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Holiday Inn Express Richmond - Midtown by IHG

3.5 star property

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Photo gallery for Holiday Inn Express Richmond - Midtown by IHG

Free daily buffet breakfast
Exterior
Exterior
Exterior
Games room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2000 Staples Mill Rd, Richmond, VA, 23230
  • Place, Crossroads Art Center
    ‪1 min walk‬
  • Place, Markel Building
    ‪8 min walk‬
  • Place, Shops at Willow Lawn
    ‪9 min walk‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(75 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(81 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About this property

Holiday Inn Express Richmond - Midtown by IHG

This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and dry cleaning are onsite.
Holiday Inn Express Richmond - Midtown by IHG offers 142 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The free breakfast at Holiday Inn Express Richmond - Midtown by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Shops at Willow Lawn. Features include free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking, extended parking, and RV/bus/truck parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 6 minutes by car from Virginia Commonwealth University and 7 minutes from University of Richmond
Holiday Inn Express Richmond - Midtown by IHG offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Free breakfast is available daily. A vending machine, an arcade/game room, and multilingual staff are also featured at the business-friendly Holiday Inn Express Richmond - Midtown by IHG. Free self parking is available.

This 3.5-star Richmond hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open May 22 and close September 05.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Holiday Inn Express Richmond - Midtown by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn

Holiday Inn Express Richmond - Midtown by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 532 out of 1000 reviews
Rating 8 - Good. 244 out of 1000 reviews
Rating 6 - Okay. 114 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

chi

Stayed 1 night in Nov 2025

8/10 Good

Minhazul

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
It was ok
Stayed 1 night in Dec 2025

8/10 Good

Jessica

Liked: Cleanliness, amenities
The hotel was beautiful, new, modern, and comfortable! Several of the employees were very sweet & helpful. A few were Vet unaware of the area in town Activities surprisingly. I asked about the Christmas parade and Floella happening on the same day and three people knew nothing about it. I asked if we could see the photo from the hotel and two people knew nothing about it. There was a crowd by the dark at the back of the hotel at the time of the photo so we figured out that you could see from there which was great. I was just disappointed in the staff wasn’t more aware of the town going on The hotel room was very comfortable although there were some long hairs in the shower indicating it hadn’t actually been scrub down well. And the coffee pot which we used to make hot tea was incredibly noisy. I mean very noisy. If somebody were to use it while the neighbor was sleeping would likely draw their attention. It’s a great location if you’re staying in town to explore downtown new Bern.
From room hallway
Lobby from above
Restaurant
Back patio
Stayed 1 night in Dec 2025

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Parking lot was well lit. Games and longing area downstairs was nice. Fast and easy checking and checkout. No Odor in hallways.
Stayed 1 night in Dec 2025

10/10 Excellent

Eli

Business traveller
Liked: Cleanliness, staff & service, amenities
JR at the check in desk was exceptionally courteous, professional and helpful.
Stayed 1 night in Dec 2025

6/10 Okay

Leonardo

Liked: Cleanliness, staff & service, amenities
The heating system just worked in extremes (too hot, too cold), and wouldn’t turn off. The pillows were really uncomfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Daisy

Stayed 1 night in Dec 2025

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities
An excellent experience. The front desk manager let us check into our room an hour early. The room was clean and was set up well. The beds were very comfortable and allowed us a good night's sleep. All of the staff were very pleasant and courteous. The location of this hotel was close to everything we wanted to visit. We will definitely stay here on future visits.
Stayed 1 night in Dec 2025

8/10 Good

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Ann

Stayed 1 night in Dec 2025

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities
We were there for shooting star field hockey tournament. Great location as our home base from the two locations. Room was clean, spacious. Breakfast was spot on and the game room was a hit with the teens.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Good all around!
Stayed 1 night in Nov 2025

6/10 Okay

Stephen

Liked: Staff & service
Gym needs some assistance along with the elevators.
Stayed 3 nights in Nov 2025

10/10 Excellent

Robert

Stayed 3 nights in Nov 2025

8/10 Good

Zachary

Good
Stayed 1 night in Nov 2025

4/10 Poor

Kareem

Stayed 3 nights in Nov 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, great game room. Breakfast could've had better options
Stayed 3 nights in Nov 2025

4/10 Poor

Brittany

Disliked: Cleanliness, amenities
Room was dirty, used socks and an empty can under bed. Tv didn’t work. Nasty.
Stayed 1 night in Nov 2025

10/10 Excellent

Kyle

Stayed 1 night in Nov 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff, Breakfast, Comfort and Cleanliness were great. Noise level is my only complaint. Overall was a good stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, quiet, had easy parking. Staff were friendly. No complaints.
Stayed 1 night in Nov 2025

6/10 Okay

Aravind

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
I had a comfortable stay at Holinday Inn. However I could not help on an emrgency ask for ICE Pack for an injury part of the basic first aid kit you should have. When I requested fofr such a thing, the front desk said they dont carry such a thing
Stayed 2 nights in Nov 2025

8/10 Good

karen

Stayed 1 night in Nov 2025

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2025

10/10 Excellent

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was extremely helpful. Room was clean. The morning breakfast was great. I enjoyed the gym as well.
Stayed 2 nights in Nov 2025