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Quality Inn and Conference Center

2.5 star property

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Photo gallery for Quality Inn and Conference Center

Standard King Non Smoking
BBQ/picnic Area
Lobby
Coffee service
Property amenity

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

View in a map
5501 National Rd E, Richmond, IN, 47374
  • Place, Richmond Mall
    ‪2 min drive‬
  • Place, Earlham College
    ‪9 min drive‬
  • Place, Wayne County Fairgrounds
    ‪16 min drive‬

Room options

View all photos for Standard King Non Smoking

Standard King Non Smoking

Standard King Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queens Non Smoking

Standard 2 Queens Non Smoking

Standard 2 Queens Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn and Conference Center

Pet-friendly hotel with free breakfast connected to the convention center in Richmond
An indoor pool, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, coffee/tea in a common area, and a business center.
Quality Inn and Conference Center offers 135 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
With your stay at Quality Inn and Conference Center, you're connected to the convention center and just a quick walk from Old National Road Welcome Center. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Free self parking and extended parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and 3 meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Steps from Old National Road Welcome Center and a 2-minute drive from Richmond Mall
  • Pets welcome for a fee
Quality Inn and Conference Center offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. A 24-hour business center and 3 meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 4740 square feet (440 square meters) and includes a conference center. A vending machine, multilingual staff, and a picnic area are also featured at the business-friendly Quality Inn and Conference Center. Free self parking is available.

This Richmond hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,740 square foot of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn Richmond
Quality Richmond
Quality And Conference Center
Quality Inn and Conference Center Hotel
Quality Inn and Conference Center Richmond
Quality Inn and Conference Center Hotel Richmond

Reviews

Quality Inn and Conference Center Reviews

6.8

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 258 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 216 out of 1000 reviews
Rating 4 - Poor. 144 out of 1000 reviews
Rating 2 - Terrible. 145 out of 1000 reviews

Reviews

10/10 Excellent

Mac

Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Not a safe, clean place to stay

The lobby and hallways smelled of marijuana. The pool was broken. Crumbs all over our room, half eaten food in the room wastebaskets (not our food) and I was refused a refund. We stayed in that facility all of ten minutes.
Someone else’s food in our toom
Crumbs of food over surfaces
Stayed 2 nights in Jul 2025

4/10 Poor

Joseph

Stayed 1 night in Jul 2025

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff that check me in was very courteous and quick. Hotel was nice, but you can tell it was a little older and hallways were a little dirty. Room was nice and the beds were super comfortable. Was a good stay.
Stayed 1 night in Jul 2025

4/10 Poor

Harry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Sink didn't close to wash up. Bathtub didn't close to take a bath.
Stayed 1 night in Jul 2025

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Booked there because of pool and other amenities, but got there and nothing was open. Breakfast was a little less than desired. Rooms were good. Vending machines, none of them were working or stocked.
Stayed 2 nights in Jul 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Gregg

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Lilly

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Not what expected

I booked here a few weeks prior, when I arrived I asked about the pool as it was the main reason I booked this hotel. They said it was closed and wouldn’t be running until the next week, they also charged a $150 deposit for any damages such as linens, walls, etc. when I got to my room, there was some black marks on the top “decor sheet as the receptionist claimed” and when I asked for a new one she proceeded to say she didn’t have any. I wanted them aware as I will refuse to pay the $150 for damages that weren’t even done by me. Day time and night time receptionist weren’t pleasant to deal with. Then I was looking at the side of the one bed and it had brown marks on it. It isn’t a clean hotel and not very nice staff. Won’t be booking agai!
Stayed 2 nights in Jul 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern comfort

Family reunion brought us north and we needed a place to stay over on the way home. This hotel was the best I’ve stayed in since the trip began. Hallways were a bit warm but the room was very cool and the beds very comfortable. The bathroom was very clean and modern looking.
Stayed 1 night in Jul 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, amenities, property conditions & facilities
property was nasty. shower had debis and crud in it. toilet ran for 5 mins after flushing it. room had an awful smell
Stayed 2 nights in Jun 2025

10/10 Excellent

Kamyron

Stayed 1 night in Jul 2025

4/10 Poor

Lucretia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast area was not pleasing. Did not have a decent variety of offerings. The orange juice was horrible. The room was fine, hallways very hot.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On 06/2025, I spent 2 nights at Sleep Inn, Indianapolis, IN. I got a spacious 1 bedroom. It was clean. I did NOT see any bugs so I felt very comfortable. The location appeared to be safe. The parking can get crowded but more parking spots on the side and back of hotel (no parking fee). Breakfast on both days had scrambled eggs, breakfast sausages, waffle maker and cereal. 24 hour staff and check out was very convenient. I had a pleasant stay.
Stayed 1 night in Apr 2025

6/10 Okay

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was what we expected for the 1 night we were there. Had we needed an extended stay would not have stayed. The hotel needs updated, and there is an awful smell. The free breakfast was minimal and anything not in a prepackaged container did not look edible.
Stayed 1 night in Jul 2025

8/10 Good

Nate T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough place, but looked a little sketchy from and in the lot. People just hanging around.
Stayed 1 night in Jun 2025

6/10 Okay

Marla

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Older property but still a nice place to stay.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Puja

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend!

Stayed with our family of 6 in two rooms. Check-in was overly complicated. Property was grungy and dirty overall. Smelled like cigarettes throughout. Elevators were shaking and sketchy. A/C must have been busted inside the halls and it was hotter and muggier than outside. A/C in rooms took a long while to get up to temp and the shower took almost 15 minutes to get warm. The beds were overall uncomfortable. One of our rooms had a busted doorstop and hole in the wall where it used to be. Lots of truck divers and construction dudes staying at the hotel made my daughters very nervous. “Free” breakfast was not anything like what is advertised other than some waffle machines. Little to no selection of any decent food. Overall vibe was very gross and I would never recommend this to anyone. Photos are very deceiving and I wished I had read reviews more carefully beforehand.
Stayed 1 night in Jun 2025

4/10 Poor

Nneka

Stayed 1 night in Jun 2025

10/10 Excellent

andrea, SGIUSTINA IN COLLE

Stayed 1 night in Jun 2025

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked into lobby that smelled of strong cigarettes smoke along with a dirty smell. Keep in mind there is smoke free sign hanging in the lobby. The staff member told me it was on the clothes of someone else who had walked through. It was clearly not that individual. The whole place smelled of cigarette smoke. Our room was so filthy I had to go ask for a new room. At this point I should have left but we were tired from traveling all day. The bathroom wasn’t clean, towels were yellow looking, thin and had holes. Pillow cases looked like they hadn’t been washed in months. Yellow stained and disgusting looking. The last straw for us was finding a bed bug. We packed up and left. I’m unsure how this hotel hasn’t been shut down by the health department.
Stayed 1 night in Jun 2025