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SureStay by Best Western Salt Lake City Downtown

2.0 star property

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Photo gallery for SureStay by Best Western Salt Lake City Downtown

Reception
Standard Room, 2 Queen Beds, Non Smoking | Bathroom
Lobby
Exterior
Standard Room, 2 Queen Beds, Non Smoking

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Laundry
  • Pool

Explore the area

View in a map
1009 S Main St, Salt Lake City, UT, 84111
  • Place, Salt Palace Convention Center
    ‪5 min drive‬
  • Place, Temple Square
    ‪5 min drive‬
  • Place, Delta Center
    ‪5 min drive‬
  • Airport, Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,107 reviews
The price is €88
includes taxes & fees
13 Nov - 14 Nov
Comfort Inn & Suites Salt Lake City I-80 I-15 Downtown

About this property

SureStay by Best Western Salt Lake City Downtown

Hotel with free breakfast, near City Creek Center
This hotel features an outdoor pool, a seasonal outdoor pool, and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and ATM/banking services.
SureStay by Best Western Salt Lake City Downtown offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at SureStay by Best Western Salt Lake City Downtown. During your stay, you're just a quick walk from Smith's Ballpark. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities and an ATM
  • Onsite recreation includes segway rentals/tours
  • Guests speak favorably about the clean accommodations and the overall condition of the property
  • Just a 3-minute drive from Salt Palace Convention Center and a few minutes from City Creek Center
  • Dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. An outdoor pool, ski storage, and laundry facilities are also featured at the business-friendly SureStay by Best Western Salt Lake City Downtown. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Salt Lake City hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 29 and close September 02.
  • Pool access available from 9:00 AM to 9:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 256 out of 1002 reviews
Rating 8 - Good. 244 out of 1002 reviews
Rating 6 - Okay. 176 out of 1002 reviews
Rating 4 - Poor. 136 out of 1002 reviews
Rating 2 - Terrible. 190 out of 1002 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is well maintained for an older property. The best parts were the friendly staff and the hot, full breakfast! The worst parts were the 'too soft' bed and the part of downtown you would not want to go for a morning walk.
Stayed 1 night in Aug 2025

6/10 Okay

Terry

Liked: Cleanliness, room comfort
Breakfast was sad no sausage as advertised and not many options
Stayed 1 night in Jul 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel everything I needed as a solo male traveler. It had a frig, a microwave, free gated parking, decent internet, an outside pool and a free breakfast at a really low rate. After all the taxes and surcharges I think I only paid $95 so it was very affordable. The location is not great as it’s maybe a mile from the busier parts of downtown and yes I did see some homeless people in the area but it worked well for me.
Stayed 1 night in Jul 2025

10/10 Excellent

Quinn

Stayed 1 night in Jul 2025

8/10 Good

Eden

Stayed 2 nights in Jul 2025

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Rizza, Los Angeles

Stayed 3 nights in Jun 2025

8/10 Good

Lynell or Brad

Liked: Cleanliness, property conditions & facilities, room comfort

Nice and clean.

Fabulous, clean hotel i had just 2 issues, 1-the noise from outside, totally not your fault but im not sure i will stay here again because of the noise. 2- please.have the AC on and running before guests arrive. I checked in around 9pm and my room was so hot that it did not cool off all night.
Stayed 1 night in Jul 2025

4/10 Poor

Carolina, El Paso

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
This is more like a Motel absolutely not for families. This is more for single persons, bikers, truck drivers, construction workers or homeless.
Stayed 1 night in Jul 2025

10/10 Excellent

Cherri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. Room was nice. Will stay here again.
Stayed 1 night in Jul 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

2/10 Terrible

Brad

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty, VERY dirty Hair in tub hair on floor. very loud guests (not in their control) but when I asked for it to be corrected they never acted on it. said they would call and did not. I ended up leaving early and did not get a refund for the days I was not there. first night basically did not sleep because of the noise. Tough part is they just do not follow-up to make it better.
Stayed 3 nights in Jun 2025

8/10 Good

Carolyn

Liked: Cleanliness, property conditions & facilities
Quiet clean room and decent breakfast!
Stayed 1 night in Jun 2025

10/10 Excellent

Jeana

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Like how it had a gate at night that locked ppl out unless you had your key card in the area where the motel is and it was vary clean and quite.
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleased

The room was clean and comfortable. Parking was great had plenty of spaces. Locotion was just,a short Drive to Huntsmans cancer institute. So not a long drive to get there.
Stayed 1 night in Jun 2025

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities, room comfort
Good hospitality, great breakfast. Floors in room were not very clean
Stayed 1 night in Jun 2025

10/10 Excellent

jack

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

6/10 Okay

Tara

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
the room had no air conditioning and there were bugs
BUGS
Stayed 1 night in May 2025

2/10 Terrible

Andy

Disliked: Cleanliness, property conditions & facilities, room comfort

Couldn’t stay

Unfortunately the area was too sketchy and room unclean for me to stay so I immediately booked another room. Such a bummer!
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

I didn't feel safe

Not a great area, surrounded by dr*g users and unhoused individuals, and we heard a lot of gunshots. The place was not well cleaned. The people running the place were nice, friendly and welcoming, but there were plenty of people who seem to be living at the hotel who I hope are getting back on their feet, but appeared to still hold a 'particular lifestyle.'
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms seemed a bit old a little run down, but it was it was tolerable. Love the gated parking lot and had plenty of spaces to park.
Stayed 3 nights in May 2025

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Veronica

Stayed 4 nights in May 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
No problems, kind and attentive staff. I felt right at home on my vacation.
Stayed 4 nights in May 2025