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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
€215* Per night/room 21 Apr - 22 Apr

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room (Concierge)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room (Royal Level)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us they enjoy Occidental at Xcaret Destination - All Inclusive's beach location. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.

  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • For dining with garden views, stop by Le buffet, one of the property's 10 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a sauna
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park

Occidental at Xcaret Destination - All Inclusive ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental at Xcaret Destination - All Inclusive

Everyone (1) Couples (1)
5 out of 5

Posted by on 27 Dec 2023

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Comment from Hotel Management

28 Dec 2023 by Valeria Jaime

Muchas gracias por tomarse el tiempo para dejarnos sus comentarios sobre su reciente experiencia en Occidental at Xcaret Destination.Fue un placer hospedar sus vacaciones y esperamos que nos brinde la oportunidad de hospedar sus vacaciones una vez más. Saludos cordiales.

4 out of 5
Wir hatten sehr angenehmer Urlaub. Die Anlage ist gross, mit viel Vegetation und Tieren. Viele Wege und auch Shuttlewagen bis zu den Private Strand. Diese ist für Gross und Klein geeignet. Ausserdem hat es viele Swimmingpools. Die Zimmer sind gross und bequem, die Ausstattung ist zwar schon älter aber alles funktioniert sehr gut. Viele Bars erlauben einige drinks zu geniessen, mit und ohne Alkohol. Das Essen ist vielzeitig und schmeckte immer gut. Das Personal sehr freundlich und hilfsbereit.

Posted by , from Laufenburg on 15 Mar 2023

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Comment from Hotel Management

16 Mar 2023 by Expedia Care

hank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards

About the Occidental at Xcaret Destination - All Inclusive

Location Carretera Federal 307, KM 282, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks and beverages included
  • In-room minibar (all beverages included)
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball
  • Tennis racquets
  • Children's club

Lessons/classes/games
  • Dancing

Entertainment

  • On-site entertainment and activities
  • Access to on-site nightclubs
  • On-site live performances

Not included

  • Snorkelling excursions
  • Snorkelling
  • Aerobics classes/lessons
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

  • Access to on-site nightclubs included
  • Buffet-style meals included
  • A la carte or gourmet dining is limited
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Snorkelling excursions not included
  • Aerobics classess/ lessons not included
  • All available drinks included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Miniature golf included
  • Transport to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Snorkelling not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Service charge included
  • Additional service charge accepted
  • Kids club included
  • All meals included
  • Minibar (all drinks included)
  • Onsite live performances included

Property Features

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as the free kids' club and outdoor tennis courts. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna and a garden. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 765 guestrooms or units
  • 10 dining venues
  • 11 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop

Family Friendly Amenities

  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

  • Private balcony
  • Separate bedroom
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of bedsheets (on request)

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.

Le buffet – Overlooking the garden, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Steak House – This theme restaurant only serves dinner. Reservations are required. Open daily.

Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

D Oriental – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Ecotours on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Swimming nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 1
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

This property accepts credit cards and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a smoke detector, a security system and outdoor lighting

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. <

  • Grey water recycling system
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Water dispenser use by guests actively encouraged
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.94 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.