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Springhill Suites by Marriott Richmond Northwest

2.5 star property

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Photo gallery for Springhill Suites by Marriott Richmond Northwest

Exterior
Free daily buffet breakfast
Lobby
Reception
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
9960 Independence Park Drive, Richmond, VA, 23233
  • Short Pump Town Center
    ‪5 min drive‬
  • Henrico Doctors' Hospital
    ‪6 min drive‬
  • University of Richmond
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(71 reviews)
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(64 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Springhill Suites by Marriott Richmond Northwest

Hotel in Richmond with free breakfast and a fitness center
A fitness center, a business center, and conference space are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Springhill Suites by Marriott Richmond Northwest offers 103 accommodations with iPod docking stations and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

Our customers tell us they can't get enough of the free breakfast at Springhill Suites by Marriott Richmond Northwest. During your stay, you'll be close to Short Pump Town Center. You'll find features like free WiFi in public areas and free self parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 6 minutes by car from Short Pump Town Center and 11 minutes from University of Richmond
A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 280 square feet (26 square meters) and includes conference space. A fitness center, tour/ticket assistance, and a picnic area are also featured at the business-friendly Springhill Suites by Marriott Richmond Northwest. Free self parking is available.

This Richmond hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 280 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Springhill Suites Marriott Northwest
Springhill Suites Marriott Northwest Hotel
Springhill Suites Marriott Northwest Hotel Richmond
Springhill Suites Marriott Richmond Northwest
Springhill Suites Northwest
Springhill Suites Richmond Northwest
Springhill Suites Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Hotel
Springhill Suites by Marriott Richmond Northwest Richmond
Springhill Suites by Marriott Richmond Northwest Hotel Richmond

Springhill Suites by Marriott Richmond Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 621 out of 1017 reviews
Rating 8 - Good. 213 out of 1017 reviews
Rating 6 - Okay. 90 out of 1017 reviews
Rating 4 - Poor. 45 out of 1017 reviews
Rating 2 - Terrible. 48 out of 1017 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Watline

Travelled with family and small children
Liked: Cleanliness, amenities
I like the staff were welcoming. The property smell great and look great and very tidy.
Stayed 1 night in Jun 2025

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel overal is good. Bed is comfortable, amenities are well maintained and the breakfast was really good. I was inpressed they offered turkey sausage as an option. The only reason they don't receive five stars is because my room was not cleaned for the two days I was there. No garbage removal, fresh towels or bed made. We left the room at 9:30am and didn't return until 7:00pm. Ample time for the room to be cleaned.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rebecca

Stayed 2 nights in Jun 2025

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Omayra, Houston

Travelled with family
Liked: Cleanliness, property conditions & facilities
The breakfast was one of the best continental breakfast we had during our trip; eggs were fresh (not powder) and sausages were super good. Customer service needs improvement. Seems like they were having a rough night with other customers. No warm, friendly greeting when we arrived, and when we sent or kids downstairs to get more towels, they had them waiting for a long time. It wasnt until my husband went downstairs to check on them that they were acknowledged. You had 3 minors waiting for towels which only took less than a minute to get them once my husband arrived. When we finally got in bed, the person in the room next to us woke us up as he was yelling for over 10 minutes. It seemed he was arguing over the phone. It went on for about 5 more minutes so I called the office, keep in mind that it was past midnight. The gentleman that answered immediately knew who i was speaking about once i gave our room number and told me to give the guest a few minutes to settle down as they had just checked in. I was surprised by the response received as we are also paying customers, with minors and the time of day. We asked me to give them a call back if it continued and THEN he would come up and handle it. Well 10 minutes later I called again as it had not stopped. We had a 20 hour drive the following day and i could not get rest because of the person next door, not what we paid for. We stayed in 5 hotels during our trip and this was for sure the least friendly customer service
Stayed 1 night in Jun 2025

6/10 Okay

Mary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The had no luggage carts… and staff didn't know where they were.
Stayed 2 nights in Jun 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 1 night in Jun 2025

10/10 Excellent

Eleodora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Dori

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was quiet, clean and the staff was helpful
Stayed 1 night in Jun 2025

8/10 Good

Constance

Travelled with group
Liked: Cleanliness, amenities
The desk clerks and cystimwr service was super great. Nice people and they all seemed happy about there jobs. The carpet in room dodnt seem clean enough the rooms construction seemed off the TV sat in an odd location. We had to face to the right if wanted to watch in bed. Didnt like that at all.
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Jun 2025

10/10 Excellent

donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a comfortable stay. The only thing I would say is that the air conditioner blew right in my face while I was in bed, but I put a chair directly in front of it and I was fine for the night. That was the only issue. The Front desk lady was very nice and helpful for our limited stay there.
Stayed 1 night in Jun 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY COMFORTABLE STAY, ENJOYED THE POOL. NICE MEMORIES WHEN STAYING HERE WITH MY SON BEFORE.
Stayed 1 night in Jun 2025

10/10 Excellent

Jae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Abdul, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
I was getting late and the staff was able to ensure that I'll be able to check in past 12.
Stayed 1 night in Jun 2025

8/10 Good

Eric

Stayed 1 night in Jun 2025

10/10 Excellent

Candis-Marie

Stayed 2 nights in Jun 2025

2/10 Terrible

Sharday

Travelled with family
Stay was horrible !!! Never nowhere to park in the parking lot has to sit in my car for 45min for a parking spot!! Hotel desk clerk was very rude !! I was told I had to tell them I wanted room service so no room service on a 6 day stay!!I was using the restroom when the light fixture fell from the ceiling and hit me I can go on and on but I will never stay there angain
Stayed 6 nights in Jun 2025

10/10 Excellent

Tametra

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay. Room was nice, cool and spacious. We needed a few more towels but we made it work. I definitely would stay again.
Stayed 2 nights in Jun 2025

8/10 Good

Zandria

Liked: Cleanliness, amenities, property conditions & facilities
The quick and easy check in was punctuated by super friendly front desk staff. We were on a quick overnight getaway. The hotel's proximity to planned activities was great.
Stayed 1 night in Jun 2025

10/10 Excellent

Raveen

Stayed 2 nights in Jun 2025

10/10 Excellent

Sherralynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe neighborhood, comfy beds and good breakfast.
Stayed 3 nights in Jun 2025

8/10 Good

Dallas

Great location and reception. Pleased with the room. I didn’t use the property amenities because such a short stay. Would stay here again. The pool and elevator needs some TLC. The temperature in the hallway to my room was too warm, not comfortable for price of stay.
Stayed 1 night in Jun 2025

8/10 Good

LORIANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little out of the way from 95 but overall a nice place to stay the staff was friendly the room was good except my tile in the bathroom was cracked it looks like they are fixing it
Stayed 1 night in Jun 2025

2/10 Terrible

Keisha

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Please DO NOT MAKE RESERVATIONS AT THIS LOCATION - my family and I have had such an awful experience. The pool is closed for renovations, however this was not disclosed when I called the location 3 times to confirm that the pool was open. I had 6 children with me, excited to go for a swim on their last day of school and graduation. We selected this location due to the indoor pool and forecasted rain. They continued to tell us that they were waiting for an engineer. The entire 4 days, no pool access. My babies were so disappointed. I spoke with Danyell, the general manager who confirmed at check in that the pool was open. It was not until we were in our bathing suits, that we were told the pool was closed for renovation. My babies cried…. Such a bummer! I would have totally went for another hotel with an operating pool (we reserved 2 suites, which were over $1000)…. Furthermore, the hotel kept running out of towels and washcloths. The “blankets” were exceptionally rough like hay. I could not, nor could my children use them. The breakfast section is exceptionally small and does not allow for a true buffet experience because the food was always out. The lobby (where breakfast is served) was PACKED with people waiting for food…. On top of all this - Nala and Takiya had really bad attitudes w/ exceptionally poor customer service. They provided no info and when I called Marriott Bonvoy, they said IT WAS NOTHING THEY COULD DO. We made the best of it, leaks paint chips and all!
Stayed 3 nights in May 2025