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Holiday Inn Express Richmond - Midtown by IHG

3.5 star property

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Photo gallery for Holiday Inn Express Richmond - Midtown by IHG

Exterior
Property preview
Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas
Exterior
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
2000 Staples Mill Rd, Richmond, VA, 23230
  • Place, Carytown
    ‪4 min drive‬
  • Place, Virginia Commonwealth University
    ‪6 min drive‬
  • Place, University of Richmond
    ‪6 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(70 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(79 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in)

Standard Room (Bed type assigned at check in)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About this property

Holiday Inn Express Richmond - Midtown by IHG

Suburban hotel with free breakfast and a 24-hour fitness center
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and dry cleaning are onsite.
Holiday Inn Express Richmond - Midtown by IHG offers 142 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The free breakfast at Holiday Inn Express Richmond - Midtown by IHG gets high marks from our customers. During your stay, you'll be within walking distance of Shops at Willow Lawn. Features include free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking, extended parking, and RV/bus/truck parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 6 minutes by car from Virginia Commonwealth University and 7 minutes from University of Richmond
Holiday Inn Express Richmond - Midtown by IHG offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Free breakfast is available daily. A vending machine, an arcade/game room, and multilingual staff are also featured at the business-friendly Holiday Inn Express Richmond - Midtown by IHG. Free self parking is available.

This 3.5-star Richmond hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open May 22 and close September 05.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Holiday Inn Express Richmond - Midtown by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn

Reviews

Holiday Inn Express Richmond - Midtown by IHG Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 526 out of 1001 reviews
Rating 8 - Good. 256 out of 1001 reviews
Rating 6 - Okay. 111 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

Reviews

8/10 Good

Amelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, staff and stay! Only issue was a broken elevator/ one working elevator available for the entire hotel, despite this, would highly recommend!
Stayed 2 nights in Jul 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Thembi

Travelled with group
Liked: Staff & service
This hotel was decent enough, and the staff was super friendly! The room was as advertised, with a king bed and sofa. However the bathroom door stuck in the worst way (using the bathroom disturbed my roommate until I stopped fully closing the door). Additionally, while the mattress was OK, the pillows were REALLY BAD. I couldn't get comfortable on them for the life of me. And finally, I was very underwhelmed by the continental breakfast. I don't eat scrambled eggs, and that's pretty much all there was. The Raisin Bran tasted off, and I didn't even bother with the coffee. My stay overall was tolerable but the drawbacks were many.
Stayed 2 nights in Jul 2025

10/10 Excellent

Darwin

Stayed 1 night in Jul 2025

10/10 Excellent

Kierra

Liked: Cleanliness, staff & service, property conditions & facilities
Anthony energy was felt the moment we got to the hotel. He offered me a room to see the sunrise in the morning but I was really happy the room was right off the elevator being that I have a kid. Thank you for your great service!
Stayed 1 night in Jul 2025

6/10 Okay

Misty

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was great but definitely ran into some issues with reception desk availability, functions of room working properly and cleanliness of rooms towels. Hotel is decent. More attention to details may be needed.
Stayed 1 night in Jul 2025

8/10 Good

Veronica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paris went above and beyond to help me with a billing issue. 2 other staff members (young Latin woman and Anthony) were also extremely attentive and helpful in addressing my overall concerns. Was wonderful to see turkey meat option for breakfast.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to get to down town
Stayed 1 night in Jul 2025

8/10 Good

Selena

Stayed 1 night in Jul 2025

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family triip

This was a great hotel for our one night in the Richmond area. We did a lot of sightseeing and it was nice to have a comfortable and clean hotel at the end of a busy day. Good breakfast, too. We can always count on Holiday Inn Express for a nice stay.
Stayed 1 night in Jul 2025

6/10 Okay

Erica

Disliked: Cleanliness, property conditions & facilities
AC unit sounded like an ice maker whenever it would adjust in temperature, would keep me up a some pint in the night. Bed was very comfy, hotel hallways needed to be vacuumed and elevator seemed rough.. otherwise decent stay and breakfast was nice!
Stayed 1 night in Jul 2025

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities
The pool was unavailable. The female manager on duty was rude. I paid for the room inadvance. I was chagred 2 extra times for the same one night stay. ( A nights stay PLUS, (the incidental fee) that Expedia nor the hotel listed. I was reimbursed once still waiting for the other full hotel stay payment to be reimbursed to me.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Booked two rooms. One was clean, the other room had hair still in the bathtub. Hallway floors were dirty with pieces of trash, dirt, etc. on 5th floor, cable was out on half the channels, pool water was not clear kinda cloudy, pool was shutdown for “maintenance” on second day we were there, pool was rundown with cracks in cement, parking was good, breakfast buffet was good.
Stayed 2 nights in Jul 2025

6/10 Okay

Hannah

Travelled with family

Ok for what it is

The hotel is in the middle of a large parking lot. Pro: we walked to a great antique mall. The hotel itself was fine for a one night stay. I did really like the pool table area where my child could play. It was all we needed for a restful night.
Stayed 1 night in Jul 2025

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and property. Check in and the front desk staff were good. Parking lot was sketchy at best. Absolutely no lighting in a shared lot with an older shopping center. Lights were present but none were working or on. We arrived about 10pm and did not feel comfortable leaving our vehicle in the lot. Several individuals hanging out in the lot around the cars. I parked in an EV charging spot because it was the only spot adequately lit and close to the hotel door were i felt comfortable leaving my automobile.
Stayed 1 night in Jul 2025

10/10 Excellent

Toshawn

Liked: Staff & service, amenities
Disliked: Cleanliness
The water in the pool was not clean. The pool area should have a privet entrance away from guest that are checking in. There should be adult time to enjoy the pool away from the kids time
Stayed 1 night in Jul 2025

6/10 Okay

Ebony

Liked: Staff & service
Disliked: Cleanliness
I usually use this hotel when I’m in town for one maybe two nights. This time I was completely disappointed in the condition of the bathroom as the floor was still visibly dirty and there was hair in places.
Stayed 1 night in Jul 2025

4/10 Poor

Donald

Oil was filthy
Stayed 2 nights in Jul 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jul 2025

4/10 Poor

Dean

Liked: Cleanliness
Stayed 1 night in Jul 2025

4/10 Poor

Jeremiah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Ronald

Stayed 1 night in Jul 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Solid venue for the cost.
Stayed 1 night in May 2025