"Front desk young blonde female was excellent on our arrival. Breakfast colleagues were very self indulgent, was t sure why all the ego’s. Roof terrace ... " More
19 Jun 2023 by Guest Relations Manager
Dear Alan,thank you very much for your visit and taking your time to share your impressions with us. Our Rooftop Bar & Restaurant is operated by another company and the table division is therefore organised by them. We will gladly forward your feedback to them!We are sorry to hear that check-out wasn't as smooth as you expected and we can assure you that it was an exceptional case that doesn't match our stadards. We sincerely apologize for that. Still, we hope you will give us a second chance to convince you with our great service.If there is anything else we could help you with at this point, please feel free to reach out to us.Until then, we send you our best regards from Salzburg,Your Hotel Stein Team
18 Apr 2023 by Guest Relations Manager
Sehr geehrter Gast!Vielen Dank für Ihr wertvolles Feedback. Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, um Ihre Meinung mitzuteilen. Wir haben Ihre Kommentare zur Kenntnis genommen und werden das Team informieren, um unseren Service für zukünftige Gelegenheiten zu verbessern. Vielen Dank für Ihre Nachricht und wir freuen uns, Sie wieder bei uns begrüßen zu dürfen. Beste Grüße,Ihr Hotel Stein Team
4 Dec 2019 by The team of the Hotel Stein
Thank you!