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Urban Lounge Sleepery, SureStay Collection by BW

3.5 star property

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Photo gallery for Urban Lounge Sleepery, SureStay Collection by BW

A hotel room with two beds, a desk, a chair, and a balcony with a view of trees.
A pool area with a building in the background, outdoor seating, and a mural.
A modern interior with a colorful wall mural, a wooden floor, and a staircase.
A hotel room with two beds, a TV, a small table, and a sofa.
A corner room with a wooden table and two white chairs, a window with a view of a pool and trees, and a white refrigerator.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
1286 Arawa St, Rotorua, Bay of Plenty, 3010
  • Place, Eat Street
    ‪6 min walk‬
  • Place, Tamaki Maori Village
    ‪10 min walk‬
  • Place, Rotorua Central Mall
    ‪10 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Queen + 1 Single with Kitchenette & Ensuite bathroom

A hotel room with two beds, a standing fan, and a window with curtains.

Queen + 1 Single with Kitchenette & Ensuite bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Queen Bed with Shared bathroom

A hotel room with a large bed, a bedside table with a lamp, a window with curtains, and a wall-mounted fan.

Queen Bed with Shared bathroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Queen Studio + 1 Single & Ensuite bathroom

A hotel room with a bed, a shower, a small stool, and a table with a chair.

Queen Studio + 1 Single & Ensuite bathroom

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Studio (2 Queen Beds) & Ensuite bathroom

A hotel room with two beds, a TV, a small table, and a sofa.

Twin Studio (2 Queen Beds) & Ensuite bathroom

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

A hotel room with a sofa, a bed, a bunk bed, a small table, and a large window with curtains.

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Queen Studio & Ensuite bathroom

A hotel room with a bed, a sofa, a small table, a TV, and a view of the outdoors.

Queen Studio & Ensuite bathroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Family Room with Share Bathroom

A dormitory room with bunk beds, a desk, and a chair.

Junior Family Room with Share Bathroom

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Single room with Shared bathroom

A small, single-bed room with a window, a desk, and a chair.

Single room with Shared bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

1 Queen And 1 Single, Non-Smoking, Standard Room, Balcony, Work Desk, Mini Fridge, Wi-Fi

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

1 Queen 1 Bunk Bed, Non-Smoking, Family Room, Economy Room, Sofabed, Wi-Fi, Shared Bathroom

  • Sleeps 6
  • 1 Single Sofa Bed, 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

1 Queen Bed, Non-Smoking, Standard Room, Balcony, Work Desk, Mini Fridge, Wi-Fi

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

View from room
Rydges Rotorua
Whakarewarewa
  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,181 reviews
The price is €88
includes taxes & fees
18 Aug - 19 Aug
Rydges Rotorua

About this property

Urban Lounge Sleepery, SureStay Collection by BW

This smoke-free hotel features an outdoor pool, self parking, and express check-out. WiFi in public areas is free.
Urban Lounge Sleepery, SureStay Collection by BW offers 32 accommodations with hair dryers and complimentary toiletries. LED televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Urban Lounge Sleepery, SureStay Collection by BW. During your stay, you're just a quick walk from Kuirau Park. Enjoy features like free WiFi in public areas, plus an outdoor pool and breakfast (surcharge).
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • To-go breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Steps from Kuirau Park and 6 minutes by foot from Eat Street
Urban Lounge Sleepery, SureStay Collection by BW offers its guests an outdoor pool and express check-out. WiFi is free in public spaces. For a fee, parking is available.

This 3.5-star Rotorua hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 9:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (NZD 10 per night)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 9:00 AM to 11:00 AM for a fee: NZD 15 per person

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV

More

  • Heating
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's U Hotel Group mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately NZD 15.00 per person
  • Uncovered self parking fee: NZD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's U Hotel Group mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

U Hostel Rotorua
Urban Lounge Sleepery Hotel
Urban Lounge Sleepery Rotorua
Urban Lounge Sleepery Hotel Rotorua

Urban Lounge Sleepery, SureStay Collection by BW Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 142 reviews
Rating 8 - Good. 46 out of 142 reviews
Rating 6 - Okay. 21 out of 142 reviews
Rating 4 - Poor. 4 out of 142 reviews
Rating 2 - Terrible. 10 out of 142 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

tula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and beds were comfortable
Stayed 1 night in Apr 2026
Verified review

8/10 Good

YEAN LENG

Liked: Cleanliness, staff & service
The location is excellent, with easy access to nearby dining options. The bathroom is a bit dated, but overall the stay offers good value for the price.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really.helpful stuff, nice location and a good room size. Would recommend to anyone staying in Rotorua
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Claude-Andre

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
School trip from Whangārei. Service and facility perfect
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just fjjished a 3 night stay here and it was fantastic. The staff were all so friendly and helpfu. I was 1 adult traveling with 4 children for the school holidays and they kivedbitvtoo, especially the heated pool. Thank you Prasad and your awesome team, we'll be back 😊
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Jess

Liked: Amenities
Convient for a quick stay
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Alfie

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding staff, complimentary room upgrade, warm pool, good facilities. Our favourite in NZ so far!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, bed linen and towels. Well equipped kitchen. Staff helpful and courteous.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, thanks.
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good layout for family, comfortable bed and friendly staff
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Yuncheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well maintained property
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

KARINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Cool layout, very friendly staffs. Good location.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Neville

Liked: Cleanliness, staff & service, amenities
Friendly staff. Good parking. Close to town
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay. Wish I stayed longer
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Anita

Liked: Cleanliness
Clean room. Interesting set up but clean large room. Very much appreciated.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Mitsuo

Check in and check out were completed fully online, which was useful.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay to explore Rotorua and its sourroundings. Comfortable beds, very clean room, enough space for two people.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes looks like havent been to the kitchen
Stayed 1 night in Apr 2026
Verified review

8/10 Good

KAORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and kind.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

JANE

Liked: Cleanliness
The room was clean and the bed comfy, the layout was a bit odd with 3 separate rooms for sink, toilet and shower This is not the place for anyone who has difficulty with stairs no elevator and the shower had a 25cm step up We didn't use the pool or mess hall At check in they were trying to have everyone use a self serve and download an app for the key which wasn't working very well Location pretty good with a lot of restaurants nearby, and right across from a free park where you could see geothermal features
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Claire

Disliked: Cleanliness, staff & service, amenities
After hours check in did not work for us
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
It was good value for money. The spa-warm swimming pool was excellent.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Mayumi

Liked: Cleanliness, amenities, property conditions & facilities
it was very good. the room, kitchen, shared shower was all good and clean. it is close from the center and a park with free hot springs for foot. glad that i stayed here.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful. Pleasant stay
Stayed 3 nights in Oct 2024