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Hotel on Monroe, BW Signature Collection

2.5 star property

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Photo gallery for Hotel on Monroe, BW Signature Collection

Welcome to our reception area, featuring a simple, functional design with a herringbone floor and comfortable seating.
Relax in this stylish living room with a sofa set, flat-screen TV, and reading nook.
Welcome to our reception area, where friendly staff are available to assist you. Enjoy the view of the street outside from our comfortable seating area.
Experience a serene space with a statement brick wall, a simple bench, and lush greenery.
Relax in this serene bedroom with a large bed, flanked by a headboard and a shelf, and a comfortable office chair.

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
2323 Monroe Avenue, Rochester, NY, 14618
  • Strong
    ‪8 min drive‬
  • University of Rochester
    ‪8 min drive‬
  • Strong Memorial Hospital
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

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  • Breakfast included
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About this property

Hotel on Monroe, BW Signature Collection

Suburban hotel in Rochester with free parking
This smoke-free hotel features a snack bar/deli, a coffee shop/cafe, and free self parking. WiFi in public areas is free.
Hotel on Monroe, BW Signature Collection offers 23 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

This Rochester hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel on Monroe, BW Signature Collection. During your stay, you'll be within walking distance of Brighton High School. Free WiFi in public areas, free self parking, and a coffee shop/cafe are available.
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include a virtual front desk
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 6 minutes by car from George Eastman Museum and 6 minutes from Strong
  • Dogs welcome for a fee
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Self parking is free. A complete renovation of Hotel on Monroe, BW Signature Collection was completed in October 2019.

This Rochester hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Games

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1967
  • Renovated entire property - October 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Streaming services

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's DirectKey mobile app before check-in

Access methods

Access code, private entrance

Pets

  • Pets: USD 45 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's DirectKey mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towpath Motel
Towpath Motel Rochester
Towpath Rochester
Towpath Hotel Rochester

Hotel on Monroe, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 162 out of 309 reviews
Rating 8 - Good. 68 out of 309 reviews
Rating 6 - Okay. 39 out of 309 reviews
Rating 4 - Poor. 24 out of 309 reviews
Rating 2 - Terrible. 16 out of 309 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Stayed 1 night in May 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Sweet hotel with excellent customer service.

This hotel is wonderful! Clean, modern room with easy contactless check-in. The beds and pillows were super comfy and the bathroom was gorgeous (with a heated toilet seat!). Additionally, I left a library book behind and the staff went above and beyond to call me and mail it back. Top notch service. Would definitely stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Tammi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
It was my first time with accessing my room key from outside, Not a fan!!!! When I went to put it back in the box the women was not very helpful. I like people. I probably will not go back.
Stayed 1 night in Apr 2025

10/10 Excellent

Gwendylyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

yuanli

Travelled with family and small children
Liked: Cleanliness, staff & service
TV no
Stayed 3 nights in Apr 2025

10/10 Excellent

Joan

Stayed 1 night in Apr 2025

10/10 Excellent

Jeanie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty and cute! Love it!
Stayed 1 night in Apr 2025

8/10 Good

Isiah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like how I didn’t have to rely on someone to provide the key! The key box was perfect! You just have to follow the prompts on the link that they send. The key box is right outside to the left of the entrance! I found that to be super convenient! The TV is is huge and great for gaming! If you’re a sports guy like myself it has all of the sports channels. I extended my stay because I really didn’t want to leave! The rooms are quieter than any hotel I’ve visited. I am a frequent traveler btw and have been to many hotels in Victor, Henrietta (I will never ever get a hotel in Henrietta if it isn’t “home suites”) and Greece. This is by far the best. The only thing that it lacks, is a fridge. A fridge is important because I always stay for at least 3-4 days whenever I visit!
Stayed 4 nights in Mar 2025

4/10 Poor

Tomer

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Check in take long time The key thing wasn’t work for me Room clean great location Little weird smell in the room
Stayed 1 night in Mar 2025

10/10 Excellent

Sujing

Stayed 1 night in Mar 2025

4/10 Poor

Danielle

Stayed 1 night in Mar 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean room with a comfortable firm mattress. The heated toilet seat was a pleasant surprise!
Stayed 1 night in Mar 2025

10/10 Excellent

Heather

Stayed 2 nights in Mar 2025

6/10 Okay

Katherine

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect motel for a quick overnight stay

Quick overnight stay while we were in town for a sporting event. We only spent one night and for that the Hotel was perfect. Good location. Nice and clean and a central location in Rochester
Stayed 1 night in Mar 2025

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities

Clean and simple

Very simple and clean motel with modern “glow up”. Have started staying at similar hotels when I don’t need amenities and it’s a great way to find clean and newly renovated places that are affordable. Would stay again. More - no coffee but it’s halfway between two Starbucks locations each about a half mile away.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

10/10 Excellent

Codi

Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, great location, clean, updated rooms— a great place to stay!
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Andrew

Business traveller
Disliked: Staff & service
The sink didn't drain. The shampoo/soap dispensers didn't work
Stayed 1 night in Feb 2025

8/10 Good

Michael, Upton

Stayed 1 night in Feb 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025