
Stayed 1 night in Dec 2025

10/10 Excellent

Uliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, very clean hotel. Amazing staff. Good breakfast. Wry nice area around. Will come again
Stayed 1 night in Dec 2025

8/10 Good

Valerie

Convenient location.
Stayed 1 night in Dec 2025

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities, room comfort
Our room was supposed to be handicapped accessible; however in our case, it was not. My husband's walker would not fit through the bathroom door, the shower had only one stationary grab bar, there was a lip to get into the shower and there was no seat in the shower. I absolutely would not call this room ADA compliant. The heater in the room made a loud banging noise when it was running, ultimately causing us to turn the heat off. I dripped a small amount of water on the bathroom floor in the middle of the night. I used a towel the wipe it up and after one swipe of the small spot, the towel was black signally to me that the floor had not been cleaned in a very long time. Finally, having previously fully paid for my room, upon checkin they charged an additional $50 to my card "incase we trashed the room". When questioned I was told "it would be refunded at checkout if the room was okay." At checkout, i was told that the money would go back to my card but it would take 10 days." I was left with so many reasons NOT to go back to this hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Andre

Stayed 1 night in Nov 2025