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Quality Inn Rochester West

2.5 star property

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Photo gallery for Quality Inn Rochester West

Property amenity
Property amenity
Meeting facility
Garden
Fitness facility

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1956 Lyell Ave, Rochester, NY, 14606
  • Place, Innovative Field
    ‪4 min drive‬
  • Place, Blue Cross Arena
    ‪5 min drive‬
  • Place, Mall at Greece Ridge
    ‪5 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Rochester West

Hotel in Rochester with free breakfast and a fitness center
A fitness center, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a garden, and a TV in a common area are onsite. Housekeeping is available on request.
Quality Inn Rochester West offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Quality Inn Rochester West. During your stay, you'll be close to University of Rochester. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a business center, an elevator, and an ATM
  • Onsite recreation includes a gym
  • 7 minutes by car from Strong and 8 minutes from University of Rochester
  • Dogs welcome for a fee
Public spaces have free WiFi. You'll find a business center on site. Free breakfast is available daily. A fitness center, a vending machine, and a garden are also featured at the business-friendly Quality Inn Rochester West. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quinta Inn Hotel Rochester North
Quinta Inn Rochester North
La Quinta Inn Rochester Hotel Rochester
Quinta Rochester North
Radiance Inn Rochester
Radiance Inn
Radiance Rochester
Radiance Inn Suites
Quality Inn Hotel
Radiance Inn Suites
Quality Inn Rochester
Quality Inn Hotel Rochester

Quality Inn Rochester West Reviews

Reviews

6.4
Rating 10 - Excellent. 192 out of 1001 reviews
Rating 8 - Good. 248 out of 1001 reviews
Rating 6 - Okay. 235 out of 1001 reviews
Rating 4 - Poor. 151 out of 1001 reviews
Rating 2 - Terrible. 175 out of 1001 reviews

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Xzavier

Stayed 2 nights in Nov 2025

8/10 Good

Franklin

Stayed 3 nights in Oct 2025

6/10 Okay

Khalil

Stayed 2 nights in Oct 2025

2/10 Terrible

William

Business traveller
Disliked: Cleanliness
I booked my room for oct 12-17 online through Afterpay, reservation was made and payment billed, i drive 5 and half hours and get there and guy working the desk said i didnt have a reservation nor was any made under my name period. 1030pm or so, i go ok and book a room for the 2nd time and he charges me $400 ballpark fee which was lesser than the cost i paid online, so far there was 2 payments of $118.69 billed out of my bank account, and 2 more equaling the same price left on both which totals $474.76 for a room that was booked but apparently your computer didnt have the reservation that costs me an additional full cost out of pocket to book the 2nd room that was so disgusting inside there was no way id be fine amongst the army of roaches i encountered everywhere the second i turned the light on which i exited just as fast to get away from whatever wet dog smell by the closet that was real strong enough to take over the whole rooms atmosphere... can someone in upper management or whoever is in charge of situations unvolving settling refunds please respond or contact me and help me solve my problem this hotel caused me not on purpose but somehow its gone unnoticed without anyone knowing it happened since i wasnt contacted like i wouldve if they did... my number is 570 328 6642, Mon-Fri i work 7am-530pm, but ill be waiting to hear even during work time, usually it would matter but ill make sure im available to try to settle this for good... thank you and enjoy your Saturday!
Stayed 5 nights in Oct 2025

8/10 Good

Rosalind

Stayed 3 nights in Sep 2025

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a negative comment the day previously and I have to say that the problem was handled which I greatly appreciate. Not a bad place especially for the price
Stayed 1 night in Oct 2025

2/10 Terrible

Chandra

Disliked: Cleanliness, staff & service, property conditions & facilities
I have reserved rooms here in the past but suddenly they are requiring you to pay for incidental fees even if you add a night???? Wow
Stayed 1 night in Oct 2025

8/10 Good

Diane

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Only had time to grab a bagle and cream cheese. Appreciate food you can 'grab and go "
Stayed 1 night in Oct 2025

4/10 Poor

Lin

Business traveller
Disliked: Amenities, property conditions & facilities
Room smells very bad. The filling in the comforter is clumping. Food is limited few choices. Front dest service is fine.
Stayed 1 night in Oct 2025

4/10 Poor

Priya

Stayed 1 night in Oct 2025

8/10 Good

Akihiko, League City

Stayed 2 nights in Oct 2025

6/10 Okay

Patricia

Stayed 4 nights in Sep 2025

4/10 Poor

Melliesha

Stayed 1 night in Oct 2025

4/10 Poor

Peg

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the middle of nowhere in a semi-industrial area. Street people abound! The hotel is in very poor condition. Some guests were running crazy in the hallways. Breakfast was terrible. The stay was worth maybe $75/night not the $200 we paid. Never again will I stay at a Quality Inn and I will not ever book with Expedia because I expected Expedia to provide quality and it did not.
Stayed 1 night in Sep 2025

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very dirty. Staff was non existent except for the few times we ran into them outside smoking weed. Very unhappy with our stay.
Stayed 3 nights in Sep 2025

8/10 Good

Shaun

Stayed 2 nights in Sep 2025

8/10 Good

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
The rooms themselves were nice. Comfortable and clean. However, the walls are very, very thin, and the doors are squeaky. I was unfortunate to have neighbors that were in and out of their room all night. The sound of slamming doors and squeaking kept me up for most of the night. Our neighbor had his TV on and it was like he was in the room with us. With a little bit of tweaking, this hotel could be even better.
Stayed 2 nights in Sep 2025

10/10 Excellent

Elsa

Stayed 2 nights in Aug 2025

2/10 Terrible

Cristino

Stayed 1 night in Sep 2025

6/10 Okay

Vincent

Stayed 1 night in Sep 2025

8/10 Good

Daphne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

John M

Stayed 1 night in Aug 2025

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Aug 2025

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025