4/10 Poor
Annabellane, Elk Grove
Travelled with family, Travelled with group
4 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities
The staff in the front desk was terrible. and rude.I was treated like some homeless begging for food. Why should it be that way? I am a fully paid customer. This staff had NO consideration at all. I stayed there with friends to attend my girlfriend’s bday celebration held at their event hall
I was given the worst treatment ever as I forgot my CA ID . It was a hectic day and I totally forgot my ID and I was turned away . I pleaded with that person Sam, tried to give what I have on hand, it was a human error, but showed no compassion. I asked for the Manager on duty hoping he/she could make exceptions since the room is already paid in full, but he said there was NO MANAGER. How is that possible? I also showed a picture of my ID on my phone with my face and all information that matches my reservations, just the code should be enough to check in. The Front desk person’s name was SAM, I will never forget that face and name. In addition I showed him other forms of ID, a Costco card with my picture on it , another is my Medical insurance card and also the code that was sent to me when I tried to check in early. My friends showed their IDs and credit card to support the check in process . My girlfriend who was the event planner for that night even tried to plead with him and yet he didn’t allow me to check in. Everything was paid the day before through Expedia. My girlfriend used her card for the deposit of $100 and it hasn’t been reimbursed as I am writing.
Annabellane
Stayed 1 night in Oct 2025