2/10 Terrible
Peter, Aliso Viejo
15 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
When we first arrived, there was nobody at the front desk. We had to wait around 20 minutes for somebody just to come to the desk and there was nobody in the lobby to help us. I even called the number at the front desk three times while I was standing there waiting, and just listen to the phone ring and ring. Somebody finally came. He was not particularly friendly. The first room he put us in reeked of cigarette smoke, so we had to go to the second room upstairs. While that room did not reek of cigarette smoke, it was in very poor condition with torn draperies, cigarette burn holes in the bedspreads, the drain cover for the tub sitting on the bathroom counter, etc. The room itself showed much wear and tear, and there is obviously absolutely no ownership care here. The breakfast, if you could call it that, was an absolute joke. There were so few selections, which were of poor garbage quality, that we had to eat out every morning, even though we chose this location because it’s supposedly included breakfast. This is one of the worst hotel stays I’ve ever had. Overall filthy, not a safe neighborhood, and noisy with screaming neighbors in the room next-door to us for several hours.
Peter
Stayed 2 nights in Nov 2025
