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Hôtel Universel in Rivière-du-Loup

4.0 star property
VIP Access

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Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Breakfast and dinner served, international cuisine
Breakfast and dinner served, international cuisine
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Excellence Room 2 Queen Beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym

Explore the area

View in a map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Place, Grand Portage Regional Hospital
    ‪3 min drive‬
  • Place, Parc des Chutes
    ‪4 min drive‬
  • Place, Riviere-du-Loup Saint-Simeon Ferry
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(112 reviews)
  • 29 sq m
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)
  • 29 sq m
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room

Privilege Club Room

9.0 out of 10
Wonderful
(29 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hôtel Universel in Rivière-du-Loup

Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a 24-hour business center are onsite.
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Hôtel Universel in Rivière-du-Loup. During your stay, you'll be connected to the convention center, and within walking distance of Musee du Bas St Laurent. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking and extended parking
  • Enjoy international cuisine while dining at Restaurant - Boreal
  • Cooked-to-order breakfast served daily for a fee
  • Splash around at the waterslide or swim in the indoor pool
  • Treat yourself to body wraps, thalassotherapy, or Swedish massages at UniverSpa
  • Services include a lifeguard on site, dry cleaning/laundry, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Musee du Bas St Laurent and a few minutes from Manoir Fraser
  • Cats and dogs welcome for a fee (restrictions apply)
Hôtel Universel in Rivière-du-Loup offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 183 square feet (17 square meters) and includes conference space. A 24-hour fitness center, spa services, and a vending machine are also featured at the family-friendly Hôtel Universel in Rivière-du-Loup. Self parking is free.

This 4-star Rivière-du-Loup hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 11:00 AM.
Restaurant - Boreal - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 14 2025 to October 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 40.24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.
Property Registration Number 2024-11-30, 054854
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Reviews

Hôtel Universel in Rivière-du-Loup Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1102 out of 1933 reviews
Rating 8 - Good. 503 out of 1933 reviews
Rating 6 - Okay. 204 out of 1933 reviews
Rating 4 - Poor. 77 out of 1933 reviews
Rating 2 - Terrible. 47 out of 1933 reviews

Reviews

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Daniel

Room was small.
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed it for; an overnight stop as we made our way to our destination. Kids enjoyed the pool although it was quite cloudy. The rooms were suitable for our needs, minus the "rollaway bed" which is simply a fold-up cushion.
Stayed 1 night in Jul 2025

10/10 Excellent

Marcia, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and the restaurant has great food
Stayed 1 night in Aug 2025

10/10 Excellent

carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Haoning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Donald B

Stayed 1 night in Jul 2025

8/10 Good

Jonathan

Liked: Staff & service
The pillows and bed are nothing to brag about. Lumpy and thin. The towels are exceptionally thin and cheep. The room was switched and not what we booked when we arrived as it wasn’t available.
Stayed 1 night in Jul 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one night stay en route to the Maritimes. Room was clean and nice. The hotel caters to families with little kids given the pool and arcade. The on site restaurant was surprisingly good and affordable. Overall a good one night stay on our travels.
Stayed 1 night in Aug 2025

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop on route to PEI. Convenient location, clean, spacious. Noticed it was very pet friendly too😊
Stayed 1 night in Aug 2025

10/10 Excellent

Mary Shelley

Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2025

8/10 Good

Justin

Travelled with family
Liked: Staff & service
Good stop for the road trip back from the East coast.
Stayed 1 night in Jul 2025

2/10 Terrible

Christy

Travelled with family and small children
Disliked: Staff & service, amenities
Very upset customer. Room had strong, unbearable smell of chlorine. My husband has severe asthma and wheezed all night. Our items smelled like chlorine afterwards. When I requested a room change due to the scent it was not honoured and the only reason why we didn’t leave was because we had young children and arrived late at night. Can’t believe I paid 335$ to stay there!
Stayed 1 night in Jul 2025

6/10 Okay

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Dennis

Disliked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Stayed 1 night in Jul 2025

4/10 Poor

Cindy

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Cottage was falling over, deck was rotten and not safe, steps up were rotten falling apart, inside was full of ear wigs spiders, walls were a mess, floors so not leveled the fridge was falling backwards, could not use stove as it was not level and the inside of the oven was shedding black over all our food. Cracks all in the walls and screws nails visible. Furnature was super old, AC in window was not functioning properly, and there was a full space where bugs kept getting in beside the AC unit. Also could hear our neighbours clearly in master bedroom. Cottage 127 Ingleside do not rent. Disappointed for what we paid for 3 nights with our family of 5.
Stayed 1 night in Jul 2025

10/10 Excellent

Rohit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast at their restaurant was exceptionally good. The water slide in the hotel made this property an instant hit with the kids
Stayed 1 night in Jul 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Danny

Travelled with partner
Liked: Amenities
Was able to charge our EV as there were enough charger. Great location.
Stayed 1 night in Jul 2025

10/10 Excellent

Kayla

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet access was simple for x3 people worked very well. Very comfortable pillows & bedding for both bed and pull out. Spacious, bright and extremely clean room & bathroom. Family of 3, would stay again!
Stayed 1 night in Jul 2025