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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Terrace/patio
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym

Explore the area

View in a map
8008 W. Broad St, Richmond, VA, 23294
  • Place, Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • Place, University of Richmond
    ‪8 min drive‬
  • Place, Short Pump Town Center
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

7.0 out of 10
Good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,025 reviews
The price is €105
includes taxes & fees
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About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Suburban hotel with a fitness center and a 24-hour business center
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool.
Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
During your stay at Holiday Inn Hotel and Suites Richmond West End by IHG, you'll be within walking distance of Virginia Hospital & Health. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business center, 2 meeting rooms, and conference space
  • Onsite recreation includes a gym
  • 7 minutes by car from University of Richmond and 9 minutes from Short Pump Town Center
Holiday Inn Hotel and Suites Richmond West End by IHG offers its guests an outdoor pool and a fitness center. There's a restaurant on site. Business amenities include a 24-hour business center and 2 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 1700 square feet (158 square meters) and includes conference space. A terrace, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Hotel and Suites Richmond West End by IHG. Self parking is free.

Smoking is allowed in designated areas at this 3-star Richmond hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Holiday Inn Hotel and Suites Richmond West End by IHG has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Reviews

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 210 out of 348 reviews
Rating 8 - Good. 75 out of 348 reviews
Rating 6 - Okay. 35 out of 348 reviews
Rating 4 - Poor. 15 out of 348 reviews
Rating 2 - Terrible. 13 out of 348 reviews

Reviews

8/10 Good

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a non-working shower and fridge. They did verify and let us change rooms. Still a hassle and something that should have been caught well before check-in. One working elevator and a dirty pool. I do think the one-bedroom suite is fine for the price/night. No free breakfast, FYI.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous outdoor space!

We loved this hotel. The room was comfortable and clean and the pool and outdoor patio were just great. For the price, this place was an amazing value.
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2025

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jeremy Harvey

Business traveller
Liked: Cleanliness
Cut my finger on sharp metal on the door plate to the bathroom. They didn’t leave adequate coffee or toilet paper in the room. Breakfast wasn’t staffed at all or was short staffed, I never got to eat.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jewel

Stayed 3 nights in Jul 2025

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms was small and the tv and intrenet system did not work.early checkout.
Stayed 1 night in Jul 2025

10/10 Excellent

Vladimir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel. Clean and nice. My room was with a kitchenette and a living room, big bathroom. My daughter's room was smaller. I recommend booking suite not a room.
Stayed 4 nights in Jul 2025

10/10 Excellent

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful! There are so many things to say about how clean this hotel is - literally sparkling. It has a lot of restaurants that are an actual 2 minute drive so that was helpful since I traveled with kids. We look forward to staying here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Shekinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Room was clean and staff were friendly and helpful.
Stayed 1 night in Jul 2025

2/10 Terrible

Angel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didnt work, Had to mess with circut breaker because the room didnt have power when i walked in
Stayed 1 night in Jul 2025

10/10 Excellent

Steve

Business traveller
Liked: Amenities
Air conditioner work great. A place to sleep
Stayed 2 nights in Jul 2025

6/10 Okay

Carlo

Stayed 2 nights in Jul 2025

10/10 Excellent

Carese

Stayed 2 nights in Jun 2025

6/10 Okay

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good place
Stayed 1 night in Jul 2025

10/10 Excellent

Carolin

Stayed 2 nights in Jul 2025

6/10 Okay

Bonnie

Stayed 1 night in Jul 2025

10/10 Excellent

Joshua

Stayed 1 night in Jul 2025

2/10 Terrible

Nick

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Ac didnt work the entire time we were there after telling the front desk 3 times. Housekeeping never swept. Hallways trash was never emptied. They charge $5 for an energy drink
Stayed 4 nights in Jul 2025

10/10 Excellent

Susan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay for business. Comfy bed and pillows is always a plus and DOVE products even better!!! Front desk staff helpful and friendly!
Stayed 1 night in Jul 2025

8/10 Good

Melissa

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Taurus

Stayed 1 night in Jul 2025

6/10 Okay

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I had a problem with was that the TV 📺 didn't work. The cable seemed to be out.
Stayed 1 night in Jul 2025

10/10 Excellent

Skyler

Stayed 1 night in Jul 2025