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Mercure Saint Malo Balmoral

4.0 star property

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Photo gallery for Mercure Saint Malo Balmoral

A modern hotel with a glass facade, a visible lobby area with seating, and a sign reading "Mercure Hotel".
A modern hotel lobby with seating areas, a reception desk, and artwork on the walls.
A hotel room with a bed, two wall-mounted lamps, a night view painting, and a chair by the door.
A modern living room with a sofa, armchairs, and a coffee table.
A modern building with a clean, tiled exterior and a narrow pathway lined with greenery and outdoor seating.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
24 Rue Theodore Monod, Saint-Malo, Ille-et-Vilaine, 35400
  • Place, Port of Saint-Malo
    ‪12 min walk‬
  • Place, Sillon Beach
    ‪13 min walk‬
  • Place, St. Malo Citadel
    ‪20 min walk‬
  • Airport, Dinard (DNR-Dinard - Pleurtuit - Saint-Malo)
    ‪21 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

A hotel room with a bed, a night view painting, a nightstand with a lamp, a bathroom with a sink and mirror, and a large mirror.

Classic Room, 1 Double Bed

8.2 out of 10
Very good
(10 reviews)
  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a night view painting, a nightstand with a lamp, a bathroom with a sink and mirror, and a large mirror.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 1 Double Bed with Sofa bed

A hotel room with a bed, a sofa, a nightstand with a lamp, a painting on the wall, and a door.

Family Suite, 1 Double Bed with Sofa bed

  • City view
  • 45 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed with Sofa bed

A hotel room with a bed, a chair, a floor lamp, and a painting on the wall.

Superior Room, 1 Double Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with a large bed, a bedside table with a lamp, a mirror, and a painting on the wall.

Superior Room, 2 Single Beds

  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Privilege, Room, 1 Double Bed, Balcony

A hotel room with a bed, two wall-mounted lamps, a night view painting, and a chair by the door.

Privilege, Room, 1 Double Bed, Balcony

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

Mercure Saint Malo Balmoral

A bar/lounge, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite. Housekeeping is available on request.
Mercure Saint Malo Balmoral offers 77 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Mercure Saint Malo Balmoral, you'll be within walking distance of St. Malo Citadel. Enjoy features like free WiFi in public areas, plus a bar and a 24-hour business center.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served weekdays for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Just a 4-minute drive from St. Malo Citadel and a few minutes from Saint-Malo Ferry Port
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1292 square feet (120 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Saint Malo Balmoral. Parking is available for a fee.

This 4-star Saint-Malo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 15 metres
  • Parking on site (EUR 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 18 to 22 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Ecotours
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,292 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.05 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 to 22 per person
  • Self parking fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Balmoral
Best Western Balmoral Saint-Malo
Mercure Saint Malo Balmoral Opening March 2016 Hotel
Best Western Hotel Balmoral Saint-Malo
Mercure Balmoral Opening March 2016 Hotel
Mercure Saint Malo Balmoral Opening March 2016
Mercure Balmoral Opening March 2016
Mercure Saint Malo Balmoral Hotel
Mercure Balmoral Hotel
Mercure Balmoral
Mercure Saint Malo Balmoral Hotel
Mercure Saint Malo Balmoral (Opening March 2016)
Mercure Saint Malo Balmoral Saint-Malo
Mercure Saint Malo Balmoral Hotel Saint-Malo

Mercure Saint Malo Balmoral Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 367 out of 713 reviews
Rating 8 - Good. 287 out of 713 reviews
Rating 6 - Okay. 40 out of 713 reviews
Rating 4 - Poor. 14 out of 713 reviews
Rating 2 - Terrible. 5 out of 713 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with lovely staff in a good position
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ainur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a perfect location! Just 3 minutes from the station (ideal for the bus to Mont Saint-Michel) and about 20 minutes from the beach. The rooms are very clean and the breakfast is delicious. I loved the variety of pastries and the fact they had hot options like eggs, bacon, and chicken. Would definitely stay again!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly lovely stay!
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Staff was exceptional.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Rupert

Liked: Cleanliness, staff & service
Good breakfast, nice big room.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Natasha C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the old town.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Near the train station and a walk away from the Walls of St Malo. Would stay again.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Muthana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good Hotel
Stayed 8 nights in Feb 2025
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the train station and a modern, clean hotel
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location for the train station (basically across the street), and still walkable to the historic city center.
Stayed 1 night in May 2022
Verified review

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel - clean, convenient, well placed with only 15 minutes walk from the old town / fortress... need to reserve your parking ahead of time!
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very comfortable and so spacious. The hotel is conveniently located and we had a good experience.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Gwion

Liked: Cleanliness, staff & service, property conditions & facilities
Well presented, clean, pleasant staff, comfortable room.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night stay St Malo

2 night stay in St Malo, hotel was conveniently situated with a 15 minute walk into the center
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was modern and well kept. Handy to train and bus station. Staff were very friendly.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train, friendly staff, clean hotel. Thank you!
Stayed 1 night in Apr 2025
Verified review

8/10 Good

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice modern hotel. Parking nearby that was safe and cheaper option than the hotel parking.
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location to get to the sea front by foot or bus. hotel room is v spacious and and comfortable.
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train station. Very nice breakfast buffet. I wish the staff had a uniform or at least a jacket so I knew who was staff.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the train station and only a 10 minute walk to the old walled city of St Malo. It is a good example of a reliable hotel chain.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to Inter Musos - just!
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Doan Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious modern rooms w heater for towels!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
This is a convenient hotel very close to the train station and car rental area. The room was clean and had a nice shower. It was an easy10 minute walk into the town of St Malo. We had breakfast in a nice small cafe across from the train station.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station, it's a 20 minutes walk to the city center (which is some kind of a tourist trap, at least in August). There are a good restaurants nearby. Maybe not too romantic, but very reasonable
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Petr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple yet nice

Nice basic place to stay in Saint Malo - I choose it for its location just few metres from the train station - convenient if you travel for work by train.
Stayed 2 nights in May 2023