2/10 Terrible
Jeffrey K.
23 May 2025
Worst VRBO ever
Awful Service — Rudeness That Was Honestly ImpressiveOur stay was defined by poor service and a complete lack of professionalism. The air conditioning in our original room didn’t work during a heatwave, and rather than offering help, the hosts responded with a dismissive message essentially blaming us for booking a “non-hotel structure.” Their exact words: “I think that having booked in a non-hotel structure you should know that in order to meet the prices that guests like you can pay, we cannot offer you assistance like a hotel.” That level of arrogance was honestly impressive — and completely unacceptable.They’ll likely claim they “solved” the issue by moving us to a different room, but don’t be misled. That only happened after a long, stressful fight and escalation to VRBO. The process was draining and entirely avoidable had the hosts treated us with basic courtesy and responsibility. Another thing to add is that this was a 1 bedroom private bath not a 2 bedroom private bath. The name is misleading, and VRBO is not able to flag it, I called and they said that “you can name a property anything you would like”. I would not recommend this listing to anyone expecting a minimum level of comfort, accountability, or respect.
Jeffrey K.
Stayed 3 nights in May 2025