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SureStay Plus Hotel by Best Western Roanoke Rapids I-95

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Desk, laptop workspace, iron/ironing board, free cots/infant beds
Outdoor pool
Lobby
Restaurant
Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
136 Sheraton Dr, Roanoke Rapids, NC, 27870
  • Place, Royal Palace Theatre
    ‪1 min drive‬
  • Place, Lake Gaston
    ‪25 min drive‬
  • Place, Dunn Center for The Performing Arts
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Bathtub (Bathtub)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed;Larger Room)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Junior Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Single Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

Executive King Room - Non-Smoking

  • Sleeps 3

1 King Bed, Non-Smoking, Junior Suite, Sofabed for One Person, Wet Bar, Microwave and Refrigerator, Wi-Fi

  • Sleeps 3

Suite-1 King Bed, Non-Smoking, Sofabed for One Person, Jetted Tub, Wet Bar, Microwave and Refrigerator, Wi-Fi

  • Sleeps 3

Suite-1 King Bed, Non-Smoking, Sofabed for One Person, Whirlpool, Wet Bar, Microwave and Refrigerator, Wi-Fi

  • Sleeps 3

Accessible-1 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Accessible-1 Queen, Mobility Accessible, Roll in Shower, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 3

Similar properties

Lobby
Red Roof Inn Roanoke Rapids
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
3.7 out of 5, Good, 1,003 reviews
The price is €67
includes taxes & fees
30 Mar - 31 Mar
Red Roof Inn Roanoke Rapids

About this property

SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Along with a fitness center, this hotel has a business center and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and a computer station are onsite.
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 offers 80 accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Roanoke Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Roanoke Rapids I-95. During your stay, you'll be within walking distance of Royal Palace Theatre. You'll find features like free breakfast, free WiFi in public areas, and free self parking. Some of the pet-friendly amenities this property offers include an off-leash area and litter boxes.
  • Free breakfast offered
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Guests speak favorably about the clean accommodations and the value of their stay
  • Just a 3-minute drive from Royal Palace Theatre and 5 minutes from Vidant North Hospital
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-leash area and litter boxes
A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served. A fitness center, a vending machine, and tour/ticket assistance are also featured at the business-friendly SureStay Plus Hotel by Best Western Roanoke Rapids I-95. Free self parking is available.
Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Portable shower seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per accommodation, per stay
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area and litter boxes are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Holiday Inn Express Hotel Roanoke Rapids
Holiday Inn Express Roanoke Rapids
Best Western Roanoke Rapids Hotel
Best Western Roanoke Rapids
SureStay Plus Hotel Best Western Roanoke Rapids
SureStay Plus Best Western Roanoke Rapids
SureStay Best Roanoke Rapids
SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Hotel

SureStay Plus Hotel by Best Western Roanoke Rapids I-95 Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 317 out of 1004 reviews
Rating 8 - Good. 236 out of 1004 reviews
Rating 6 - Okay. 181 out of 1004 reviews
Rating 4 - Poor. 120 out of 1004 reviews
Rating 2 - Terrible. 150 out of 1004 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Gene

Travelled with partner
Liked: Property conditions & facilities
We had to switch rooms because the room reeked of the smell of smoke the next room the shower was full of vey fine hairs bed skirt was ripped in multiple places we were extremely tired from the drive an the two events we attended. The front desk clerk was very understandable but we wasn't compensated for our inconvenience
Stayed 1 night in Dec 2025

2/10 Terrible

james

Liked: Staff & service
Disliked: Cleanliness, amenities
room was in poor shape. pealing paint, broken floor, scary shower. Does Hotels.com get a rate cut for the worse rooms in a hotel?
Stayed 1 night in Dec 2025

6/10 Okay

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
First room smelled so bad of cigarette smoke. Bathtub was full of hair bed skirt was torn in multiple places
Stayed 1 night in Oct 2025

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were so comfortable ! Staff very pleasant.
Stayed 1 night in Dec 2025

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, amenities
I reserve two rooms 208 and 210 .Room 208 bedding was stained and dirty they gave me another room 217.It also had dirty bedding .My Daughter and her husband were given a sheet and blanket to change the bed in room 217.they ended up putting the sheet on top of the dirty bedding in order to sleep.Room 210 the funiture was coming apart at the base. Both rooms did not have hot water.
Stayed 1 night in Dec 2025

4/10 Poor

Andrea

No hot water for showers or sinks
Stayed 2 nights in Dec 2025

10/10 Excellent

Josh

Stayed 2 nights in Nov 2025

4/10 Poor

Johnnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had a two night stay and my room wasn't cleaned. I had to ask for clean towels. However, someone entered my room and rambled through my belongings while I was away from the hotel. I informed the manager/owner about this incident and showed him pictures of how I had left my room and how I found the room upon my return. I have had family members who always stay at this hotel numerous time during the year when they visit relatives in Roanok Rapids and they have never experienced this type of invasion of privacy. The manager/owner said "he knew who had the key to the room, however, he didn't offer any consolation to this matter. I am very disappointed with this situation.
Stayed 4 nights in Nov 2025

10/10 Excellent

Fernando

Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
Everything was great.
Stayed 1 night in Nov 2025

10/10 Excellent

Manesha

Stayed 2 nights in Nov 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and staff where very friendly
Stayed 1 night in Nov 2025

2/10 Terrible

Marissa

I room smelled like ammonia or Cloeox. The sheets on the bed looked like someone had already slept in it. The dyvet had hair all
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Everything met my expectations.
Stayed 1 night in Nov 2025

4/10 Poor

Santharuben

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bare bones hotel, old fixtures, not cared for. Breakfast was good, though!
Stayed 1 night in Nov 2025

4/10 Poor

Elaine

Stayed 2 nights in Nov 2025

10/10 Excellent

Janzer

Stayed 3 nights in Nov 2025

8/10 Good

Keith

Liked: Cleanliness, amenities
The room was clean but the door is hard to close and open.
Stayed 1 night in Nov 2025

10/10 Excellent

Janzer

Stayed 2 nights in Oct 2025

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities
Room was clean … staff were helpful and friendly
Stayed 1 night in Nov 2025

8/10 Good

Lorenzo

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean upon arriving. Great location.
Stayed 4 nights in Nov 2025

8/10 Good

Hezekiah

Stayed 1 night in Nov 2025

2/10 Terrible

Cherry

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This was our 5th stay at this hotel within the last month. Only once was a room we stayed ever clean when we got there. This time we had to change the sheets ourselves. The sheets had hair all over them. There were not enough clean pillow cases to change those. There was hair in the tub, crumbs on the floor and coffee table, as well as sticky rings from cups on the coffee table. The smoke alarm was covered with a plastic bag. Two days prior when we stayed, we had this same room and brought it to the desk attention that there were ashes and cigarette smoke in the room and that the alarm was covered. We were told it would get a deep clean at our departure. Needless to say the room was in worse shape one day later. And we received no compensation. We will never stay here again. This is a consistently filthy hotel. I would not recommend it to anyone.
Stayed 1 night in Nov 2025

10/10 Excellent

Edward

Stayed 1 night in Nov 2025

10/10 Excellent

Ramada

Stayed 1 night in Oct 2025