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Hyatt Place Roanoke Airport/Valley View Mall

3.0 star property

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Photo gallery for Hyatt Place Roanoke Airport/Valley View Mall

Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Indoor pool
Microwave
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym

Explore the area

View in a map
5040 Valley View Blvd North, Roanoke, VA, 24012
  • Valley View Mall
    ‪8 min walk‬
  • Berglund Center
    ‪5 min drive‬
  • Carilion Roanoke Memorial Hospital
    ‪8 min drive‬
  • Roanoke, VA (ROA-Roanoke Regional)
    ‪3 min drive‬

Room options

Room, 1 King Bed with Sofa bed (Specialty)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, Multiple Beds (Specialty)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room (Two Queen Beds, With Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room (Two Queen Beds, With Sofa Bed)

8.8 out of 10
Excellent
(58 reviews)
  • 83 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(44 reviews)
  • 83 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (High Floor, Two Queen Beds, Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room (High Floor, Two Queen Beds, Sofa Bed)

8.8 out of 10
Excellent
(5 reviews)
  • 83 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(9 reviews)
  • 83 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Hyatt Place Roanoke Airport/Valley View Mall

Suburban hotel with free breakfast and airport shuttle service
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hyatt Place Roanoke Airport/Valley View Mall offers 126 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

This Roanoke hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hyatt Place Roanoke Airport/Valley View Mall. During your stay, you're just a quick walk from Valley View Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking, extended parking, and RV/bus/truck parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the indoor pool
  • Amenities include a business center, a meeting room, and conference space
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 8 minutes by foot from Valley View Mall and a 4-minute drive from Regal Valley View Grande
  • Free airport and local-area shuttle service
  • Dogs welcome for a fee
Hyatt Place Roanoke Airport/Valley View Mall offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business center and a meeting room are available. Event space at this hotel measures 0 square feet (0 square meters) and includes conference space. The business-friendly Hyatt Place Roanoke Airport/Valley View Mall also features concierge services, dry cleaning/laundry services, and express check-in. An area shuttle within 2 miles and a roundtrip airport shuttle (available on request) are free. Self parking is free.

Smoking is allowed in designated areas at this Roanoke hotel.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.
Gallery Kitchen - Onsite bar. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5 AM to midnight on request
  • Free area shuttle up to 2 miles
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Gallery Kitchen

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hyatt Place Roanoke Airport/Valley View Mall offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For any questions, please contact the property using the information on the booking confirmation.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

Property is also known as

Hyatt Place Airport/Valley
Hyatt Place Airport/Valley Hotel
Hyatt Place Airport/Valley Hotel Roanoke View Mall
Hyatt Place Roanoke Airport/Valley View Mall
Hyatt Place Roanoke Airport/Valley View Mall Hotel
Hyatt Place Airport/Valley View Mall Hotel
Hyatt Place Airport/Valley View Mall
Hyatt Roanoke Valley Mall
Hyatt Place Roanoke Airport/Valley View Mall Hotel
Hyatt Place Roanoke Airport/Valley View Mall Roanoke
Hyatt Place Roanoke Airport/Valley View Mall Hotel Roanoke

Hyatt Place Roanoke Airport/Valley View Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1004 reviews
Rating 8 - Good. 231 out of 1004 reviews
Rating 6 - Okay. 120 out of 1004 reviews
Rating 4 - Poor. 49 out of 1004 reviews
Rating 2 - Terrible. 38 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

gibson

Stayed 1 night in Jun 2025

6/10 Okay

Nels

Disliked: Amenities
I made a reservation there because of the pool and when I got there the pool was not available. No compensation no sorry from the staff no nothing just can't use it. Nothing mentioned on their website. Very disappointing. No AC in the elevator. It was 100° outside so inside the elevator was 100°
Stayed 1 night in Jun 2025

10/10 Excellent

Lisa

Stayed 1 night in Jun 2025

8/10 Good

April

Liked: Cleanliness, property conditions & facilities
Property and room was clean. Plenty of parking. Staff very friendly. Breakfast options very limited. When I tried to order from the restaurant they have they didn't have what i wanted to order food or drinks. (So i had to pay to have food delivered and pay delivery fees)The pool was unavailable- did offer for me to go to Gold's gym (but honestly thats not the same) Yet with these not available i still had to pay full price for room and never even offered a discount due to these inconveniences.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and friendly

Everything is good. Travel to Roanoke for a family reunion. The only thing was it was six of us traveling and they ran out of towels.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for an overnight stopover
Stayed 1 night in Jun 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Would highly recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

10/10 Excellent

Laus

Liked: Cleanliness, property conditions & facilities
You will not be disappointed.
Stayed 2 nights in May 2025

8/10 Good

ANGELES

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was convenient. The room was clean and comfortable. We had to wait for 10 minutes before the hotel clerk came out and then theh ralked so low I coildnt hear them. I am hearing impaired and people that work the front desk should speak loud and clear
Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Jun 2025

8/10 Good

Gary

Stayed 1 night in Jun 2025

10/10 Excellent

Clinton

Stayed 1 night in May 2025

10/10 Excellent

Inbal

Stayed 4 nights in Jun 2025

10/10 Excellent

Inbal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean rooms and the entire living area is great, nice breakfast
Stayed 4 nights in Jun 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 1 night in Jun 2025

10/10 Excellent

Merlin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to onward destination.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent service at check in
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all extreme friendly! Very clean, pretty rooms. I would absolutely stay here again and recommend it to friends!
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We stayed for a baseball tournament. The overall experience was good. My complaint is the room had lots of pet hair on the floor (could see on our socks). Also pets were allowed in the breakfast area near the food, which is disgusting!!
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Hannah at the front desk was so sweet and went out of her way to talk to us. She was so friendly and welcoming.
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Stayed 1 night in Jun 2025

4/10 Poor

Nathan, Virginia Beach

Disliked: Cleanliness, amenities, property conditions & facilities
Infested with ants No microwave in room Not particularly clean
Stayed 1 night in Jun 2025

8/10 Good

Tiera

Liked: Cleanliness, staff & service, property conditions & facilities
The Hyatt Place met our needs for our latest trip, any concerns we easily and expeditiously resolved. The staff was professional and on their job. Will be booking again.
Stayed 3 nights in May 2025