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Hotel Metropolitan Saitama Shintoshin

3.5 star property

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Photo gallery for Hotel Metropolitan Saitama Shintoshin

Executive Twin Room
Lobby sitting area
Cleanliness standards
Cleanliness standards
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

View in a map
11-1 Shintoshin, Chuo-ku, Saitama, Saitama, 330-0081
  • Place, Keyaki Hiroba
    ‪1 min walk‬
  • Place, GMO Arena Saitama
    ‪1 min walk‬
  • Place, Japan Mint Saitama Museum
    ‪12 min walk‬

Room options

View all photos for Superior Double Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Superior Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Twin Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Single Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Single Room

9.4 out of 10
Exceptional
(38 reviews)
  • City view
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Semi Double Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Semi Double Room

9.6 out of 10
Exceptional
(26 reviews)
  • City view
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.8 out of 10
Excellent
(29 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Triple Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Twin Room

Executive Twin Room | Living area

Executive Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Semi Double Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Semi Double Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Hotel Metropolitan Saitama Shintoshin

A restaurant, a coffee shop/cafe, and self parking are available at this hotel. WiFi in public areas is free. Other amenities include a microwave in a common area, dry cleaning, and laundry facilities.
Hotel Metropolitan Saitama Shintoshin offers 157 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Housekeeping is provided daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Metropolitan Saitama Shintoshin. During your stay, you're just a quick walk from GMO Arena Saitama. Free WiFi in public areas, a restaurant, and a coffee shop/cafe are available.
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include convenience store, laundry facilities, and an elevator
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Steps from GMO Arena Saitama and a 4-minute drive from Nack5 Stadium Omiya
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. Hotel Metropolitan Saitama Shintoshin also features a vending machine, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Saitama hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
カフェ クロスヤード - This café serves breakfast, lunch, and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (JPY 3,300 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 2,600 for adults and JPY 1,500 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • カフェ クロスヤード

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • Lift

More

  • Designated smoking areas (fines apply)
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches used
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2600 for adults and JPY 1500 for children
  • Self parking fee: JPY 3300 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Metropolitan Saitama-Shintoshin
Metropolitan SaitamaShintoshi
Hotel Metropolitan Saitama Shintoshin
Hotel Metropolitan Saitama Shintoshin Hotel
Hotel Metropolitan Saitama Shintoshin Saitama
Hotel Metropolitan Saitama Shintoshin Hotel Saitama

Hotel Metropolitan Saitama Shintoshin Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 583 out of 852 reviews
Rating 8 - Good. 222 out of 852 reviews
Rating 6 - Okay. 33 out of 852 reviews
Rating 4 - Poor. 6 out of 852 reviews
Rating 2 - Terrible. 8 out of 852 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Great location, easy access train station, shopping center.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Shaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good local. Next to train station. Big mall next to the hotel.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 min walk from exit of Saitama-Shintoshin station. Super convenient and close to many restaurants. Staff are very friendly and helpful.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Shoko

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Qianye

Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location!
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

C

Liked: Cleanliness, amenities, property conditions & facilities
Staff is nice and very helpful. Extended my stay after the first night. Like the environment around and close to JR.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Po Wah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just next to train station and shopping malls
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Nik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for several nights. Nice hotel room. Conveniently located near shopping and train station.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Hisaaki

Clean and tidy.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great experience with excellent service.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Ashley

Liked: Staff & service, amenities, property conditions & facilities
I liked how quiet my stay was. Rooms were nice. It was also super convenient to be located so close to the train station and the arena.
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Abdullah

Beds were not comfortable. Staff didn’t let me have 30 min late checkout. Same breakfast everyday- we were there for 6 nights and all we ate was croissant.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Chizuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice, cozy hotel. It’s pretty close to the Saitama Sin Toshin Station and Saitama Arena. It’s very convenient.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Mayu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at very convenient place. Room was clean and spacious. Buffet had great choices of Japanese/western food
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic access for Billie EIlish's HMHAS tour at Saitama Super Arena. With a 7-Eleven & Lawson right across the public square, ticket collection was super easy and the train station is literally next door. The room was perfect for a short concert stay, and the breakfast buffet was great.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Sherwin Mark

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean and convenient
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Jennifer

I attended an event at the super arena. Absolutely amazing location for train station and event.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for attending events at Saitama super arena.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

SHINICHI ALVIN

Liked: Amenities
I like the service, very good
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Room was very clean and all amenities were provided in the room. Very good location, the hotel is closed to the train station, cocoon city malls, convenience stores and many restaurants. Front desk and restaurant staffs were very polite and helpful. We will definitely book this hotel again on our next trip to Japan! ❤️
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the hotel earlier than check in time, but the staff was accommodating with holding my bag's until check in time. When I arrived to check in they already had my bags put into my room for me. So many more things the staff did, but I must say the experience was just awesome. I wish there was a six star rating because this hotel deserves it. From the room, to the breakfast, to the service, and definitely the staff.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Anzu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station. Breakfast is served until 10am so you can relax. The buffet is very delicious. There are no steps in the bathroom. Quiet. The only view from the window was the building in front of me. It was a bit difficult for a 4-day stay.
Stayed 4 nights in Jun 2025