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SureStay Plus Hotel by Best Western Rocklin

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Rocklin

Individually furnished, desk, laptop workspace, iron/ironing board
Room amenity
Reception
Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen) | Private kitchenette
Free breakfast

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
4480 Rocklin Rd, Rocklin, CA, 95677
  • Sierra College
    ‪8 min walk‬
  • Quarry Park
    ‪10 min walk‬
  • Westfield Galleria at Roseville
    ‪4 min drive‬
  • Sacramento, CA (SMF-Sacramento Intl.)
    ‪36 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen) | Room amenity

Suite, 1 King Bed, Non Smoking, Kitchen (with Single Sofabed, Full Kitchen)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.8 out of 10
Good
(18 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(56 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(46 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

7.8 out of 10
Good
(11 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(21 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Rocklin

Hotel with free breakfast, a quick walk to Sierra College
Along with coffee/tea in a common area, this smoke-free hotel has a business center and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, a TV in a common area, and RV/bus/truck parking are onsite.
SureStay Plus Hotel by Best Western Rocklin offers 104 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Rocklin. During your stay, you're just a quick walk from Sierra College. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Amenities include a business center, a multilingual staff, and an elevator
  • Guests speak favorably about the clean accommodations and the location
  • 5 minutes by foot from Sierra College and a 2-minute drive from Johnson-Springview Park
  • Dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. You'll find a business center on site. Free breakfast is available. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Rocklin. Free self parking is available.

This Rocklin hotel is smoke free.

Guests are served free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Handrails in hallways (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heritage Express Rocklin
SureStay Plus Hotel Best Western Rocklin
Heritage Inn Express
Heritage Hotel Express Rocklin
Heritage Inn Express Rocklin Hotel Rocklin
Heritage Express
SureStay Plus Best Western Rocklin
Surestay Plus By Best Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel
SureStay Plus Hotel by Best Western Rocklin Rocklin
SureStay Plus Hotel by Best Western Rocklin Hotel Rocklin

SureStay Plus Hotel by Best Western Rocklin Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 394 out of 1007 reviews
Rating 8 - Good. 218 out of 1007 reviews
Rating 6 - Okay. 168 out of 1007 reviews
Rating 4 - Poor. 112 out of 1007 reviews
Rating 2 - Terrible. 115 out of 1007 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Just dirty mostly old
Stayed 1 night in Jun 2025

6/10 Okay

LeAnn

Stayed 1 night in Jun 2025

10/10 Excellent

Jamie

Travelled with partner
Liked: Amenities, property conditions & facilities
The mattress was comfortable for a hotel. It was firm, which I like. Soap, shampoo, container, body wash and lotion all all provided and decent. I will defiantly stay again in the future.
Stayed 1 night in Jun 2025

4/10 Poor

Bejan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
17 minutes to check in with only one person in front of us. Otherwise would have been better than expected overall experience. Good value for the price.
Stayed 1 night in Jun 2025

8/10 Good

Mark

Travelled with family
Liked: Property conditions & facilities, room comfort
Good stay. Lot of dogs one across from us barking a lot. Other than that nice stay
Stayed 2 nights in Jun 2025

4/10 Poor

Destinee

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old, dirty, staff rude and unprofessional
Stayed 4 nights in Jun 2025

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
All of the staff was very helpful and nice. We enjoyed our stay.
Stayed 2 nights in Jun 2025

8/10 Good

Linda

Stayed 1 night in Jun 2025

8/10 Good

Anish

na
Stayed 1 night in Jun 2025

4/10 Poor

Alex

Travelled with family
Disliked: Room comfort

On my “not-to-stay-again” list

Hotel seemed dated. Showers/tub need attention, beds were hard, tv channels are static-ky. Not worth $250/night, but it was the closest hotel available to our event.
Stayed 2 nights in Jun 2025

8/10 Good

Antonio

Stayed 1 night in Jun 2025

6/10 Okay

Troy

Travelled with family
I like how this place is close to where my daughter plays basketball. It is pretty centrally located. There are alot of businesses within 10 min away.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I needed to cancel n had paid the insurance to be able to cancel m they still charged me
Stayed 2 nights in Jun 2025

6/10 Okay

Kasey

Staff was very friendly
Stayed 2 nights in Jun 2025

8/10 Good

Rodolfo

Disliked: Property conditions & facilities
Good value
Stayed 1 night in Jun 2025

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service
Disliked: Amenities
The rate was over 200$ plus a 100$ hold for a room that had poor ac, no bathroom vent, extremely small walkway around the beds Pool was dirty no pool towels barely any lounge chairs parking was awful no where to park Elevator was old smell and made loud humming creaking noises when in uses
Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Kimrey

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like that it is clean, comfortable and has a good free breakfast. The cold lemon water always available is a nice touch. Great bath towels!! The staff is always friendly and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Luis

Stayed 2 nights in Jun 2025

6/10 Okay

juliet

Stayed 1 night in Jun 2025

6/10 Okay

Analiza

Travelled with family
6/4/25 The mattress was not comfortable as you could feel the springs when lying down.
Stayed 1 night in Jun 2025

6/10 Okay

juliet

Liked: Staff & service
Disliked: Room comfort
The breakfast is mediocre, the mattress was bad, it was old and sinking down, IIt hurt my back. The air conditioner running was noisy, some of the staff was hostile and disrespectful to customers, especially the bellman. The front desk customer service was friendly and helpful.
Stayed 1 night in Jun 2025

2/10 Terrible

Hozue, South Pasadena

Disliked: Cleanliness, amenities, property conditions & facilities
The coffee maker was broken. The refrigerator was also broken. The toilet was often clogged.
Stayed 4 nights in May 2025

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property has no hot water. Moved us to new room with hot water. Next morning there no water- none. No hot, no cold. Staff says this has been going on for more than a couple of weeks. Other guests tried three different room moves unsuccessfully. Knowing this issue existed, they continued to rent rooms without any notice to customers. This place should not be in business. Expedia should drop them immediately.
Stayed 2 nights in May 2025

10/10 Excellent

Mary

Stayed 1 night in May 2025