2/10 Terrible
Amy S.
27 Jul 2019
Disliked: Cleanliness
This is not a true reflection of what you pay for!!!
The pictures of the outdoor space in this villa are great, sadly this is not what is available on arrival. We chose a 3 bed villa as this showed steps into the pool not a ladder. The awning would give good shade and the rattan furniture would make sitting outside a pleasant experience. None of this was at the villa when we arrived. The pool had a portable ladder to lug into every day. We asked for a different villa as we required steps into the pool and was given a swap and told this was our only option as they were full. There is no awning, no rattan furniture no shade hut, just cheap plastic chairs and a table. There were weeds growing through the patio slabs. We asked why this was and were told that none of this was available at the residence. The pool struggled to be an 8x4 m in size. Inside it was spacious but the lovely beds with duvets and plump pillows shown in the pictures were again sadly missing. There was a squeaky metal bed and a caravan bed both with very shallow mattresses and nothing that passed as pillows. They were hard and uncomfortable. The kitchen is as shown but a far older model. There was no WiFi unless you stood in reception and there is no bakery service on site. The 3rd bedroom had a picture of a gollywog in it, unacceptable on our opinion. The pool was cleaned once a week but the filter and pump did not work at all for the first 8 days and then only for 3 days there is no warning of pool cleaning and this did last a morning, the pool had a huge grime mark around it. The pool cover can only be used by someone who is quite strong as it cranks and is heavy. The patio door did not fit or lock and the white goods were 2nd rate. The extortionate damage liability and end of clean stay are excessive - it is clearly not cleaned by anyone else than the residents. I have used homeaway before and been really pleased but was dismayed that this company is a premier partner. It is a rip off and fraudulent we got in the car daily to buy bread paid for WiFi and chairs to relax in. Would not recommend this to anyone. We did email Madame-et vacances and they said we only bought a 3 bed villa anything else would be at the owners discretion,and in fact only 1 villa is as the photos show. I really would hope others have not been deceived as we have.
Amy S.
Stayed 14 nights in Jun 2019