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Holiday Inn & Suites San Antonio Northwest by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn & Suites San Antonio Northwest by IHG

A spacious hotel lobby with multiple seating areas, a large flat-screen TV, and a decorative wall piece.
A kitchen with a microwave, coffee maker, and dishwasher.
A bar area with a counter, bar stools, and a television screen.
A modern lobby with a sofa, armchairs, a coffee table, and a large TV screen.
A bar area with a curved counter, multiple chairs, and a city view through large windows.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5535 University Heights Blvd., San Antonio, TX, 78249
  • Place, Crystal Ice Palace
    ‪15 min walk‬
  • Place, Huebner Oaks
    ‪2 min drive‬
  • Place, University of Texas at San Antonio
    ‪3 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 King Bed

A hotel room with a large bed, a desk, and a chair.

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a television.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(24 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

A neatly made bed with white bedding and pillows, a wooden headboard, and a plain wall in the background.

Standard Room

8.4 out of 10
Very good
(8 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A hotel room with a desk, chair, sofa, and a patterned carpet.

Suite, 1 Bedroom

8.4 out of 10
Very good
(5 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A compact kitchen with granite countertops, a stainless steel sink, and dark wooden cabinets.

Suite, 1 Bedroom

  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a television, and a chair.

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(27 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

A hotel room with two beds, a nightstand, a telephone, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Accessible (Communications)

9.6 out of 10
Exceptional
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

A hotel room with two beds, a desk, a television, and a chair.

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible (Mobility)

A hotel room with a large bed, a desk, a chair, and a television.

Suite, 1 Bedroom, Accessible (Mobility)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Mobility)

A hotel room with a large bed, a desk, a chair, and a television.

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible

A hotel room with a large bed, a desk, and a chair.

Suite, 1 Bedroom, Accessible

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible

A hotel room with two beds, a desk, a television, and a chair.

Standard Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible

A hotel room with a desk, chair, sofa, and a patterned carpet.

Suite, 1 Bedroom, Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk, and a chair.

Standard Room, 1 King Bed, Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Holiday Inn & Suites San Antonio Northwest by IHG

An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, coffee/tea in a common area, and a business center.
Holiday Inn & Suites San Antonio Northwest by IHG offers 122 accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn & Suites San Antonio Northwest by IHG. During your stay, you'll be within walking distance of Crystal Ice Palace. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from University of Texas at San Antonio and 6 minutes from The Shops of La Cantera
Holiday Inn & Suites San Antonio Northwest by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 2400 square feet (223 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Holiday Inn & Suites San Antonio Northwest by IHG. Self parking is free.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 to 12.95 per person
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Bicycle tours
  • Designer stores
  • Hot tub
  • Outdoor pool
  • Shopping centre
  • TV in common areas
  • Wine tours

Family friendly

  • Children's games
  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,400 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (86 centimetre high)
  • Lever door handles
  • Lift (157 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Communal living room
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Meal delivery service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 to 12.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel San Antonio Northwest
Holiday Inn San Antonio Northwest
Holiday Inn San Antonio Northwest Hotel
Inn San Antonio west Hotel
San Antonio Northwest By Ihg
Holiday Inn San Antonio Northwest
Holiday Inn San Antonio Northwest by IHG Hotel

Holiday Inn & Suites San Antonio Northwest by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 549 out of 1009 reviews
Rating 8 - Good. 206 out of 1009 reviews
Rating 6 - Okay. 116 out of 1009 reviews
Rating 4 - Poor. 56 out of 1009 reviews
Rating 2 - Terrible. 82 out of 1009 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Murat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, and the breakfast was good.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area. Clean and Friendly and helpful people
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Clean room. Only dislike was pool & spa needed cleaning.
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast, room was clean, temperature was good.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, we had a wonderful stay at the Holiday Inn. We hope to visit again next year.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Arif

Average hotel
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Abimbola

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities
Great place and good breakfast.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great walmart sams rwin peaks whataburger. Multiple places to eat, shop play
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel. The two gentlemen at reception were very friendly, welcoming, and gave us good information. Breakfast was good. Convenient location.
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel needs a major refresh. Disgusting
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Donna

Liked: Cleanliness
Very nice place
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service no breakfast. Parking was very easy and manageable.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Subha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALl good
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was courteous!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Cynthia

Liked: Staff & service
Breakfast was not good at all especially for the high price.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
Some dark stains on the carpet but sheets and bathroom were very clean. Staff was nice and helpful. Near by a walmart, gas, fast food, and in a safe area.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and the staff.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Angelina

Liked: Cleanliness, property conditions & facilities
Friendly employees and fast check in.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and Good Location.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

MOHAMMED

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, prompt services.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities
Yes, excellent.
Stayed 1 night in Feb 2026