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SureStay Hotel by Best Western Rockdale

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Rockdale

Standard Room, 2 Queen Beds, Accessible, Non Smoking
Exterior
Lobby
Coffee shop
BBQ/picnic Area

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
381 North U.S. Highway 77, Rockdale, TX, 76567
  • Place, Kay Theatre
    ‪3 min drive‬
  • Place, Rockdale International and Great Northern Railroad Depot and Museum
    ‪3 min drive‬
  • Place, Granger Lake
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(11 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Rockdale

Hotel in Rockdale with free breakfast and a 24-hour front desk
This hotel features a restaurant, coffee/tea in a common area, and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
SureStay Hotel by Best Western Rockdale offers 41 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Cable television is provided. Refrigerators and microwaves are provided.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at SureStay Hotel by Best Western Rockdale, you'll be close to Kay Theatre. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi in some public areas
  • Free self parking and RV/bus/truck parking
  • Enjoy a bite to eat at the restaurant
  • WiFi for a fee
  • Take a swim in the outdoor
  • Amenities include a front-desk safe, a business center, and a computer
  • Onsite recreation includes mini golf
  • Just a 3-minute drive from Rockdale International and Great Northern Railroad Depot and Museum and a few minutes from Kay Theatre
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly SureStay Hotel by Best Western Rockdale. Self parking is free. You'll have access to the outdoor pool at a partner property. A complete renovation of SureStay Hotel by Best Western Rockdale was completed in November 2021.

Smoking is allowed in designated areas at this Rockdale hotel.

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.
SureStay Hotel by Best Western Rockdale has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Mini golf
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Renovated entire property - November 2021

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during April, May, and June:
  • Business center
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 176 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.0 per stay (rates may vary)
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Rockdale
Americas Best Value Inn Rockdale
Americas Best Value Rockdale
Americas Best Value Inn Rockdale Motel
Surestay By Rockdale Rockdale
Americas Best Value Inn Rockdale
SureStay Hotel by Best Western Rockdale Hotel
SureStay Hotel by Best Western Rockdale Rockdale
SureStay Hotel by Best Western Rockdale Hotel Rockdale

SureStay Hotel by Best Western Rockdale Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 89 out of 254 reviews
Rating 8 - Good. 77 out of 254 reviews
Rating 6 - Okay. 42 out of 254 reviews
Rating 4 - Poor. 23 out of 254 reviews
Rating 2 - Terrible. 23 out of 254 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Stayed 1 night in Aug 2025

6/10 Okay

liana

Stayed 2 nights in Jul 2025

6/10 Okay

Cliff

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Cliff

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The carpet in the room felt dirty turned but couldn't tell it due to it being a dark color; caused bottom of feet to turn black. The shower rod was coming off the wall, so the curtain wouldn't stay closed to keep water from getting on the floor. The 2 lamps in the room each had defective bulbs and one of the lavatory outlets was not working; needs replacing. Appears most guests were all put on the same side of the hotel and numerous guests stayed outside partying until after 10 pm. The continental breakfast was very disappointing, with very little variety of items and coffee bottle ran out rather quickly. Staff was very friendly though and probably the best thing I can say about this hotel. I make this trip to Rockdale once a year and stay several days. Unless I have no choice, I will not stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good one!

Staff was friendly, room was clean, area was nice and quiet! They were so welcoming! Highly Recommend!
Stayed 1 night in Jul 2025

8/10 Good

Erendira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

MaryAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in Apr 2025

10/10 Excellent

henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Camden

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was a little old but that's expected for the country and the breakfast wasn't much and the operating hours was a little early for me but my main issue was with the second door lock being so loose that it could come off the door frame.
Stayed 2 nights in Jun 2025

10/10 Excellent

clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice for the price.

Just needed a place to sleep for the night. The gentleman who checked us in was very nice. Room was very large. The bed was so soft i slept all night. Bath towels were soft..not rough like other lower price hotels. Room 117 the AC was a bit noisey till i fell asleep. Breakfast is waffles, toast, nutrigrain bars or hostess snacks. Milk, orange juice and coffee. Eish they provided peanut butter for the waffles.
Stayed 1 night in Jun 2025

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Respectful, and fast
Stayed 1 night in Jun 2025

10/10 Excellent

Lynn

Travelled with group
Very clean and quiet
Stayed 1 night in Jun 2025

8/10 Good

Dama

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was excellent and clean. The Ac worked great. The pool needs a hand rail on the shallow end for elderly. They didn’t have vending machines. The breakfast was minimal. The overall experience was pleasant.
Stayed 2 nights in Jun 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities, room comfort

BUGS

There were multiple dead bugs in the restroom when we arrived. The room smelled musty as soon as we walked through the door. The worst of all was my wife felt something crawling on her head at night she reached for it and crushed a cockroach. So if you’re looking for a lovely night full of creepy crawlers then this is the place for you. Also the pillow that came with the cot had pee stains on it and reeked. Would not recommend this place to anyone and all should be aware of the horrible conditions this place is in.
Stayed 1 night in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quite. The staff was great.
Stayed 2 nights in May 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Gre5
Stayed 1 night in Apr 2025

8/10 Good

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean quiet offered the standard amenities. Staff at desk friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

Cody

Stayed 10 nights in Mar 2025

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay!

We came upon this place on a quick decision weekend trip and it turned out better than we expected. Everything and everyone was delightful! Clean, comfortable room, yummy breakfast and no issues.
Stayed 2 nights in Mar 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Damarcus

Stayed 2 nights in Jan 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Koby

Stayed 3 nights in Nov 2024

4/10 Poor

James

Stayed 2 nights in Oct 2024