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Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

Free daily buffet breakfast
Outdoor pool
Desk, soundproofing, iron/ironing board, free WiFi
Exterior
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
102 Spencer Lane, San Antonio, TX, 78201
  • Place, Methodist Hospital Texsan
    ‪19 min walk‬
  • Place, Wonderland of the Americas Mall
    ‪2 min drive‬
  • Place, Dellview Park
    ‪3 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Communications Accessible)

8.0 out of 10
Very good
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Comm, Accessible Tub)

Suite, 1 King Bed with Sofa bed, Accessible (Comm, Accessible Tub)

Suite, 1 King Bed with Sofa bed, Accessible (Comm, Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 King Bed

7.8 out of 10
Good
(29 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(21 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 2 Queen Beds

8.0 out of 10
Very good
(6 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Desk, soundproofing, iron/ironing board, free WiFi

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

Hotel in San Antonio with an outdoor pool and free breakfast
Along with an outdoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG offers 80 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
During your stay at Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG, you'll be within walking distance of Wonderland of the Americas Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • 7 minutes by car from River Walk and 8 minutes from San Antonio Zoo and Aquarium
Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A business center and a meeting room are available. The business-friendly Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

This San Antonio hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (127 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Reusable coffee/tea filters
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel San Antonio-Medical Area
Holiday Inn Express San Antonio-Medical Area
Holiday Inn Express Suites San Antonio NW Medical Area
Holiday Inn Express Suites San Antonio NW Medical Area by IHG

Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 361 out of 1002 reviews
Rating 8 - Good. 259 out of 1002 reviews
Rating 6 - Okay. 165 out of 1002 reviews
Rating 4 - Poor. 107 out of 1002 reviews
Rating 2 - Terrible. 110 out of 1002 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

6/10 Okay

Jillaine, Uvalde

Liked: Cleanliness
Check in was incredibly slow. The poor guy was trying but must’ve very new and was all by himself. He could have used some help. The room is spacious and looks like it was missing furniture. Big empty space. It’s an older facility. It is gated and you have to have a code to leave which made it secure but I wondered if I was in a bad part of the city.
Stayed 1 night in Nov 2025

2/10 Terrible

Jesus Rafael

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Terrible gym equipment as well! Very misleading photos! There is no dumbbell rack as shown in the photos! False advertisement for healthy people who like to workout!
Stayed 3 nights in Oct 2025

2/10 Terrible

Jesus Rafael

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Staff support was highly lacking! Unfortunately, I had a terrible experience that put me in harms way due to the staffs negligence. I wasn’t going to nitpick at the poorly constructed, broken road exiting the building. The staff threw away my brother’s personal belongings that were in a large white bag into an even bigger black garbage bag with other trash bags. I didn’t notice his bag missing until 1AM and didn’t have any support from the staff. I had to go to the dumpster by myself in the dark since the lights didn’t light up the entire parking lot at night. I had to find a piece of wood to ravage through a large dumpster full of several black bags. I thank God in the name of Jesus there weren’t any raccoons or other critters that could’ve harmed me. The first bag I pulled out was food. The second was luckily the bag from my room and I was able to retrieve my brothers belongings. The staff didn’t care at all. I am disgusted and severely disappointed by this hotels staff.
Stayed 2 nights in Oct 2025

2/10 Terrible

Laura

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Bed bugs crawling on the blankets and pillows. Shower had 4 mins of hot water then was ice cold.
Bed bugs on pillow
Stayed 1 night in Nov 2025

8/10 Good

Joe

Stayed 1 night in Nov 2025

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived at 1 or 2 in the morning and they made me go find an ATM so that I could give them a $250.00 deposit. Something I have never had to do anywhere. I was left very unsettled. The next morning the ceiling in my shower was leaking through the light fixture and they tried to put me in a crappy room with a door that had the locked ripped out by a crow bar. It was the worsr experience I have ever had.
Stayed 6 nights in Oct 2025

4/10 Poor

Anaiza

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2025

4/10 Poor

Monya

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The staff was pleasant and helpful with the check in process. However, this Holiday Inn is in much need of a thorough deep cleaning and basic maintenance repairs. Everything… the carpet in the halls, the tile floors in the lobby, the elevator interior, all of it was covered in grime. There were many areas of missing ceiling tiles and broken floor tiles. The dining area had cloth furniture which could use a cleaning, as you could see stains from the repetitive areas they have been touched likely for moving chairs to be seated. The hotel room was suitable for staying just the one night. It smelled very strongly of Lysol Disinfectant spray. The floor tiles were visibly lifting in more than one area. The surface areas (sink, toilet, shower) were all visibly clean. The sheets and pillows on the bed were fresh, however the top cover on both beds appeared as if they were well over due on changing. (I am aware these do not get changed daily or weekly, but it was clear these may have been on for longer than weeks.) I typically do not remark on minor inconveniences, however this is the first time my experience at a Holiday Inn property was really subpar. I am usually brand loyal, as they are for the most part reliably clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Juan Jenaro, Cypress

Liked: Cleanliness, amenities, property conditions & facilities
The room and breakfast was just as expected, great! Will definitely be returning.
Stayed 1 night in Nov 2025

6/10 Okay

blaine

Business traveller
Disliked: Property conditions & facilities
very well worn hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Gafur

Stayed 3 nights in Sep 2025

4/10 Poor

Evangelina

Travelled with family
Disliked: Amenities, property conditions & facilities
Mold in the bathroom, it smelled bad in the building as soon as you walked in. The elevator entrance bottom floor was never cleaned the whole time there. My room didn’t have working iron it was so old had to go ask for different one. The ironing board was broken.the wall on o raise off the hotel falling and piles of dirt looked like place was abandoned . The staff was very nice.
Stayed 4 nights in Oct 2025

10/10 Excellent

Alberto

Stayed 1 night in Nov 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
kind staff
Stayed 3 nights in Oct 2025

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The parking gate was coded however the gate entrance was always open. So what's s the point of a coder entrance if it's kept open
Stayed 3 nights in Oct 2025

10/10 Excellent

Roberto

Stayed 3 nights in Oct 2025

8/10 Good

Brandy

Stayed 1 night in Nov 2025

10/10 Excellent

charles changkeun, Nanaimo

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes! Very clean room and great service. The staffs was kindness and good breakfast.
Stayed 1 night in Oct 2025

6/10 Okay

Jennifer

Liked: Room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Karla

Disliked: Cleanliness, staff & service
My husband and I, we stay in there for 2 nights. Front desk not friendly. The soon as we walk in. Housekeeping, was not friendly and they don't do well their job in my room. Water was coming out for the wall. When we take a shower i told the front desks and not even care. We wake up Orly on Sunday, thanks to the fire alarm sound , .
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Stayed 2 nights in Jul 2025

6/10 Okay

Jesus

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The room wasnt ready .
Stayed 1 night in Oct 2025

4/10 Poor

Martin

1. Staff cooking breakfast set the fire alarm off at an early hour. 2. I wanted to call the main desk about the alarm and discovered the phone didn’t work. 3 there was no coffee in the breakfast area at all. No one seemed concerned, said it wasn’t working the day before! We packed up and left early!
Stayed 1 night in Oct 2025