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Holiday Inn San Antonio Northwest by IHG

3.0 star property

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Photo gallery for Holiday Inn San Antonio Northwest by IHG

Property amenity
Exterior
Bar (on property)
Lobby sitting area
1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

View in a map
5535 University Heights Blvd., San Antonio, TX, 78249
  • Place, The Shops of La Cantera
    ‪3 min drive‬
  • Place, University of Texas at San Antonio
    ‪4 min drive‬
  • Place, Six Flags Fiesta Texas
    ‪5 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom

  • 42 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(20 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Accessible (Mobility)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Mobility)

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Jetted Tub

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Hampton Inn & Suites San Antonio Northwest/Medical Center
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 1,081 reviews
The price is €74
includes taxes & fees
30 Nov - 1 Dec
Hampton Inn & Suites San Antonio Northwest/Medical Center

About this property

Holiday Inn San Antonio Northwest by IHG

Hotel with free parking, near University of Texas at San Antonio
This hotel features an outdoor pool, a 24-hour fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn San Antonio Northwest by IHG offers 122 accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn San Antonio Northwest by IHG. During your stay, you'll be close to Six Flags Fiesta Texas. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from University of Texas at San Antonio and a few minutes from USAA Corporate Office Headquarters
Holiday Inn San Antonio Northwest by IHG offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and 3 meeting rooms. Event space at this hotel measures 2400 square feet (223 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Holiday Inn San Antonio Northwest by IHG. Self parking is free.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 to 12.95 per person
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Bicycle tours
  • Designer stores
  • Outdoor pool
  • Shopping centre
  • TV in common areas
  • Wine tours

Family friendly

  • Children's games
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,400 square feet of conference space
  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (86 centimetre high)
  • Lever door handles
  • Lift (157 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Communal living room
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Meal delivery service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 to 12.95 for adults, and USD 0 to 0 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel San Antonio Northwest
Holiday Inn San Antonio Northwest
Holiday Inn San Antonio Northwest Hotel
Inn San Antonio west Hotel
San Antonio Northwest By Ihg
Holiday Inn San Antonio Northwest
Holiday Inn San Antonio Northwest by IHG Hotel

Holiday Inn San Antonio Northwest by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 574 out of 1000 reviews
Rating 8 - Good. 214 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

4/10 Poor

Tasha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The person that checked me in was so rude! She ignored me while I was waiting in line until I said “hi, I am here to check in”. Then she acted annoyed, snatching my driver’s license and credit card out of my hands! The property must be poorly built because I stayed on the 3rd floor and was kept awake by the person above me. I couldn’t call the front desk because the phone in the room did not connect to the front desk and at 2am I didn’t have the phone number!
Stayed 2 nights in Aug 2025

10/10 Excellent

NICOLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was much bigger than anticipated! Clean property, staff was friendly!
Stayed 3 nights in Aug 2025

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids eat breakfast for free!
Stayed 2 nights in May 2025

10/10 Excellent

Gretchen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the TV in the room were larger.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Kiana

Stayed 1 night in Jul 2025

8/10 Good

Mitzie Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed comfortable. Not much choices for breakfast.
Stayed 2 nights in Jul 2025

10/10 Excellent

fleda, riverdale

Liked: Cleanliness
Great property
Stayed 2 nights in Jul 2025

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, beautiful lobby areas
Stayed 1 night in Jul 2025

8/10 Good

Magaly

Stayed 1 night in Jul 2025

6/10 Okay

Joshua

Stayed 3 nights in Jul 2025

10/10 Excellent

Natasha

Stayed 2 nights in Jul 2025

2/10 Terrible

Amber

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed.

This hotel is the definition of "not my problem". The only person I found doing their job well was the lovely woman who made sure everyone paid for the mediocre breakfast. The sink was half enameled, there was paint down the walls in the bathroom, the shower curtain was damaged. I attempted to change rooms to be faced with still damaged shower curtains and mold around the tub. There is no taking pride in this location. And when confronted with the problem it was essentially a shrug. Their customer service is not set up to have repeat customers. I have been an IGH member for decades- and I am considering to change loyalty for myself and staff based on this location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Merlinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday Inn

Service was very helpful and friendly. Location was great! Some of the furniture was worn / dated.
Stayed 2 nights in Jul 2025

8/10 Good

Bassam

Liked: Cleanliness, amenities, property conditions & facilities
Good location and friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

CHERRY

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Lauren

Travelled with family and small children
Property was close to medical facility for procedure to be done following day. Hotel didn’t smell the greatest, waited 10 minutes or so to check in because no one was at the front desk, pool wasn’t clean, lobby needed some refreshing.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Barbara

Stayed 2 nights in Jul 2025

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Velia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and the swimming pool were nice. My only complaint is that very little water would come out from the shower head, so it would take us a long time to take a shower.
Stayed 3 nights in Jul 2025

10/10 Excellent

Teresita

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and room clean
Stayed 3 nights in Jul 2025