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Relais Marco Polo

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Deluxe Triple Room
Interior detail
Interior detail
Interior detail
Exterior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Via Magenta, 39, Rome, RM, 00185
  • Place, Colosseum
    ‪6 min drive‬
  • Place, Trevi Fountain
    ‪7 min drive‬
  • Place, Pantheon
    ‪10 min drive‬
  • Airport, Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

8.0 out of 10
Very good
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About this property

Relais Marco Polo

Pet-friendly Rome hotel connected to the convention center, 9-minute walk to Basilica di Santa Maria Maggiore
Along with a microwave in a common area, this smoke-free hotel has a refrigerator in a common area and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a communal living room are onsite.
Relais Marco Polo offers 6 accommodations with minibars and espresso makers. Memory foam beds feature down comforters and premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include showers with rainfall showerheads, slippers, bidets, and hair dryers.

This Rome hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

With your stay at Relais Marco Polo, you're connected to the convention center and just a quick walk from Via Marsala. You'll find features like free WiFi in public areas, plus a roundtrip airport shuttle (surcharge) and concierge services. This property offers pet-friendly amenities like litter boxes.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Within a 15-minute walk of Basilica di Santa Maria Maggiore and Via Nazionale
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including litter boxes
As a guest of Relais Marco Polo, you'll find tour/ticket assistance, concierge services, and a communal living room. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Relais Marco Polo also features an elevator, a microwave in a common area, and a refrigerator in a common area.

This Rome hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day); discounts available
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • 5 steps to reach entrance
  • Lift (80 centimetre wide door)
  • Smooth flooring in room

More

  • Communal living room
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Microwave
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Litter boxes are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 5 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 60 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: EUR 25 per day (328 ft away)
  • Pet fee: EUR 20 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Relais Marco Polo offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT058091B4Y2S7HSN6
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Relais Marco Polo Rome
Relais Marco Polo Hotel
Relais Marco Polo Hotel Rome

Relais Marco Polo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 44 reviews
Rating 8 - Good. 14 out of 44 reviews
Rating 6 - Okay. 6 out of 44 reviews
Rating 4 - Poor. 2 out of 44 reviews
Rating 2 - Terrible. 3 out of 44 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jenny

Travelled with family
Liked: Cleanliness
They were under construction and did not advise us. We would never have booked, if we had known.
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Nice staff & clean-suitable for a one night stay.

Staff was great. However it’s evident that they are trying to grow their hotel as there is a lot of construction and some unfinished areas. The walls are thin as we could hear conversations in the common areas while in our room.
Stayed 1 night in Jul 2025

2/10 Terrible

natasha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was clean and big for a family of 5. There was construction in the building that started at 7am. On our 2nd day the hotel lost power and couldn’t tell us when it would be restored. Then they lost water. The front desk was not helpful and would just ignore our questions when we were trying to find out what was going on. They offered to refund us but were not helpful in helping us find alternative accommodations. When we tried to get the refund through Expedia, the hotel refused. They didn’t offer bottled water or flashlights for trying to navigate the dark stairwell. They even made a joke about the water running out. It was horrible. The location was good but I would not recommend to anyone. Avoid at all costs
Stayed 5 nights in Jun 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I would prefer this review not to go public because the inconvenience may not have been the property’s fault. I stayed 2 nights in Relais Marco Polo, Rome, near Termini from 1-3 July25. On the first morning, 2 July, there was a black out. This continued all day and the electricity was not restored until some time during the night. I visited reception where I was told that the whole street was impacted. The latter was not correct as the restaurants downstairs were operating and my friend was staying at the Yes Hotel up the road and they had electricity. The hotel did not contact me or apologise in any form. My room was on the fourth floor and this meant taking the stairs, which were pitch black with no attempt made to put in any temporary lighting. It was very dangerous. Unable to charge my phone I had no torch. Fortunately the electricity came back on during the night and I was able to use the lift with my heavy bag when I checked out the next morning. No provision had been offered for this. As well as zero information or consideration on the impacted day it was a 36 degrees in Rome and AC was essential so I had to go elsewhere. I would like the property to refund my costs. As indicated in my review the other aspects of the hotel were fine.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Liana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in an old, dirty building that is under construction. The rating on Hotels.com is above 8 pts but the hotel is a 3 star. The entire two floors smell terrible and the rooms are old, dirty with thin walls. You can hear everything from adjacent rooms. I originally booked one 4 person room at Relais Marco Polo. Later requested a second room. They bumped me down to Hotel Marco Polo with 2 rooms without informing me. When I arrived I was disgusted with the smell and the dirtiness of the place. I requested to get back my original room, which only one was available. When I went into the room, there were ants crawling everywhere and hair all over the floor. I asked them to clean the room which they did. I was asked to pay additional $120 for the second room, on top of $900 plus city tax. The hotel was not with over $1000 for 2 Nights. I was very disappointed. We avoided sending time on the property because it was so terrible and went to the room only to sleep. The experience ruined my stay in Rome.
Stayed 2 nights in Jul 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For their renovated rooms, I would recommend the hotel. It is about 150m from Termini and is accepting late arrivals. Our flight was delayed and all in all we arrived at 22:45. It is quiet but not fully sound proof. There are restaurants, small market and coffee shop right by the entrance of the building.
Stayed 1 night in Jun 2025

2/10 Terrible

Alejandro

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Ashish Rai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and very friendly staffs, and a very nice location.
Stayed 2 nights in Jun 2025

6/10 Okay

Karim

Liked: Cleanliness, staff & service
Disappointed that in our 1st stay we could request an iron and ironing board and take it to our room to iron and a week later in our 2nd stay we had to iron in the reception hallway to iron as we were told we can't iron in the room. And the elevator seems like a safety hazard. We understand it is an old building but the elevator must be upgraded. And no telephone in the room to call the reception.
Stayed 2 nights in Jun 2025

10/10 Excellent

geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Full of character. But has modern rooms. Staff friendly, helpful, personality. Area full of interesting local colour, history and quiet churches when the crowd gets too much. And picked because close to termini. Love roma.
Stayed 1 night in Jun 2025

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rome

This place was a pleasant surprise!! It’s a fully renovated bedroom in an old building. Service at front desk was friendly and professional. Only one block from the train station. Although the area is not the nicest we felt safe and had no problems.
Stayed 2 nights in May 2025

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Carol, Austin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved it here! Staff was great, breakfast was wonderful as well.
Stayed 3 nights in May 2025

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Really welcoming property, kind staff. Rooms exactly as described and pictured. Very clean rooms with coffee machine etc. would recommend this hotel as felt very safe.
Stayed 2 nights in May 2025

6/10 Okay

Roche

Stayed 1 night in May 2025

10/10 Excellent

Shaoying

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right next to the train station, which is super convenient. The rooms are clean and nice. Had good sleep there.
Stayed 3 nights in May 2025

6/10 Okay

Jefferey

Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 service

Such a quaint boutique hotel super close to the Termini. The staff was exquisite! So helpful and kind! David was so happy to help me upon checkout with a broken suitcase I needed to get rid of, letting me checkout late, offering to hold my luggage if I needed, all with a smile. Fantastic service. The only downside was the thin walls. I could hear everything outside my room, but I would stay again in a heartbeat and just buy ear plugs : )
Stayed 1 night in Apr 2025

10/10 Excellent

Sahibdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, newely renovated and very friendly and helpful staff. Also located perfectly close to the main Rome train station for easy access for travellers.
Stayed 3 nights in Mar 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa!

Muito boa a localização do hotel e o conforto do quarto aparentemente recém reformado. Café da manhã satisfatório. Funcionários solícitos e atenciosos.
Stayed 5 nights in Jul 2025

8/10 Good

Ana Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Só a localização que é muito longe de tudo. E tem muita gente estranha ao redor. Do resto, os quartos são excelentes
Stayed 5 nights in Jul 2025

10/10 Excellent

maria isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está cerca de términi pero me la noche hay homeless en la estación
Stayed 2 nights in Jun 2025

8/10 Good

Sik Wa

Travelled with family
Liked: Cleanliness, amenities
The room is newly renovated and clean. But the main problem is the building got power failure twice during our stay and really impacting.
Stayed 4 nights in Jun 2025