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The Enchanted Suites & Residence

2.0 star property
VIP Access

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Photo gallery for The Enchanted Suites & Residence

Reception
Standard Double Room, Garden View | Private kitchen
Family Double Room | Living area
Restaurant
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free airport shuttle
  • Kitchen
  • Breakfast included
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
2725 N Pennsylvania Ave, Roswell, NM, 88201
  • New Mexico Military Institute
    ‪2 min drive‬
  • Roswell Museum
    ‪4 min drive‬
  • Alien Zone
    ‪5 min drive‬
  • Roswell, NM (ROW-Industrial Air Center)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Single Room, 1 King Bed

Full-sized fridge, microwave, griddle

Standard Single Room, 1 King Bed

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Queen Bed

Full-sized fridge, microwave, griddle

Standard Single Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio Suite

Hair dryer, towels, soap, toilet paper

Standard Studio Suite

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Double Room

Family Double Room | Living area

Family Double Room

  • 85 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Family Double Room

1 bedroom, desk, laptop workspace, iron/ironing board

Family Double Room

  • Sleeps 5
  • 2 King Beds

View all photos for Standard Triple Room

40-inch TV with cable channels, computer monitors, printers

Standard Triple Room

  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Double Room, 2 Queen Beds, Non Smoking, Kitchenette

1 bedroom, desk, laptop workspace, iron/ironing board

Family Double Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio Suite

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Studio Suite

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Comfort Suites

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.1 out of 5, Very good, (1206)
The price is €139
for 1 room
includes taxes & fees
3 Jul - 4 Jul
Comfort Suites

About this property

The Enchanted Suites & Residence

Hotel in Roswell with 2 restaurants and free breakfast
2 restaurants, a bar/lounge, and a 24-hour business center are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite. Housekeeping is available on request.
The Enchanted Suites & Residence offers 70 accommodations with hair dryers and irons/ironing boards. Accommodations offer separate sitting areas. Kitchenettes offer full-sized refrigerators/freezers and microwaves. Bathrooms include bathtubs or showers.

Cable television is provided. Business-friendly amenities include desks and computer monitors, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

During your stay at The Enchanted Suites & Residence , you're just a quick walk from Eastern New Mexico Medical Center. You'll find features like free breakfast, free WiFi in public areas, and free self parking. This property offers pet-friendly amenities like an off-leash area.
  • Free continental breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Amenities include a 24-hour business center, 4 meeting rooms, and laundry facilities
  • 8 minutes by foot from Eastern New Mexico Medical Center and a 2-minute drive from New Mexico Military Institute
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-leash area
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 4 meeting rooms. The business-friendly The Enchanted Suites & Residence also features coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This Roswell hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
The Enchanted Suites & Residence has 2 restaurants on site.

Languages

English, Spanish, Swahili

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Champagne service
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchenette
  • Meal delivery service
  • Microwave
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Computer monitor
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Printer
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per day
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
The Enchanted Suites & Residence offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

The Enchanted Suites & Roswell

The Enchanted Suites & Residence Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 19 reviews
Rating 8 - Good. 4 out of 19 reviews
Rating 6 - Okay. 1 out of 19 reviews
Rating 4 - Poor. 0 out of 19 reviews
Rating 2 - Terrible. 2 out of 19 reviews

8.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good over all
Stayed 1 night in Jun 2025

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't Stay Anywhere Else!

This is a beautiful hotel. Room and service were excellent. The breakfast was sit-down, order taken and delivered to your table. Soooo Good! Wish we were staying longer.
Stayed 1 night in Jun 2025

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the concept of this property! The staff is very friendly!
Stayed 1 night in Jun 2025

10/10 Excellent

Luis, El Paso

Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 1 night in May 2025

10/10 Excellent

Leanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious rooms.
Stayed 1 night in Jun 2025

6/10 Okay

Brenda, Albuquerque

Liked: Amenities, property conditions & facilities
Just had “bugs” they didn’t want to call roaches lol but the place is new and it was decent.
Stayed 2 nights in Jun 2025

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
The property is amazing😃 Ramona is an amazing manager very concerned. Everybody treated me with kindness and such respect. Lessie and robert we’re both great cooks. Haley, ANTHONY, Nicole and and all those who chipped in the Help were wonderful people. They took care of everything. Just simply upon the asking
Stayed 3 nights in May 2025

2/10 Terrible

Tyler

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I dont even know where to start. The room floor had stains, one of the lights in the room was missing, the microwave didnt work, the television remote was missing, there was no wifi. The building was old and used to be a psychiatric care center. It had a haunted hospital feel to it and it smells odd inside. I dont know how this place is so highly rated on expedia it must be that employees are paid to do so.
Stayed 1 night in May 2025

8/10 Good

Sherry

Travelled with partner
Liked: Staff & service, property conditions & facilities
There wasn't any hot water, in shower.
Stayed 1 night in May 2025

8/10 Good

Max E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not your typical hotel

This is the quietest place I have stayed that I can remember. You won't be bothered by kids running down the halls late at night. It's in a neighborhood just off the main street and the staff are very kind and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathleen, Bowie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff is excellent. There needs to be some room upgrades like additional seating furniture, trash receptacles and perhaps a desk. The property has large rooms, very clean and a fabulously friendly staff. Wonderful potential and a great price!
Stayed 1 night in May 2025

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

I don't recommend this place

I booked this hotel because i thought it was going to be 5 star hotel like its rated but it was sadly not. Its a active retirement home and there was bugs everywhere. Staff was pretty nice though. Beds are hard too!
Bug int the shower
Stayed 1 night in Apr 2025

8/10 Good

samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is in the process of transitioning from an assisted living to a hotel. It was definitely a different environment but everyone was friendly in the room was much larger than we expected. After several days long car ride my children were happy to have all the room to run around and play games.
Stayed 1 night in Apr 2025

10/10 Excellent

Jim

Stayed 1 night in Apr 2025

10/10 Excellent

EVELYN J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A favorite

A lovely newer hotel, Enchanted is clean and beautiful. The staff were very friendly and helpful. Best place we have ever stayed in Roswell NM
Stayed 1 night in Apr 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Enchanted Suites was a great value and very comfortable. I highly recommend.
Stayed 1 night in Mar 2025

10/10 Excellent

Kailish

Liked: Cleanliness, staff & service, property conditions & facilities
It's super quite and private. Staff was attentive and kind. Facility was clean and organized. Trully, looking forward to staying again.
Stayed 2 nights in Mar 2025

8/10 Good

Alonso

Travelled with partner
Liked: Amenities
Very comfortable beds and big room
Stayed 1 night in Mar 2025

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and kind through the whole stay. The rooms were very clean and comfortable. If something was missing or we needed something for the room, the staff was quick to replace or give to us. The game room was very fun and allowed us to enjoy the hotel more without having to leave. The hotel felt very safe and clean and neighbors were very respectful. Definitely would stay again.
Stayed 1 night in Mar 2025