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SureStay by Best Western Salt Lake City Downtown

2.0 star property

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Standard Room, 2 Queen Beds, Non Smoking
Lobby
Free daily buffet breakfast
Free daily buffet breakfast
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1009 S Main St, Salt Lake City, UT, 84111
  • Place, Smith's Ballpark
    ‪8 min walk‬
  • Place, Liberty Park
    ‪15 min walk‬
  • Place, Salt Palace Convention Center
    ‪5 min drive‬
  • Airport, Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

SureStay by Best Western Salt Lake City Downtown

This hotel features an outdoor pool, a seasonal outdoor pool, and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and ATM/banking services.
SureStay by Best Western Salt Lake City Downtown offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at SureStay by Best Western Salt Lake City Downtown. During your stay, you're just a quick walk from Smith's Ballpark. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities and an ATM
  • Onsite recreation includes segway rentals/tours
  • Guests speak favorably about the clean accommodations and the overall condition of the property
  • Just a 4-minute drive from Salt Palace Convention Center and a few minutes from Temple Square
  • Dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. An outdoor pool, ski storage, and laundry facilities are also featured at the business-friendly SureStay by Best Western Salt Lake City Downtown. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Salt Lake City hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 29 and close September 02.
  • Pool access available from 9:00 AM to 9:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 275 out of 1006 reviews
Rating 8 - Good. 243 out of 1006 reviews
Rating 6 - Okay. 164 out of 1006 reviews
Rating 4 - Poor. 137 out of 1006 reviews
Rating 2 - Terrible. 187 out of 1006 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff is great! Very convenient location.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, bed and pillows were very comfortable.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nice. The breakfast was very good.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very attentive and willing to help. Housekeeping is amazing every time we stay.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
For the money it is a good place with a gated parking lot
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Very nicely updated and clean property located a short walk from the light rail. Appreciated the hot breakfast each morning, too.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking with room key—-safe
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
The room was clean and not run down.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, gated hotel. We had an amazing stay. Its pet friendly and very close to downtown.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Lesley

Liked: Staff & service
Friendly staff. Close to downtown.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
My husband and I enjoyed our stay. What we loved the most was our wonderful, comfortable bed! The sheets smelled so clean, and there were lots of pillows! I love pillows! The hot breakfast was yummy, too! 😋
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Judith

Liked: Cleanliness
Was clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, amenities, property conditions & facilities
Was a great costumer service
Stayed 1 night in Feb 2026
Verified

4/10 Poor

eric

Liked: Property conditions & facilities
Disliked: Cleanliness
Staff was very professional and pleasant, but the floor in our room was very dirty. Also, we could hear everyone around us, above us and other the rooms adjacent.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
Conveniently located to downtown, surprisingly quiet, safe with a gated entry and outdoor access to the rooms vs a noisy hallway. Room was well set up, clean, bed was comfortable, serves a full breakfast. I would stay here again.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jesse

Room was clean, staff was courteous, and the fact that it was gated and had cameras was a major plus (+)
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities
Clean room. Great customer service.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Audon

Always enjoy staying there
Stayed 1 night in Feb 2025
Verified

8/10 Good

Carolyn

Liked: Cleanliness, property conditions & facilities
Quiet clean room and decent breakfast!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are comfortable and the location was good. The staff were helpful and the daily breakfast had several hot items that are better than other continental breakfast options from other properties. Really liked that the parking lot had a gate.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and the rooms were clean and comfortable.
Stayed 1 night in May 2025
Verified

2/10 Terrible

Kirsti

Disliked: Cleanliness, amenities, property conditions & facilities
Run down room. Gaps in flooring exposed to subfloor. Subpar run down furnishings. Scary part of town. Would never stay there again.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Stormie

Liked: Amenities
close to everything down town. we loved our room.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to the places we visited.
Stayed 2 nights in Oct 2024