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Tru By Hilton Richmond Northwest

2.5 star property

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Photo gallery for Tru By Hilton Richmond Northwest

A breakfast counter with a sign reading 'TOP IT BREAKFAST,' a variety of baked goods, and a coffee machine.
A modern room with a large TV mounted on the wall, a desk with a chair, and a bench with a cushion.
A pool table in a room with a mural of Richmond landmarks.
A modern hotel building with a prominent 'tru' logo, multiple floors, and a parking lot with cars.
A hotel room with two beds, a desk, a chair, and a bathroom visible through an open door.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
9950 Independence Park Drive, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Bowlero West End
    ‪7 min drive‬
  • Place, Regency Square Mall
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed

A hotel room with a bed, a bench, a TV, a wardrobe, and a mirror.

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, desk, chair, and a small refrigerator.

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

A hotel room with a bed, desk, chair, and a television.

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Hearing)

A hotel room with a bed, a bench, a TV, a wardrobe, and a mirror.

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a nightstand with a lamp, and a wall-mounted light fixture.

Room, 2 Queen Beds

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a nightstand with a lamp, and a wall-mounted light fixture.

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

A hotel room with two beds, a desk, a chair, and a large window.

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

A hotel room with two beds, a nightstand with a lamp, and a wall-mounted light fixture.

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.0 out of 5, Very good, 1,007 reviews
The price is €113
includes taxes & fees
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About this property

Tru By Hilton Richmond Northwest

A 24-hour fitness center, a seasonal outdoor pool, and a 24-hour front desk are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided.
Tru By Hilton Richmond Northwest offers 106 air-conditioned accommodations with hair dryers. 50-inch Smart televisions come with digital channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
During your stay at Tru By Hilton Richmond Northwest, you'll be close to Short Pump Town Center. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include an elevator
  • Onsite recreation includes a 24-hour gym
  • 6 minutes by car from Short Pump Town Center and 11 minutes from University of Richmond
  • Dogs welcome for a fee
Tru By Hilton Richmond Northwest offers its guests a 24-hour fitness center and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is available daily. Self parking is free.

Smoking is allowed in designated areas at this Richmond hotel.

Guests are served free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Guests arriving after 8:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 25 and close September 07.

Tru By Hilton Richmond Northwest Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 58 reviews
Rating 8 - Good. 9 out of 58 reviews
Rating 6 - Okay. 5 out of 58 reviews
Rating 4 - Poor. 3 out of 58 reviews
Rating 2 - Terrible. 6 out of 58 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Very clean, staff very courteous. Very safe parking with our bikes.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

August

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and property overall.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good. Would like in room coffee and better quality breakfast items Room only had 1 trash can and no do not disturb sign
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was extremely cold but everything else was fine
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ralphann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was amazing! She understood the logistics of how to place guests. Children and pets in designated rooms and having people traveling solo or couples on the upper level!!!! I usually have to request this but this 20 plus year hospitality veteran knew this! I was extremely impressed!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, restocking is not done. If you don’t arrive before 8am you will not find many items
Stayed 1 night in Mar 2026
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opening week was rough for the front desk staff but they held it together when the system went down. The manager even stay behind on er birthday evening to handle things. Morning staff was hard to understand, young and meek.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Stanislav

Liked: Staff & service
A new building, not on the map, got confused and headed to another building. A pleasant, cozy room. The floor was slightly dirty from construction debris and there were gaps between the baseboards and the floor.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Lara

Disliked: Staff & service
No housekeeping in three day stay. Elevator broken. Two fire alarms. One at 5:15 am. Night staff clueless. Charged us twice and gave us wrong room and said they couldn't do anything about it. Overall, terrible stay. Find somewhere else.
Stayed 3 nights in Mar 2026
Verified

2/10 Terrible

Noah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevator broken. Charged twice.Two false alarm fire drills during a three day stay. No housekeeping. Night-time staff was clueless. Food on second day was sparse and still frozen. Second room for kids was completely wrong and they didn't fix it when we asked. Overall, worst stay I've ever had in a hotel.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alisha

Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Sarah

Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Alan

Stayed 1 night in Mar 2026
Verified

6/10 Okay

Luis

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dustin

Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Erik

Stayed 1 night in Mar 2026