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Best Western Rochester Marketplace Inn

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
940 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    ‪14 min walk‬
  • Marketplace Mall
    ‪18 min walk‬
  • University of Rochester
    ‪5 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Comfort Suites Rochester Henrietta University Area

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Air conditioning
3.4 out of 5, (1005)
The price is €97
for 1 room
includes taxes & fees
23 Jun - 24 Jun
Comfort Suites Rochester Henrietta University Area

About this property

Best Western Rochester Marketplace Inn

Hotel in Rochester with free breakfast and a 24-hour fitness center
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The free breakfast at Best Western Rochester Marketplace Inn gets good marks from our customers. During your stay, you'll be within walking distance of Monroe Community College. Free WiFi in public areas, free self parking, and a 24-hour gym are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 7 minutes by car from University of Rochester and 8 minutes from Rochester Institute of Technology
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A 24-hour fitness center, a vending machine, and laundry facilities are also featured at the business-friendly Best Western Rochester Marketplace Inn. Self parking is free.

This Rochester hotel is smoke free.

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 412 out of 1008 reviews
Rating 8 - Good. 300 out of 1008 reviews
Rating 6 - Okay. 148 out of 1008 reviews
Rating 4 - Poor. 82 out of 1008 reviews
Rating 2 - Terrible. 66 out of 1008 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Inara, Charlottesville

Disliked: Staff & service, amenities, property conditions & facilities
When I got there late Saturday night after a long 9 hour drive, I found the room I was given was not cleaned. The bed linens were in a mound, the floor was not vacuumed, garbage cans were on top of the counters. When I returned to the desk, the night manager said that they had a hard time hiring decent workers and were short staffed. Instead of giving me a clean room, I followed him to the room I was given and he proceeded to make the bed in front of me. After he left, I realized that there was no fitted sheet, so I think he made the bed with used sheets. There was not a single towel in the whole room. No soap. The floor had little bits of garbage all over it. I slept on top of the covers that night because I was afraid to sleep in soiled bed sheets. I will not stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely Recommend!

Very pleased with all aspects of this hotel. Great price with friendly staff. Exceptionally, clean room had everything to include microwave and refrigerator. heating system worked well in the room. Hot breakfast was provided. Not a single negative thing to say about this place. Would stay there again in a heartbeat.
Stayed 3 nights in Feb 2025

2/10 Terrible

Winston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a one night stay and from the time I checked in until a week after my stay, I am still dealing with the mess. I booked the hotel and prepaid the room before arrival through Expedia. When I checked in, I did confirm room is booked through Expedia and I was all good. I was asked for CC and front desk confirmed CC is only using for holding and the amount that was put on hold will be cancelled when I checked out. Things started going south from there. I unlocked the room assigned and found somebody was already in it. Front desk assigned the same room to me and the guest ahead of me. Went back to front desk and this time was given the room next door. Door for the new room would not close unless pulled/pushed to frame by force. I can live that. The next morning when I checked out, nothing was mentioned to me that there will be a room charge. I received an email with a one night charge for the room onto my CC, which I already paid in full 3 days before I arrived. I understand mistakes happened and that is no big deal. A phone call would solve it easily. I called BW three times and all three times front desk said a manager was necessary to look into the issue and she/he was not available at the time. My information and complains were taken and manager will call me back. No calls ever came back. I also called Expedia and Expedia is working with my case now. Six days after I started contacting BW and Expedia, I am still waiting for the refund on the wrong charge.
Stayed 1 night in Feb 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was just fine for what I needed it for. The room was clean. The bathroom was clean. The staff was VERY friendly. And the breakfast buffet was fine. Everything was just fine. Nothing special. Nothing nasty. I'd stay here again. Especially for the price.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cherie

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Annmarie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A relaxing stay with nice people working there.
Stayed 2 nights in Feb 2025

10/10 Excellent

Diana

Liked: Cleanliness
Clean and the front desk, exceptional!
Stayed 1 night in Feb 2025

4/10 Poor

Anthony

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Bad experience

When I arrived water was pouring in through the roof and the entryway and lobby were flooded. Around 8:30pm a tractor trailer parked close to the building and left his motor run all night long, he finally left around 7am.
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Stayed 14 nights in Feb 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

David

Disliked: Cleanliness
Stayed 4 nights in Feb 2025

6/10 Okay

Alessandra

Liked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sherrod

Stayed 3 nights in Feb 2025

10/10 Excellent

Sherrod

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great employees, especially the women. Keep them happy
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel, Audubon

Stayed 2 nights in Feb 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Jashan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Cody

Stayed 1 night in Jan 2025

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Last minute stay. Everything worked out. Completely satisfied
Stayed 1 night in Feb 2025

4/10 Poor

Patrick

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Elevator is out of service. Check in took 25 minutes or just standing at the desk and the guy at the front just looking at me. “Sorry our systems are slow”. Numerous kids running around, assuming from a hockey team, pounding on my door at 1130 at night. Staff didn’t seem to care about anytime else in the building at that point
Stayed 1 night in Jan 2025

8/10 Good

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except there were some very noisy disrespectful guests until pretty late.
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Stayed 1 night in Jan 2025