See all properties

Hotel on Monroe, BW Signature Collection

2.5 star property

Choose dates to view prices

Photo gallery for Hotel on Monroe, BW Signature Collection

Lobby
Lobby
Lobby
Food and drink
Egyptian cotton sheets, premium bedding, pillow-top beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
2323 Monroe Avenue, Rochester, NY, 14618
  • Place, Brighton High School
    ‪13 min walk‬
  • Place, Pittsford Plaza
    ‪3 min drive‬
  • Place, Cobbs Hill Park
    ‪4 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains
Spark by Hilton Rochester University Area
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
3.9 out of 5, Good, 1,002 reviews
The price is €82
includes taxes & fees
16 Feb - 17 Feb
Spark by Hilton Rochester University Area

About this property

Hotel on Monroe, BW Signature Collection

Suburban hotel with free parking, in the vicinity of George Eastman Museum
This smoke-free hotel features a snack bar/deli, a coffee shop/cafe, and free self parking. WiFi in public areas is free.
Hotel on Monroe, BW Signature Collection offers 23 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

This Rochester hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel on Monroe, BW Signature Collection. During your stay, you'll be within walking distance of Brighton High School. Free WiFi in public areas, free self parking, and a coffee shop/cafe are available.
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include a virtual front desk
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 6 minutes by car from George Eastman Museum and 6 minutes from Strong
  • Dogs welcome for a fee
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Self parking is free.

This Rochester hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Games

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1967
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Streaming services

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's DirectKey mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: USD 45 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's DirectKey mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towpath Motel
Towpath Motel Rochester
Towpath Rochester
Towpath Hotel Rochester

Hotel on Monroe, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 200 out of 384 reviews
Rating 8 - Good. 87 out of 384 reviews
Rating 6 - Okay. 49 out of 384 reviews
Rating 4 - Poor. 26 out of 384 reviews
Rating 2 - Terrible. 22 out of 384 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very nice. Owner was great and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Super helpful and kind staff.
Stayed 1 night in Nov 2025

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, pet friendly room.
Stayed 1 night in Oct 2025

6/10 Okay

August

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room area service were great, but the towels were really dirty
Stayed 1 night in Oct 2025

10/10 Excellent

jeffrey

Stayed 3 nights in Oct 2025

4/10 Poor

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Key didn’t work . Had to call for a box to unlock for The key . No internet . Cable for tv wouldn’t work . And no coffee available in office anymore .
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, this hotel was truly excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen, Granite Falls

Stayed 2 nights in Oct 2025

8/10 Good

Blair

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, affordable, clean
Stayed 1 night in Oct 2025

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
This is a nice little hotel. I only had 1 minor issue and the owner contacted me immediately. He was very kind and resolved it. My room was clean, has a mini fridge and the area is quiet. I will definitely stay here again.
Stayed 2 nights in Oct 2025

8/10 Good

Athena

Stayed 2 nights in Oct 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy-to-use self-check-in after hours.
Stayed 1 night in Oct 2025

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the affiliation with Best Western would make this hotel okay. However arrived before 10 and there was no attendant. Luckily I managed the check in process only to be very disappointed with our room. I went to use the restroom and a pregnant type spider was in the toilet paper roll. Then I pulled back my bed covers to find a stain on the top sheet. The next three layers down to the mattress was a large stain as of no one changed the sheets. The mattress pad didn't protect the mattress either. I was told I'd get a refund. I do not see it on my account and it's been over a week.
Stayed 1 night in Oct 2025

2/10 Terrible

Ji

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a motel with very little service provided. It is not a hotel. When I arrive at 8pm, the “so called” “office” is locked. I was instructed to pick up the room key from a locker but it was the wrong key. I called the phone and get the key from another locker box. I got a handicap room although I booked a regular one. The show is a disaster! The towels
Stayed 1 night in Oct 2025

8/10 Good

Trinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Liana

Business traveller
Liked: Cleanliness, staff & service, amenities
Attentive and the staff were incredibly helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sinmisola

Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very safe area. Clean room. Clean bathroom. Everything was great. Convenient parking.
Stayed 3 nights in Sep 2025

10/10 Excellent

Sinmisola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 3 nights in Sep 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean, comfortable and up to date. Great location. Silas was very accommodating during our stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Krishnamurthy

Stayed 1 night in Sep 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a pleasant room. I had to call the help number to ask where the ice was located. Its at the restaurant next door. From 1 AM until about 2:30, there were people moving what sounded like furniture outside the door and talking. That wasn't management's fault, just clueless people. Unfortunately, i didn't sleep and had to wake up at 4. I like the hotel, it's a little different though because you're pretty much on your own. That's the way they operate and I don't mind too much, unless I need something and they do answer the help line. If you're an independent person who doesn't want to be bothered, you'll be happy.
Stayed 1 night in Sep 2025

8/10 Good

tien-hua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If price is your priority, this would be a good choice
Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The day was fine. It is an unstaffed hotel. There were no people to interact with, but everything was fine. It was easy to get the key card for the room.
Stayed 1 night in Sep 2025