2/10 Terrible
Gina G.
12 Dec 2025
Disliked: Cleanliness
I will never use VRBO again.My family and I had a horrible, stressful experience.Two hours before the arrive at our already paid for house, the owner called me to tell me that the house was not available until 8 PM. He later let me know the house would not be available at all that evening but that he had another house to offer for the evening. I took that offer to stay at that different house because I had small children and needed to have a place to stay. This new house did not have enough beds for my entire family, so my husband and I had to stay at a hotel.The next day, the owner told me that the original house I booked would not be available to me for a second night. The third day, the owner said the original house would not be available until 5:00 PM. We had a family reunion to be at that evening and one of the reasons I wanted the original house was because it was close by the family reunion.We took occupancy of the original house and once we started to prepare a meal in the kitchen, the kitchen sink sprung a leak. I called the management company and they said they would send a plumber right away but after two hours he never arrived at the house. We figured out how to stop the leak but we could now longer prepare meals in the kitchen.The house had a large roach walk across an upstairs bedroom and the steps we're loose and a piece of the stairs fell off when I walked upon it.It was a nightmare. I asked for a refund and was offered a 30% refund. That's it.
Gina G.
Stayed 3 nights in Dec 2025