8/10 Good
ERICA
Travelled with partner
23 Mar 2025
This historic old building away from light pollution not far from Santa’s Village or City Center is one of a kind. A series of unfortunate events resulted in 36 hours of travel from Florida to Amsterdam and lost luggage. Desperately in need of sleep and smooth sailing for the Finland portion of our trip. I have so many wonderful things to say about the whole experience but there was some miscommunication that our already extremely tight budget really put us in a tough spot. First off I don’t want this to come off as we did not enjoy our stay or that it was anyone’s fault really booked for 17.03.2025 -20.03.2025 and another hotel in Levi 20.03.2025-22.03.2025 in June for my boyfriend’s first international trip for his 30th! We checked out Tuesday morning and enjoyed half a day in Rovaniemi then drove 2.5 hours to what we thought was our next hotel in Levi arriving at 1930 thinking we had reservations Wednesday night but I was wrong. I know customer service is different in the EU but wow why the heck wouldn’t you want to inform or inquire why a guest was checking out early. I’m not rich I cannot just pay for 3 nights use two then buy another night elsewhere. I emailed the hotel immediately and I was told people check out early all the time and it is not their business to ask why. This situation resulted in 229£ of a night reserved lost here 180£ for the sauna cold plunge that was an extra fee not disclosed and 166£ for a crappy hotel in Levi for a total of 575£ screw up.
ERICA
Stayed 3 nights in Mar 2025