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Hotel Portobelo Plaza las Ámericas

3.5 star property

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Photo gallery for Hotel Portobelo Plaza las Ámericas

Family Triple Room
Outdoor pool, pool umbrellas, pool loungers
Reception
Reception
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Restaurant
  • Air-conditioning
  • Gym
  • Bar

Explore the area

View in a map
Avenida Las Americas 1A-101, San Andrés, 880001
  • Place, Paintball San Andres
    ‪5 min walk‬
  • Place, Spratt Bight Beach
    ‪5 min walk‬
  • Place, Cultural Center Dock
    ‪9 min walk‬
  • Airport, San Andrés (ADZ-Gustavo Rojas Pinilla Intl.)
    ‪9 min walk‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About this property

Hotel Portobelo Plaza las Ámericas

This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Buffet breakfast is free. Additionally, a bar/lounge, a 24-hour front desk, and a front-desk safe are onsite.
Hotel Portobelo Plaza las Ámericas offers 142 accommodations with air conditioning. Flat-screen televisions come with cable channels. Bathrooms include showers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The ryokan bathing area is open 24 hours.
During your stay at Hotel Portobelo Plaza las Ámericas, you're just a quick walk from Spratt Bight Beach. Free breakfast, an outdoor pool, and a restaurant are available.
  • Free buffet breakfast served daily
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, an elevator, and a water dispenser
  • Onsite recreation includes a gym
  • Within a 10-minute walk of Spratt Bight Beach and Paintball San Andres
Hotel Portobelo Plaza las Ámericas offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily.

Hotel Portobelo Plaza las Ámericas also features room service (during limited hours), a front-desk safe, and pool umbrellas.

This 3.5-star San Andrés hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:30 AM.
Onsite venue - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Snorkelling

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Outdoors

  • Pool loungers
  • Pool umbrellas

Spa

  • 24-hour public bath

Accessibility

  • Lift
  • Tile flooring in room

More

  • 1 floor
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 1-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Portobelo Plaza las Americas Hotel San Andres
Portobelo Plaza las Americas Hotel
Portobelo Plaza las Americas San Andres
Portobelo Plaza las Americas
Portobelo Plaza Las Americas
Portobelo Plaza de las Americas Hotel
Portobelo Plaza de las Americas San Andrés
Portobelo Plaza de las Americas Hotel San Andrés

Hotel Portobelo Plaza las Ámericas Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 113 out of 279 reviews
Rating 8 - Good. 88 out of 279 reviews
Rating 6 - Okay. 37 out of 279 reviews
Rating 4 - Poor. 22 out of 279 reviews
Rating 2 - Terrible. 19 out of 279 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Sebastian Orozco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities
Top
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, people really nice and helpful
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

JENNIFER

Liked: Staff & service
excellent service, clean, good food, near beach and restaurants
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all staff! Close proximity to restaurant and 8 minutes walk to beach!
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Very friendly and efficient staff.
Stayed 4 nights in Jan 2024
Verified

8/10 Good

Rafael

Liked: Staff & service, amenities, property conditions & facilities
Well located and remodeled. Breakfast was awesome.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay in San Andres

Overall a great experience here. Friendly staff, central location, great breakfast options, clean & nice rooms. Special shoutout to Señor David for making us feel extra welcome.
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Eliud

Liked: Cleanliness
Hotel was clean and the breakfast was acceptable. Some of the staff comes off as a bit bothered and inconvenienced when approached but overall it was a nice stay.
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a 4 min walk to the beach. Nice modern hotel, quiet as the rooms are away from the road. Nice pool in the courtyard. Breakfast very portion controlled but OK.
Stayed 14 nights in Jun 2024
Verified

6/10 Okay

Victor

Liked: Staff & service, property conditions & facilities
Last minute booking and didnt have an issue. Staff assited us above and beyond. And the room was nice and clean.
Stayed 1 night in Aug 2023
Verified

8/10 Good

jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer than the Place Latam had chosen for me named Apartamento Altamar i spent one night thereit was a nightmare and had to move to Portobello Thanks God
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of construction on property
Stayed 5 nights in Aug 2022
Verified

8/10 Good

Ana Milena Yepes

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did enjoy my stay at the hotel, but I found very inconvenient that the restaurant is only open during the day and doesn’t have the dinner option, very often the places outside are very crowded with big lines to get some food and the hotel should have the option to eat in the restaurant.
Stayed 4 nights in Dec 2023
Verified

6/10 Okay

Laura F

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very central to everythign with minimal walkig distance. AVOID the restaurant - it's breakfast selection is extremely lackluster and most of it's restaurant crew is often cranky and unfriendly. If it wasn't for the restaurant I would give this hotel 5 stars.
Stayed 5 nights in Jul 2022
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
No Warm or hot water in the sink, hot water took about 5-7 minutes to get warm. Bathroom could use more shelves to put shower essentials. Breakfast could start at 0700. Staff was very friendly and helpful.
Stayed 3 nights in Mar 2024
Verified

4/10 Poor

Jose Israel

Smelly room bathroom , the room wasn’t ready on time , poor customer service from breakfast attendant,
Stayed 5 nights in Nov 2024
Verified

8/10 Good

DAVID

Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Half of them were native islanders who could good English. Quiet and air conditioning good. Excellent buffet breakfast include with good variety.Negative were the limited pool hours, 10am - 7pm and closed on Tuesdays for limited "maintenance", which is ridiculous. Needs ice machines and drinking water dispensers, though not generally available in Colombia.
Stayed 14 nights in Jan 2023
Verified

6/10 Okay

miguel

Liked: Cleanliness, property conditions & facilities
I liked location. I dis not like communication, like no one answer when marked from room to front desk. I had to ask every day for fresh clean towels. Sink was plugged at arrivel but fixed upon request. Every time you get out of the room with the key, the power shuts down including the air conditioning so when you come back from outside you find a warm room, I guess is good in an eco friendly way.
Stayed 4 nights in Aug 2024
Verified

4/10 Poor

Frederico

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Staff would knock on the door repeatedly waking us up to clean the room. No “do not disturb” sign available. Leaking bathroom and no toilet paper in receptions bathroom. A/C doesn’t work properly. Only good thing is the location.
Verified

6/10 Okay

Alvaro

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Cleaning poor did not clean the room one day no cleaning supplies in the bathroom
Stayed 5 nights in Nov 2022
Verified

2/10 Terrible

Stein

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY FROM PORTOBELLO HOTELES Aircondition dident work, the rooms where small, and very unplesant We got moved to portobello beach/conferencias We acepted and paid a deadent amout to change and for bigger rooms, and we should have the rooms ready right away Rooms where ready, But we needed to wait for and extra 5 hours The resepsjonist where really unfriendly, rooms where not cleaned. Every time we told our complains they dident take anything seriosly
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Jocielma c L Lobato

Liked: Cleanliness, staff & service, amenities
Td perfeito
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities
Quarto amplo e muito confortável, com bastante espaço. A equipe é extremamente atenciosa, sempre disposta a ajudar — e o fazem com alegria, o que faz toda a diferença. Outro ponto forte é a localização excelente: bem no centro, próxima ao comércio local, à praia e ao deck da polícia, de onde saem as embarcações
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Ruth Marina

Liked: Cleanliness, staff & service, amenities
Quartos muito bons, limpeza no geral boa. Faltou um pouquinho de atenção na reposição do piso de chão. Funcionários da recepção poderiam ser mais amigáveis e pacientes. Demonstraram uma certa impaciência em certos momentos.
Stayed 5 nights in Jan 2026